{"activerecord.attributes.return.state.delivered":"Returned","activerecord.models.transaction.reason_code.a104":"Please try again with a different card","activerecord.models.transaction.reason_code.c104":"We were unable to complete the transaction, no payment has been taken, please try again","activerecord.models.transaction.reason_code.d100":"Unfortunately the payment has been refused, Please speak to your card provider","activerecord.models.transaction.reason_code.s100":"Your payment has been processed and your label will be displayed on the next screen","activerecord.models.transaction.reason_code.t100":"Please try again, we were unable to complete the payment process and no payment has been taken at this time","activerecord.models.transaction.reason_code.u103":"Please contact Paypal as we are unable to progress your payment transaction at this time","activerecord.models.transaction.reason_code.unknown":"The order can't be completed as we couldn't process the payment","activerecord.models.transaction.reason_code.v144":"Please check the expiry date and correct and try again","activerecord.models.transaction.reason_code.v306":"Please add or confirm your CV number again","activerecord.models.transaction.reason_code.x210":"Sorry, PayPal is currently unavailable. Please try again later","activerecord.models.transaction.reason_code.x211":"Sorry, there seems to be a problem with PayPal. Please try again later","addressable.enter_manually":"Enter address manually","addressable.error_messages.not_found":"Sorry we cannot find an address for this postcode, please check the postcode as an incorrect postcode will delay delivery of your parcel.","addressable.error_messages.not_serviceable":"Collect+ delivered by Yodel is not available at this location, please see where we can deliver parcels to","addressable.error_messages.selecting_required":"Selecting address is required","addressable.not_listed":"Address not listed?","amazon_parcels.text":"Amazon parcels","api.auth_failure_message":"The credential supplied are not authorised to access this API. Please contact Collect+ delivered by Yodel to obtain valid credentials: webmaster@collectplus.yodel.co.uk","authlogic.error_messages.login_not_found":"Sorry we can't find this email address. Please check it's correct or create an account","authlogic.error_messages.no_authentication_details":"Please enter your email address and password to sign in","authlogic.error_messages.password_blank":"Please enter your password","authlogic.error_messages.password_invalid":"Sorry, this password is incorrect. Please try again","back_to_homepage.text":"Back to home","barcode_dashboard.title":"Scanned Parcels","barcode_history.text":"Scanned parcels","barcode_input_modal.title":"Type your barcode number below","barcode_no_connection.message":"Cannot connect to the Collect+ delivered by Yodel service. Your parcel has been saved in \"History\".","barcode_no_connection.title":"Connection error","barcode_result.invalid_error":"Invalid barcode.","barcode_result.not_found_error":"Parcel not found","barcode_result.title":"Your parcel has been scanned successfully","barcode_result.title_with_addressee_html":"Successfully scanned your
parcel to ","barcode_result.to_store_status":"Parcel to be taken to Yodel serviced Collect+ point","barcode_scan.add_to_account.text":"Add to my account","barcode_scan.body_text":"Scan the barcode on your label to add it to your Account and make tracking your parcel easy","barcode_scan.connector.text":"OR","barcode_scan.history.text":"History","barcode_scan.start.text":"Scan a label","barcode_scan.title_text":"Scan your parcel","barcode_scan.type.text":"Type number","barcode_scanner.native_view.bottom_text":"Fit the barcode on the label to the screen","barcode_scanner.native_view.top_text":"Hold your phone horizontally","camera.permission.error":"Please allow this application to use the camera","cancel_button.text":"Cancel","cancel_button.type.text":"Cancel","cancellation.error_message.payment_too_old":"This payment was made more than one month ago and cannot be refunded.","cancellation.error_messages.already_refunded":"This parcel has already been refunded; please check to make sure that the reference code is correct.","cancellation.error_messages.cannot_be_refunded_online":"This parcel cannot be refunded online, please contact us.","cancellation.error_messages.dropped_off_in_store":"This reference code refers to a parcel that has been dropped off in store and we cannot issue a refund.","cancellation.error_messages.label_not_bought_from_us":"This reference code does not match any parcel label bought from us; please check to make sure that the code is correct.","cancellation.error_messages.retailer_returns_parcel":"This reference code refers to a retailer returns parcel which cannot be refunded online; please contact us.","carousel.view.0":"

Send a parcel

Send Parcels across the UK


Send up to 10kg from any of our thousands of local stores

Prices for sending parcels through our network start from as little as £3.99 inc VAT

Click here
","carousel.view.1":"

Welcome to Collect+ delivered by Yodel

With Collect+ delivered by Yodel you can shop online and then collect or return items at your convenience from our network of over thousands of stores across the UK. \n

Use our App to find your local Yodel serviced Collect+ point, scan parcels into your account, track their progress and leave reviews on TrustPilot.

Sign inRegister
","carousel.view.10":"

Tell us what you think

We welcome your feedback.
Leave a review on TrustPilot
to help us spread the word

Click here
","carousel.view.11":"

Help & advice

Find out more about our services at Collect+ delivered by Yodel, find help and advice or contact our helpful customer services team.

Click here
","carousel.view.2":"

Scan your parcel

Use your phone's camera to scan the barcode on your Collect+ delivered by Yodel label and we'll add it to your account. You can then track your parcel's progress without needing to enter a code

Scan now
","carousel.view.3":"

My parcels

Sign in

or register

to see all of your parcels in one place, and track their progress in real-time

","carousel.view.4":"

Store locator

We have over thousands of conveniently located stores nationwide

To find your nearest Yodel serviced Collect+ point

Click here
","carousel.view.4_v2":"

Store locator

We have over thousands of conveniently located stores nationwide

To find your nearest Yodel serviced Collect+ point

Click here
","carousel.view.5":"

Tell us what you think

Customer reviews ()

We welcome your feedback.
Leave a review on TrustPilot
to help us spread the word

Click here
","carousel.view.6":"

Return a parcel

Easy returns to over 300 retailers

Try it, keep it, or Collect+ delivered by Yodel it

Drop off your returns to over thousands of locations open early until late 7 days a week

Click here
","carousel.view.7":"

My parcels

My parcels

see all of your parcels in one place, and track their progress in real-time

","carousel.view.8":"

With over thousands of stores, Collect+ delivered by Yodel makes parcels easy. Use this app to keep track of all your parcels in one place, and find your nearest Yodel serviced Collect+ point

scan a parcel

Scan the barcode on your Collect+ delivered by Yodel label

store locator

Find your nearest store from over thousands of stores

my parcels

Review all your parcels in one place

","carousel.view.8.v2":"

Use this app to keep track of all your parcels in one place, manage your returns and find your nearest Yodel serviced Collect+ point

Return a parcel

Easy returns to over 300 retailers

scan a parcel

Scan the barcode on your Collect+ delivered by Yodel label

my parcels

Review all your parcels in one place

store locator

Find your nearest store from over thousands of stores

","carousel.view.8.v3":"
","carousel.view.8.v4":"
","carousel.view.8.v5":"
","carousel.view.9":"

Tell us what you think

We welcome your feedback.
Leave a review on TrustPilot
to help us spread the word

Click here
","carousel.views":"{\"login\": [8], \"logout\": [1, 2, 3, 4,5]}","carousel.views2":"{\"login\": [8], \"logout\": [1, 6, 4, 2, 3, 5]}","carousel.views_v_1_10":"{\"login\": [\"8.v5\"], \"logout\": [1, \"4_v2\", 2, 6, 0, 3, 11, 10]}","carousel.views_v_1_1_1":"{\"login\": [8], \"logout\": [1, 6, 4, 2, 3, 9]}","carousel.views_v_1_7_0":"{\"login\": [8], \"logout\": [1, 0, 6, 4, 2, 3, 9]}","carousel.views_v_1_8_3":"{\"login\": [\"8.v4\"], \"logout\": [1, 0, 6, \"4_v2\", 2, 3, 11, 10]}","click_and_collect.all_partners.no_results_by_letter_html":"There are no results for {{byLetter}}","click_and_collect.all_partners.show_all_text":"Showing all Click & Collect partners","click_and_collect.how_it_works.step_one_html":"At the checkout, select
CollectPlus and the store
you'd like to collect your
parcel from","click_and_collect.how_it_works.step_three_html":"Take the code and your ID
to the Yodel serviced Collect+ point and
collect your parcel.","click_and_collect.how_it_works.step_two_html":"Yodel will send you a
collection barcode when
your item has arrived and is
ready to collect.","click_and_collect.how_it_works.title_text":"How it works","click_and_collect.page_intro.body_html":"Click & Collect with Collect+ delivered by Yodel is easy. Shop online with over 90 brands and have your items delivered to your local store. With {{'constants.collectplus_stores' | translate}} stores across the UK open early ‘til late, 7 days a week Collect+ delivered by Yodel is your perfect online shopping partner. Click on the brands below or scroll down to the handy brand finder.","click_and_collect.page_intro.body_html_yodel":"Click & Collect with Yodel is easy. Shop online with over 90 brands and have your items delivered to your local store. With {{'constants.collectplus_stores' | translate}} stores across the UK open early until late, 7 days a week Yodel is your perfect online shopping partner. Click on the brands below or scroll down to the handy brand finder.","click_and_collect.page_intro.title_text":"Click & Collect brands","click_and_collect.partner_filter.all_text":"All","click_and_collect.partner_filter.title_text":"Click on a letter, number or the retailer logo to find your favourite brand.","click_and_collect.partner_filter.tweet_us_html":"Can’t find it? Tweet us @Collect+ delivered by Yodel","click_and_collect.why_use_collectplus.cause_list_html":"
  • Shop online with your favourite brands and have items delivered to a convenient Yodel Store near you
  • No more missed deliveries, simply collect at a time that suits you
  • Most of our stores are open early ‘til late, 7 days a week
  • We have thousands locations across the UK, meaning you’re never far from a Yodel Store
  • We’re the trusted partner of over 350 of your favourite brands to make shopping online as easy as it is in the high street.
    • ","click_and_collect.why_use_collectplus.title_text":"Why click & collect with Collect+ delivered by Yodel?","click_and_collect.why_use_yodel.title_text":"Why click & collect with Yodel?","confirmation.sent.text":"Confirmation email sent.","confirmation_button.no_text":"No","confirmation_button.text":"OK","confirmation_button.type.text":"Submit","confirmation_button.yes_text":"Yes","constants.collectplus_stores":"thousands of","contact_us.advanced_search_options_html":"

    Collect+ delivered by Yodel search supports a variety of different operations.
    Here's a quick cheat sheet for some of the common searches.

    This searchFinds these things
    recipient_name:VictoriaFinds parcels sent to Victoria; doesn't find parcels sent to street address Victoria Road
    street:VictoriaFinds parcels sent to street address Victoria Road
    city:SheffieldFinds parcels sent to Sheffield
    postcode:WD171HPFinds parcels sent to the specified postcode (note the lack of space)
    store_name:CostcutterFinds store delivery parcels sent to the specified store
    weight:jiffyFinds light parcels (other options are standard and heavy)
    service:standardFinds standard service parcels (the other option is economy)
    cover:150Finds parcels with £150 cover
    state:cancelledFinds cancelled parcels
    tracking:A10B123456Finds parcels/returns with the specified tracking code
    retailer:AmazonFinds returns for the specified retailer
    retailer_reference:123456Finds returns with the specified retailer reference
    ","contact_us.body_html":"

    Our customer services team is here to help you with your queries

    \r\n

    Opening Hours
    \r\n\r\nMon - Fri: 08:00 - 19:00
    \r\nSat: 08:00 - 17:00
    \r\nSun: Closed
    \r\n\r\n\r\n\r\n

    \r\n
    01923 601615
    info@collectplus.yodel.co.uk
    \r\n\r\n

    \r\nIf you have a query relating to a parcel being sent through Yodel Direct, please click here","contact_us.opening_hours_html":"

    Our customer services team is here to help you with your queries.

    \r\n\r\n

    \r\nOpening Hours
    \r\n\r\n\r\nMon - Fri: 08:00 - 19:00
    \r\nSat: 08:00 - 17:00
    \r\nSun: Closed
    \r\n\r\nIf you have a query relating to a parcel being sent through Yodel Direct, please click here\r\n\r\n\r\n

    \r\n","contact_us.phone":"You can also phone us on 01923 601615","contact_us.phones.mobile_html":"
    01923 601615
    info@collectplus.yodel.co.uk
    ","contact_us.phones.web_html":"

    \nYou can also phone us on %{collectplus_phone_number}
    \nor 0845 270 9888\n

    \n\n

    Calls to our 0845 number cost 1p per minute from a landline and between 20p – 40p per minute from mobiles, calls to our 01923 number will be charged at your standard rate.

    ","contact_us.title":"Contact us","default_push.title":"CollectPlus","desktop.no_orders.get_started_button.text":"Get started","desktop.no_orders.text":"You have not yet sent any parcels with us to send your first parcel click the button below","directions.no_stores_mobile":"There are no stores available at this location","directions.show_all":"Show all","directions.show_open":"Show open","directions_no.stores.mobile":"There are no stores available at this location","draft_parcels.text":"Awaiting payment","ebay_parcels.text":"eBay parcels","feedback.intro.text":"To help us improve, we would value your feedback about our app.","feedback.send.error":"Feedback sending failure","feedback.send_feedback.text":"Send feedback","feedback.submitted.body":"Thank you for sending us your feedback.","feedback.submitted.title":"Thank you!","feedback.title":"Provide feedback","feedback.validation.incorrect_email":"Please enter a valid email address","feedback.validation.missing_email":"Your email is required.","feedback.validation.missing_name":"Your name is required.","forgot_password.unknown_error":"An unknown error occured","forgotten_password.email.label":"Email","forgotten_password.reset_label":"Reset","forgotten_password.step_one.description":"Just enter your email address and we’ll send you a link to create a new one.","forgotten_password.text":"Check your email, for password reset email, then come back.","forgotten_password.title":"Forgotten your password?","home.promo_banner_html":"\r\n
    \r\n
    \r\n Parcel Collection in London with Gett Delivery\r\n Find out more here\r\n
    \r\n
    ","loading_data.text":"Loading data ...","map.more_info_link.text":"MORE INFO","maps.button_back":"Back","maps.button_map":"Map","maps.button_nav":"Nav","maps.stores_bar_title":"View all stores","marketing_opt_in.label_text":"Email me the latest news & special offers","marketplace.amazon_account_text":"Easily link your Amazon account to instantly access order information. Enter your seller ID above to manage all your orders in one place. Please note: Amazon won’t share your login details.\n","marketplace.csv_upload_text":"Create multiple parcel labels quickly and easily by uploading address and parcel data via a CSV file.\n","marketplace.ebay_account_text":"Easily link your eBay account to instantly access order information. Click above to sign in to eBay, link your accounts and manage your orders in one place. Please note: eBay won’t share your login details.\n","meta.claims.page_title":"Claim a refund","meta.claims.show.page_title":"Your claim","meta.click_and_collect_partners.meta_description":"We partner with over 70 brands to offer Click and Collect services at our network of thousands of stores, which are open late and on weekends. Find out more...","meta.error_page_title":"Error","meta.help_articles.index.meta_description":"Find out more about our services at %{collectplus_name}, find help and advice or contact our helpful customer services team.","meta.help_articles.index.page_title":"Help & Advice | Useful Guides","meta.help_articles.meta_description":"Find out more about our services at %{collectplus_name}, find help and advice.","meta.help_articles.page_title":"Help & Advice","meta.home.send_a_parcel.meta_description":"Parcel delivery made easy with %{collectplus_name}. Free tracking and cover. Thousands of local store drop off points with 90% of people in the UK within 1 mile of a store.","meta.home.send_a_parcel.page_title":"Send a Parcel with %{collectplus_name} | Send Parcels up to 10kg","meta.labels.page_title":"Print labels ","meta.meta_description":"Parcels made easy. Send, collect and return parcels at your local store from early till late, 7 days a week. Free tracking and cover available as standard.","meta.mobile_applications.index.meta_description":"Our mobile app makes it easier than ever to track parcels, return online shopping, and stay on top of your parcel history. Download our app now!","meta.mobile_applications.index.page_title":"Parcel Delivery and Tracking Apps | CollectPlus","meta.orders.edit.page_title":"Parcel details","meta.orders.show.page_title":"Review & Confirm Order","meta.orders.update.page_title":"Parcel details","meta.page_title":"Courier Services | Send Parcels with Free Tracking","meta.pages.about_us.meta_description":"Find out more about %{collectplus_name} and our innovative approach to parcel delivery and collection, the brands that we work with and the latest company news.","meta.pages.about_us.page_title":"About Us","meta.pages.brands_we_work_with.meta_description":"Find out more about the brands that we work with to make the collection and retun of your parcels quick and easy. Partners include Asos, Amazon, eBay & more.","meta.pages.brands_we_work_with.page_title":"Brands we work with","meta.pages.bulk_upload.meta_description":"Simply organise your bulk delivery or link your marketplace accounts including Amazon and eBay with %{collectplus_name}. Manage all of your orders in one place.","meta.pages.bulk_upload.page_title":"Online Marketplace & Bulk Parcel Delivery","meta.pages.contact.meta_description":"Find out more about our services at %{collectplus_name}, find help and advice or contact our helpful customer services team.","meta.pages.contact.page_title":"Getting Help","meta.pages.for_ebay.meta_description":"Easily send your eBay parcels with %{collectplus_name}. Link your account to quickly manage your orders - ideal for bulk deliveries. Free tracking and cover available.","meta.pages.for_ebay.page_title":"eBay Courier Service | Free Tracking & Cover","meta.pages.our_partners.meta_description":"Find out more about our partners at %{collectplus_name} and what makes us the nation's favourite parcel delivery service for customers and retailers.","meta.pages.our_partners.page_title":"Our Partners","meta.pages.our_services.meta_description":"Find out more about what we have to offer. From our retailer endorsed returns and click & collect services to our parcel delivery with free tracking and cover.","meta.pages.our_services.page_title":"Our Tracked Delivery & Return Services","meta.pages.privacy_policy.meta_description":"Find out more about our website privacy policy at %{collectplus_name}. We take as much care handling your parcels as we do handling your data.","meta.pages.privacy_policy.page_title":"Privacy Policy","meta.pages.selling_online.meta_description":"Tailored business parcel delivery no matter your size - marketplace sellers & SMEs to multi-channel retailers. Returns and Click & Collect services available.","meta.pages.selling_online.page_title":"Business Courier | Marketplace, SME & Large","meta.pages.terms_and_conditions.meta_description":"Find out more about the terms and conditions of our service at %{collectplus_name} including definitions, processes and charges.","meta.pages.terms_and_conditions.page_title":"Terms and Conditions","meta.pages.terms_of_use.meta_description":"Find out more about our website terms of use at %{collectplus_name} including accessibility, property rights and liability.","meta.pages.refer_a_friend.page_title":"Refer a Friend","meta.pages.reviews.page_title":"Reviews","meta.pages.terms_of_use.page_title":"Terms of Use","meta.parcel_trackers.meta_description":"Track your parcel delivery and returns with %{collectplus_name}. Find out more about estimated delivery times or trace your parcel.","meta.parcel_trackers.page_title":"Parcel Tracking from %{collectplus_name} | Deliveries or Returns","meta.parcels.meta_description":"Simply create a label, print it off and drop your package at one of thousands of local Yodel stores, open 7 days a week. Free tracking and cover available.","meta.parcels.page_title":"Parcel Delivery Form","meta.payments.page_title":"Pay | Print a return label","meta.retailers.meta_description":"Return parcels quickly and easily with %{collectplus_name}. Over %{collectplus_retailers_over} leading retailers including Very, New Look, & Office. Free tracking available.","meta.retailers.page_title":"Parcel Returns & Labels Made Easy","meta.retailers.show.meta_description":"Return parcels to %{retailer}. Simply drop your parcel off at one of thousands of local Yodel stores. Free tracking available as standard.","meta.retailers.show.page_title":"%{retailer_page_title}","meta.returns.meta_description":"Return parcels to %{retailer}. Simply drop your parcel off at one of thousands of local Yodel stores. Free tracking available as standard.","meta.returns.page_title":"%{retailer} Returns","meta.store_locator.meta_description":"Find your nearest %{collectplus_name} drop off or collection point. Choose from thousands of independent stores and branches including Spar, Nisa & Costcutter.","meta.store_locator.page_title":"Parcel Drop Off & Collection Point Locator","meta.stores.meta_description":"Find your nearest %{collectplus_name} drop off or collection point. Choose from thousands of independent stores and branches including Spar, Nisa & Costcutter.","meta.stores.page_title":"Parcel Drop Off & Collection Point Locator","meta.user_sessions.new.meta_description":"Sign in to your %{collectplus_name} account to manage or track your parcels. Don't have an account? Create one in a few clicks for access to exclusive features.","meta.user_sessions.new.page_title":"Sign in","meta.yodel_website.my_account.page_title":"My Account","meta.yodel_website.my_account.my_details.page_title":"My Details","meta.yodel_website.my_account.my_parcels.page_title":"My Parcels","meta.yodel_website.my_account.account_settings.page_title":"Account Details","meta.yodel_website.my_account.delivery_preferences.page_title":"Delivery Preferences","meta.users.new.meta_description":"Create a %{collectplus_name} account for faster checkouts, easier parcel tracking, marketplace account integration and access to all the latest news and offers.","meta.users.new.page_title":"Create a %{collectplus_name} account ","mobile.network.connection.error":"Cannot connect to the CollectPlus service, please try again.","mobile.no_barcodes.text":"You have not scanned any parcels yet","mobile.no_orders.text":"You have not yet sent any parcels with us","mobile.returns.get_started.text":"You have not returned any parcels with us.","mobile_feedback.question":"Did you find the CollectPlus app useful?","mobile_feedback.title":"CollectPlus feedback","mobile_login.face_id.enable_message":"Would you like to enable FaceID?","mobile_login.face_id.myaccount_disable_header":"Disable FaceID","mobile_login.face_id.myaccount_disable_message":"FaceID successfully disabled","mobile_login.face_id.myaccount_enable_header":"Enable FaceID","mobile_login.face_id.myaccount_enable_message":"FaceID successfully enabled","mobile_login.face_id.wrong_credentials":"Your credentials stored for FaceID seem to be outdated, please login again in order to update theme","mobile_login.touch_id.enable_message":"Would you like to enable TouchID?","mobile_login.touch_id.myaccount_disable_header":"Disable TouchID","mobile_login.touch_id.myaccount_disable_message":"TouchID successfully disabled","mobile_login.touch_id.myaccount_enable_header":"Enable TouchID","mobile_login.touch_id.myaccount_enable_message":"TouchID successfully enabled","mobile_login.touch_id.native_popup_message":"Retrieve your CollectPlus credentials","mobile_login.touch_id.wrong_credentials":"Your credentials stored for TouchID seem to be outdated, please login again in order to update theme","mobile_send.confirm.address":"Address","mobile_send.confirm.donext":"What to do next?","mobile_send.confirm.step_1":"Print your label and attach it securely to your parcel, covering any existing barcodes or labels.","mobile_send.confirm.step_2":"Take your parcel to one of our thousands of CollectPlus stores.","mobile_send.confirm.step_3":"If you have chosen Print in Store, show your barcode to the store assistant.","mobile_send.confirm.step_4":"Keep your receipt as proof of postage and track your parcel’s progress in My Parcels.","mobile_send.confirm.subtitle":"Your labels have been created:","mobile_send.confirm.title":"Thank you for choosing CollectPlus","mobile_send.confirm.to":"To:","mobile_send.coverage.level_title":"Cost of cover:","mobile_send.coverage.max_cover_warning":"Please note: We will only cover contents up to the amount of £","mobile_send.coverage.prohibited_link":"Find our more about prohibited items","mobile_send.coverage.prohibited_title":"Prohibited items","mobile_send.coverage.text_initial":"Please insert the value of your item in order to select the right cover for you.","mobile_send.coverage.text_success":"This level of cover is suitable for your parcel.","mobile_send.coverage.text_warning":"Please note, the level of cover selected is lower than the value of your item. You may wish to revise your selection.","mobile_send.coverage.value_title":"Value of item:","mobile_send.details.address_button":"Find address","mobile_send.details.address_placeholder":"Please select an address...","mobile_send.details.button":"Next - Review order","mobile_send.details.button_rts":"Next - Pay","mobile_send.details.error_address":"You must select an address","mobile_send.details.error_addressblank":"Address can't be blank","mobile_send.details.error_city":"City can't be blank","mobile_send.details.error_county":"County can't be blank","mobile_send.details.error_housenum":"House number can't be blank","mobile_send.details.error_lastname":"Lastname can't be blank","mobile_send.details.error_name":"Name can't be blank","mobile_send.details.error_postcode":"Postcode can't be blank","mobile_send.details.no_address":"Address not listed","mobile_send.details.rts_title":"Your details","mobile_send.details.title":"Recipient details","mobile_send.drawer.current_parcel":"Current parcel","mobile_send.drawer.pis":"Print in store","mobile_send.drawer.service":"service","mobile_send.drawer.total":"TOTAL","mobile_send.home.s2d":"Store to door","mobile_send.home.s2d_description":"Send your parcel to any UK domestic or business address from one of our thousands of stores.","mobile_send.home.ss":"Social Send","mobile_send.home.ss_description":"Use our Store to Store service to allow your recipient to choose the store where they will collect the parcel.","mobile_send.home.title":"Send parcels across the UK","mobile_send.review.awaiting_title":"Awaiting recipient response","mobile_send.review.button_add_parcel":"+ Add parcel","mobile_send.review.button_checkout":"Checkout","mobile_send.review.button_delete":"Delete","mobile_send.review.button_promo":"Add","mobile_send.review.button_share":"Share","mobile_send.review.delete_msg":"Are you sure you want to delete this parcel?","mobile_send.review.exp_pis":"Print in store:","mobile_send.review.exp_price":"Price: ","mobile_send.review.exp_service":" service:","mobile_send.review.exp_total":"Total price:","mobile_send.review.ss_placeholder":"Social send label ","mobile_send.review.title":"Review your labels","mobile_send.review.total_price":"Total: £","mobile_send.services.action_button":"Next - Select cover","mobile_send.services.economy":"Economy","mobile_send.services.economy_time":"Typically 3-5 days","mobile_send.services.max_weight_title":"Maximum dimensions:","mobile_send.services.pis":"Print in store for £","mobile_send.services.pis_description":"No printer? No problem. You can have your label printed in the store where you drop off your parcel.","mobile_send.services.service_title":"Choose your service","mobile_send.services.standard":"Standard","mobile_send.services.standard_time":"Typically 2 days","mobile_send.services.weight_heavy":"5-10kg","mobile_send.services.weight_jiffy":"0-2kg","mobile_send.services.weight_standard":"2-5kg","mobile_send.services.weight_title":"Choose your parcel weight","mobile_send.share.button_continue":"Continue","mobile_send.share.button_share":"Share","mobile_send.share.nickname":"Would you like to add a nickname for this parcel?","mobile_send.share.ss_message":"Hi! It's [NameHere], I'm using Social send with CollectPlus to send you a parcel. Where do you want me to send it? Follow the link to choose one of our thousands of CollectPlus stores.","mobile_send.share.step_1":"Let your recipient know their parcel is ready to send by using the 'Share' button below.","mobile_send.share.step_2":"Wait for your recipient to select one of our thousands of stores to receive the parcel.","mobile_send.share.step_3":"Once your recipient has selected a store, you'll receive a notification to complete the label order.","mobile_send.share.title":"Ask your recipient for destination","mobile_signup.buttons.form_text":"Sign up to set a password","mobile_signup.buttons.SSO_text":"Sign in","mobile_signup.subtitle.casual":"Please follow the instructions below to create an account","mobile_signup.subtitle.SSO":"You already have an account via {{name}}. Please follow the instructions below to login","mobile_signup.title.facebook":"Did you mean sign-in via Facebook?","mobile_signup.title.google":"Did you mean sign-in via Google?","my_parcels.can_print_in_store.text":"Can be printed in store","my_parcels.get_started_link.text":"Get started","my_parcels.last_scanned_on.text":"Last scanned on","my_parcels.manually_scanned.text":"Manually scanned","my_parcels.no_parcels.text":"You have not yet sent any parcels with us to send your first parcel click the button below","my_parcels.no_results.text":"Your search did not return any results.","my_parcels.order_date.text":"Order date","my_parcels.order_ref.text":"Order ref","my_parcels.parcel_status.text":"Parcel Status","my_parcels.print_all_labels.text":"Print all labels for this order","my_parcels.print_label.text":"Print Label","my_parcels.reference.text":"Reference","my_parcels.refund.text":"Refund","my_parcels.resend_confirmation.text":"Resend confirmation","my_parcels.return_price.text":"Price","my_parcels.return_ref.text":"Return ref","my_parcels.scan_upi.text":"UPI number:","my_parcels.scanned_date.text":"First scanned on:","my_parcels.send_vat_receipt.text":"Send VAT Receipt","my_parcels.show_barcode.text":"Show Barcode","my_parcels.title":"My Parcels","my_parcels.track_parcel.text":"Track","my_parcels.track_return.text":"Track","my_parcels.tracking_code.text":"Tracking code","my_parcels.unavailable_search.text":"Search is currently unavailable","my_parcels.upi_number.text":"UPI number","nav.link.about_us":"About Us","nav.link.blog":"Our Blog","nav.link.contact_us":"Contact us","nav.link.feedback":"App feedback","nav.link.home":"Home","nav.link.my_parcels":"My parcels","nav.link.preview_mode":"Preview mode:","nav.link.privacy_policy":"Privacy policy","nav.link.return_parcel":"Return a parcel","nav.link.scan":"Scan a parcel","nav.link.send_parcel":"Send a parcel","nav.link.store_locator":"Store locator","nav.link.terms_and_conditions":"Terms and Conditions","nav.link.terms_of_use":"Terms of use","nav.link.track_parcel":"Track a parcel","nav.link.trustpilot":"Trustpilot","new_customer.text":"New customer?","no.directions_message.mobile":"There are no available routes for this transport mode.","no_connection.message":"Cannot connect to the Collect+ service, please try again.","not_authorised.error.text":"You need to be logged in to use this feature","order.confirm_cancel.text":"Are you sure you want to cancel this label? This action cannot be undone.","order.confirm_negative.text":"No","order.confirm_positive.text":"Yes","order.confirmation_email.generic.delivery_timeframe":{"one":"Delivery time will depend on the day that you drop your parcel at the shop. Standard parcels are typically delivered 2 working days after being dropped off.","other":"Delivery time will depend on the day that you drop your parcels at the shop. Standard parcels are typically delivered 2 working days after being dropped off."},"order.confirmation_email.mixed_pins.been_generated":{"one":"Please find attached the label that you have opted to print yourself.","other":"Please find attached the labels that you have opted to print yourself."},"order.confirmation_email.mixed_pins.subject":{"one":"Your Collect+ delivered by Yodel label is ready for printing","other":"Your Collect+ delivered by Yodel labels are ready for printing"},"order.confirmation_email.mixed_pins.we_note_heading":"We note that you have chosen to print some of your labels in store and some using your own printer. ","order.confirmation_email.pah_only.been_generated":{"one":"Please find your address label attached and ready to print.","other":"Please find your address labels attached and ready to print."},"order.confirmation_email.pah_only.go_to_store":{"one":"Simply print out your label, attach it securely to your parcel and drop it off at any one of our thousands of stores within 30 days of placing your order.","other":"Simply print out your labels, attach them securely to your parcels and drop them off at any one of our thousands of stores within 30 days of placing your order."},"order.confirmation_email.pah_only.labels_cannot_be_printed_in_store":{"one":"Please note, this label cannot be printed in store.","other":"Please note, these labels cannot be printed in store."},"order.confirmation_email.pah_only.post_scanning_instructions":{"one":"The store assistant will scan your parcel and give you a receipt as proof of postage, along with a tracking number so you can follow your parcel to its destination using the tracking page on our website or mobile app.","other":"The store assistant will scan your parcels and give you a receipt for each parcel as proof of postage, along with a tracking number so you can follow your parcels to their destinations using the tracking page on our website or mobile app.","zero":""},"order.confirmation_email.pah_only.subject":{"one":"Your Collect+ delivered by Yodel label is ready for printing","other":"Your Collect+ delivered by Yodel labels are ready for printing"},"order.confirmation_email.pins_only.been_generated":{"one":"Your address label has been generated and is ready to print in any Yodel serviced Collect+ point.","other":"Your address labels have been generated and are ready to print in any Yodel serviced Collect+ point."},"order.confirmation_email.pins_only.difficulties_printing":{"one":"Please note, this is a new Collect+ service. If you have any difficulties getting your label printed or have any feedback please don’t hesitate to get in touch with us on 01923 601615, and our team will be happy to assist you.","other":"Please note, this is a new Collect+ service. If you have any difficulties getting your labels printed or have any feedback please don’t hesitate to get in touch with us on 01923 601615, and our team will be happy to assist you."},"order.confirmation_email.pins_only.post_scanning_instructions":{"one":"After scanning the barcodes or typing in the number underneath, the store assistant will print your label, place it in a protective wallet and attach it to your parcel ready to send. You will be given a receipt as proof of postage, along with a reference number.","other":"After scanning the barcodes or typing in the numbers underneath, the store assistant will print your labels, place them in a protective wallet and attach them to your parcels ready to send. For each parcel you will be given a receipt as proof of postage, along with a reference number."},"order.confirmation_email.pins_only.reference_numbers":{"one":"If you don't have a smartphone, you can make a note of the following reference number and give it to the store assistant:","other":"If you don't have a smartphone, you can make a note of the following reference numbers and give them to the store assistant:"},"order.confirmation_email.pins_only.sellotape":"No. Sellotape and other adhesives will damage the label and must not be used under any circumstances. If the store assistant does not offer you a sticky wallet to put your label in please ask them for one. If no wallets are available please contact us on 01923 601615.","order.confirmation_email.pins_only.step1":{"one":"Take your parcel to your nearest Yodel serviced Collect+ point and show the barcode below to the store assistant on a smartphone or tablet OR read out the following barcode:","other":"Take your parcels to your nearest Yodel serviced Collect+ point and show the barcode below to the store assistant on a smartphone or tablet OR read out the following barcode:"},"order.confirmation_email.pins_only.step2":{"one":"The store assistant will scan or enter the code into their PayPoint system and print out your label from their terminal or till. ","other":"The store assistant will scan or enter the code into their PayPoint system and print out your labels from their terminal or till. "},"order.confirmation_email.pins_only.step3":{"one":"They will then place this label in a protective sticky wallet, ready to attach to your parcel.","other":"They will then place these labels in a protective sticky wallet, ready to attach to your parcels."},"order.confirmation_email.pins_only.step4":{"one":"Your parcel is now ready to send. The store assistant will scan the label and you will be given a receipt as proof of postage. Please keep this receipt as it contains your 7 digit tracking code.","other":"Your parcels are now ready to send. The store assistant will scan the labels and you will be given a receipt as proof of postage. Please keep this receipt as it contains your 7 digit tracking codes."},"order.confirmation_email.pins_only.subject":{"one":"Your Collect+ delivered by Yodel label is ready to Print in Store","other":"Your Collect+ delivered by Yodel labels are ready to Print in Store"},"order.confirmation_email.pins_only.take_labels_home":{"one":"If you don’t have your parcel with you, the label and sticky wallet can be taken away and attached to your parcel later. You can drop the parcel off at any Yodel serviced Collect+ point within 30 days of buying the label from our site. ","other":"If you don’t have your parcels with you, the labels and sticky wallets can be taken away and attached to your parcels later. You can drop the parcels off at any Yodel serviced Collect+ point within 30 days of buying the labels from our site."},"order.refund_success.text":"

    We have now cancelled your parcel booking and refunded you using the payment details used at the point of purchase.

    We have sent an email confirming your refund to the email address you have provided.

    ","orders.promotion.cover_all":"The promo code has been applied to your order","orders.promotion.limited_use":"The promo code you have applied is only valid for ","orders.promotion.not_used_up_part_one":"The promo code you have applied is valid for ","orders.promotion.not_used_up_part_two":" why not send another?","orders.promotion.unlimited_use":"The promo has been applied but you can still add more parcels.","parcel_details.approximate_value_text":"What is the approximate value of your item?","parcel_details.cover_value_warning_message_text":"Please note: We will only cover contents up to the amount of £300.","parcel_details.cover_value_warning_text":"You can only claim up to the amount stated in your cover. For additional cover, please choose one of the options above. The maximum amount of cover is £300 irrespective of the value of goods\n","parcel_details.cover_value_warning_title_text":"Your item value is higher than your selected cover","parcel_details.current_parcel_state_text":"Parcel to be taken to Yodel serviced Collect+ point","parcel_details.print_in_store_html":"No printer? No problem. You can have your label printed in the store where you drop off your parcel. Learn more about using our Print in Store service here. Select this option to add the service to your order.","parcel_details.print_in_store_label_text":"Print label in store - just","parcel_details.print_in_store_title_text":"Want to print your label in store?","parcel_tracker.error_messages.wrong_format":"The parcel reference code must be 7 characters long or 13-19 character barcode number.","print_label_modal.message_returns":"Please be aware this label has already been used and cannot be reused to Return a parcel. Are you sure you want to reprint it?","print_label_modal.message_send":"Please be aware this label has already been used and cannot be reused to Send a parcel. Are you sure you want to reprint it?","print_label_modal.title":"Warning","privacy_policy.body_html":"

    Website Privacy Statement

    1. Who we are

      The website www.collectplus.yodel.co.uk is operated by Drop & Collect Limited trading as Collect+('we' or 'us') under company number 06593233 with our registered office at Atlantic Pavilion, Albert Dock, Liverpool, L3 4AE.

    2. This notice

      We are a 'controller' for the purposes of the EU General Data Protection Regulation 2016/679 and the Data Protection Act 2018 (the Act and GDPR together the 'Data Protection Legislation'). This means that we are responsible for, and control the processing of, your personal information. We are registered with the Information Commissioner's Office, or ICO, under registration number Z2841267.

      We obtain your personal information when you use our website, ask us to provide you with delivery services (for example, using our 'Return' and 'Send' services), and when our retail Clients ask us to deliver items to you that you have ordered (for example, our 'Click & Collect' service).

      We ask that you read this privacy notice carefully as it contains important information on the personal information we collect about you, how we use it, and the situations in which we may share your information with other organisations.

      If you have any questions about how we use your personal information, please contact data.protection@yodel.co.uk or you can write to us at the Data Protection Team, Atlantic Pavilion, Albert Dock, Liverpool, L3 4AE.

    3. Your rights

      In addition to the right to be informed about how we use your personal information (as set out in this privacy notice), you have various other rights in respect of the personal information we hold about you – these are set out in more detail below. If you wish to exercise any of these rights, please contact data.protection@yodel.co.uk.

      • Access to your personal information:You can contact us to request the information we hold about you, as well as supplementary information such as why we have that information, who has access to the information and where we got the information.

      • Withdrawing consent:If you have given us your consent to use your personal information, you can withdraw your consent at any time. In particular, if you have given us consent to send you marketing emails, you can withdraw your consent by clicking the 'unsubscribe' link in any marketing email which you receive or by emailing us at data.protection@yodel.co.uk. This will not affect the lawfulness of our use of your information before you withdrew your consent.

      • Correction of your personal information:If the information we hold about you is out of date, incomplete or incorrect, you can ask us to update it. You can also update your information at any time by logging into your user account on the website.

      • Erasure of your personal information:You can request that we erase the information we hold. When we receive your request, we will confirm whether the information has been deleted or tell you the reason why it cannot be deleted. For example, we may need to continue to hold your information if we need it for legal reasons or in connection with legal claims.

      • Objection to processing your personal information:You have the right to request that we stop processing your information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. Upon receiving the request, we will contact you to tell you if we are able to comply or if we have legitimate grounds to continue – for example, we may need to continue to hold your information for regulatory or legal reasons.

      • Restriction:You can ask us to temporarily limit the use of your personal information, for example where you have questioned the accuracy of your information or how it is being used, but you do not want us to delete it.

      • Objection to direct marketing:You have the right to request that we stop contacting you with information about our products and services (please see Marketing below for further information).

      • Portable data:You can ask us to provide you or a third party with some of the personal information that we hold about you in a structured, commonly used, electronic form, so it can be easily transferred. Once we have received your request, we will comply where it is feasible to do so.

      Please note, some of these rights only apply in certain circumstances and we may not be able to fulfil every request. If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.

      You can make a complaint to us by contacting us via data.protection@yodel.co.uk or to the data protection supervisory authority – in the UK, this is the ICO, at https://ico.org.uk/.

    4. Information we collect

      • When you use our website, we collect:
        • information that you provide by filling in forms on the website, for example, your name, and contact details;
        • details of queries or complaints you submit through the website;
        • information submitted in surveys or competitions that you take part in;
        • details of your visits to the website, the resources you access and any data you download; and
        • information about your device (please see Cookies below for further information).
      • When you use our delivery services (including Return, Send and Click & Collect), we collect:
        • the name, address, contact details of the parcel sender and the recipient – where our Clients ask us to deliver items to you that you have ordered, we require Clients to provide us with this information; without this information, we would be unable to provide the requested delivery service;
        • other correspondence with you in relation to the delivery service (for example, if you contact us to arrange redelivery or to discuss a delivery) – we may record telephone calls and keep records of conversations with you;
        • the location of your parcel, through parcel tracking functionality; and
        • if you open a Collect+ account, the volume of parcels sent each month (in order to determine your eligibility under our loyalty scheme).

    5. How we use your information and legal bases

      • When you use our website, we use your information to:
        • resolve your queries or complaints;
        • customise our website and its content to your particular preferences; and
        • assess statistical data to improve on customer experience when you interact with our website, helping us to increase the functionality of the website and effectiveness of our marketing.
        Legal basis: because it is in our legitimate interests as a business to manage our website and to promote our products and services on our website.
      • When you use our delivery services (including Return, Send and Click & Collect), we use your information to:
        • provide our delivery services to you and to our Clients, and to provide you with updates or reminders about your delivery (we may send these messages by SMS or by email);
        • identify you and manage any Collect+ account you hold with us;
        • administer our loyalty scheme; and
        • monitor service levels, improve the quality of our services and for internal training purposes.
        Legal basis: to perform a contract that we have entered into with you (where we have a direct contract); or because it is in our legitimate interests as a business to provide delivery services to our Clients (where there is no direct contract) and to continue to improve our services.
      • We also use your information for the following general uses:
        • to conduct research and statistical analysis;
        • to let you know about other products or services that may be of interest to you (see Marketing below for further information);
        • to notify you of any changes to website, to our services or terms that may affect you;
        • to improve our product and services and for business analytics purposes;
        • to comply with legal obligations; and
        • to detect or prevent fraud or other crime, and for the purposes of legal claims.
        Legal basis: because you have given your consent (in the case of marketing); legal obligation; or because it is in our legitimate interests as a business to promote, manage and develop our business, to take steps against fraud, to ensure IT security and protect and exercise our rights as a business.

      We also anonymise, collect, use and share aggregated data for statistical and research purposes where it does not identify you.

    6. Social media

      We will link your information with information from third parties such as social media networks, in order to understand your needs and provide you with a better service. Where you sign in to your Collect+ account using your social media account (for example, your Facebook or Google account), we can use this to create a profile on you, your preferences, likes and dislikes in order to provide a personalised service, and content and offers that match your profile or which we believe may be of interest to you.

      We also use Facebook tools including Facebook Custom Audience to provide advertising to you, if you are a Facebook user.

      To opt out of this use of your personal information please follow instructions on your Facebook account.

    7. Marketing

      We would like to provide you with information about goods and services which may be of interest to you and may contact you about these by email.

      We will only send you marketing, if you have consented to us contacting you in this way. You can ask us to stop sending you marketing emails at any time by checking certain boxes on the forms we use to collect your personal information, clicking on the 'unsubscribe' link in any of our marketing communications or contacting us at data.protection@yodel.co.uk.

    8. Sharing your information

      We may pass your information to the following third parties for limited purposes:

      • other members of our group for administration or reporting purposes, where necessary for the provision of our services, or for marketing purposes where you have indicated that you wish to receive marketing from our group companies;
      • the Client who requested your delivery (where relevant, including any correspondence with you in relation to the delivery and tracking information);
      • the Collect+ store from which you will collect your delivery;
      • technology service providers who provide IT and website services, including secure payment providers, parcel tracking services, or who we engage to analyse data on our behalf;
      • customer service providers who work with us to administer your delivery and provide you with any help you may need;
      • telephony providers who provide us with telephone services and functionality; and
      • third party delivery companies, including self-employed couriers and other parcel firms, who may deliver your goods or services and manage any returns on our behalf.

      Occasionally, we may need to disclose your personal information to third parties where necessary for the legitimate interests of business or in order to comply with legal obligations, for example:

      • in the event that we sell or buy any business or assets, in which case we may disclose your personal information to the prospective seller or buyer of such business or assets;
      • if we have to disclose or share your personal information in order to comply with any legal obligation or request from a regulator or governmental agency, or to detect or prevent fraud or crime;
      • to enforce or apply our website terms of use or other agreements, to protect the rights, property or safety of our group, our customers or others, and in connection with legal claims.

    9. Transfers of your information out of the EU

      We may need to transfer your personal information to countries which are located outside the EU for the purpose of improving our service.

      We will take all steps reasonably necessary to ensure that your personal information is handled securely and in accordance with this privacy notice and the Data Protection Legislation. These include ensuring, where the country does not provide an adequate level of protection, that our overseas suppliers enter into a European Commission approved contract. Some US providers may also be certified under the EU-US Privacy Shield which confirms they have appropriate measures in place to ensure the protection of your personal information.

      If you would like further information, please contact data.protection@yodel.co.uk.

    10. Cookies

      The website uses cookies to distinguish you from other users of the website. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer, if you agree. Cookies contain information that is transferred to your computer's hard drive. This helps us to provide you with a good experience when you browse the website and also allows us to improve the website.

      When you first visit our website, a notice appears to alert you to the use of cookies and requests your consent.

      We use cookies in the following way:

      • Strictly necessary cookies. These are cookies that are required for the operation of the website. They include, for example, cookies that enable you to log into secure areas of the website and use a shopping cart.
      • Performance cookies. They allow us to recognise you as a visitor and how you move around the website when you are using it. This helps us to improve the way the website works, for example, to help you find what you are looking for easily. Statistic cookies help us understand how visitors interact with the website by collecting and reporting information anonymously.
      • Functionality cookies. These are used to recognise you when you return to the website. This enables us to personalise our content for you and remember your preferences.
      • Targeting / advertising cookies. We use cookies record your visit to the website and the pages you have visited. We also use marketing cookies to track your use of other websites. We will use this information to make the website and the advertising displayed on it more relevant to your interests.
      • Social media cookies. These cookies allow you to connect with social media networks such as Facebook, LinkedIn and Twitter. These are persistent cookies which will be kept on your device until their expiration or earlier manual deletion.
      • Google Analytics cookies. Google Analytics is a web analysis service. Google cookies are used to help analyse the traffic to the website and make improvements based on visitor behaviour. You can prevent your data being used by Google Analytics by installing the opt-out browser add-on here: https://tools.google.com/dlpage/gaoptout.

      You can disable cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you disable all cookies (including essential cookies) you may not be able to access all or part of the website. For more information please visit www.allaboutcookies.org and www.youronlinechoices.com/uk/.

    11. External links

      The website may, from time to time, contain links to external sites. We are not responsible for the privacy policies or the content of such sites.

    12. Changes to this privacy notice

      This privacy notice will be reviewed periodically, and we will update it if we make any material changes to the manner in which we process and use your personal information, and if so we will contact you to let you know about the change.

    ","privacy_policy.title":"Privacy policy","promotions.error_messages.disabled":"Sorry, your discount code has expired","promotions.error_messages.ended":"Sorry, your discount code has expired","promotions.error_messages.has_used_promotion":"Sorry, your discount code has already been used","promotions.error_messages.invalid":"Sorry, your discount code is not recognised","promotions.error_messages.not_new_user":"Sorry, this discount is an introductory offer for first time customers only, our usual prices will apply to this order","promotions.error_messages.not_started":"Sorry, your discount code isn't active until %{starting_date}","promotions.error_messages.reached_usage_limit":"Sorry, this promo code is no longer available","purchased_orders.text":"Purchased","referrals.error_messages.already_used":"This referral code has already been used","referrals.error_messages.invalid":"This referral code is invalid","referrals.error_messages.not_new_user":"This referral code is available only to new users","referrals.error_messages.reward_already_used":"This reward code has already been used","referrals.error_messages.reward_not_available":"This reward is not available yet","register_link.text":"Register here","resend_email.close_button":"Close","resend_email.message":"For your security, we've sent you an email with a link to check it's really you.\nPlease check your email including your spam folder and click the link to get started.","resend_email.title":"We've sent you an email","retailer.default_intro_paragraph_html":"

    You should have received a CollectPlus returns label with your {{ returns.retailer.name }} order, but don't worry if you haven't, you can create one here.

    If you did receive your returns label, please attach the returns label to your parcel ensuring and delivery labels are covered or removed.

    Please remember that Collect+ delivered by Yodel can only accept parcels under 10kg in weight and with maximum dimensions of 60x50x50cm.

    \n","retailer.landing_page.how_it_works_step_one_html":"Stick the CollectPlus
    \ndelivered by Yodel returns
    \nlabel on your package
    \nNo label? Create one here\n","retailer.landing_page.how_it_works_step_three_html":"Keep the receipt and
    \ntrack your return online
    \nYour parcel will be returned
    \nto the retailer typically within
    \n3 – 5 working days\n","retailer.landing_page.how_it_works_step_two_html":"Drop it off at your local
    \nYodel serviced Collect+ Point\n","retailer.landing_page.how_it_works_title":"How it works","retailer.landing_page.introduction_html":"

    Drop off your returns to one of our thousands of locations\n
    \n open early until late 7 days a week.\n

    \n

    \n How it works\n

    ","retailer.landing_page.introduction_title":"Try it, keep it, or CollectPlus it.","retailer.landing_page.quick_brands_title":"Or choose to return to our most popular brands","retailer.landing_page.search.empty_dropdown":"Enter your search in the box above","retailer.landing_page.search_form_title":"Which retailer would you like to return to?","retailer.landing_page.title":"Easy returns to over 300 retailers","retailer.landing_page.why_use_for_returns_point_four":"Collect+ delivered by Yodel is highly rated from customer reviews on Trustpilot","retailer.landing_page.why_use_for_returns_point_one":"We have thousands of stores nationwide where you can drop off your returns. Most are open early 'til late 7 days a week","retailer.landing_page.why_use_for_returns_point_three":"Track your parcel back to the retailer with a unique code","retailer.landing_page.why_use_for_returns_point_two":"Most returns are free check with your retailer for details","retailer.landing_page.why_use_for_returns_title":"Why use Collect+ delivered by Yodel for returns?","retry_button.text":"Try again","returned_orders.text":"Returned","returns.attach_label.attach_label_text":"Simply attach your label securely to your parcel and drop it off at any shop offering Collect+ delivered by Yodel services.","returns.attach_label.cannot_find_label_text":"Can't find the returns label?","returns.attach_label.coverage_text":"This includes online tracking and up to £{{coverage}} compensation cover","returns.attach_label.create_cs_label_instruction_text":"Complete the fields below and we will send a link to download a label to the customer.","returns.attach_label.create_label_instruction_text":"Complete the fields below and we will send you a link to download a label. Simply print it out and attach to your item.","returns.attach_label.create_new_label_text":"Create a new label","returns.attach_label.create_new_label_title_text":"Create new label","returns.attach_label.cs_label_generated":"We have also emailed {{customer}} a link to the label.","returns.attach_label.customer_email_html":"Customer's email address (We'll send a link to the label to this email address)","returns.attach_label.edit_text":"Edit","returns.attach_label.find_store_near_you_text":"Click here to find a store near you.","returns.attach_label.print_label_text":"Print label","returns.attach_label.remove_used_labels_text":"When sending a return parcel please ensure that any previous labels used are removed or completely covered with the new returns label.","returns.attach_label.review_and_confirm_title_text":"Review & confirm","returns.attach_label.scan_your_parcel_text":"The shopkeeper will scan your parcel and you will be given a receipt as proof of postage. Please allow 5 working days before contacting us regarding your delivery.","returns.attach_label.section_title_text":"Attach the label","returns.attach_label.step_1_text":"Step 1","returns.attach_label.step_2_text":"Step 2","returns.attach_label.thanks_choosing_cplus_title_text":"Thank you for choosing Collect+ delivered by Yodel","returns.attach_label.thanks_choosing_yodel_title_text":"Thank you for choosing Yodel","returns.attach_label.title_text":"Return your item to {{name}} for {{price}}","returns.attach_label.title_text_yodel":"Return for {{price}} with Yodel","returns.attach_label.total_price_text":"TOTAL PRICE","returns.attach_label.weight_and_dimension_warning_text":"Please remember that Collect+ delivered by Yodel can only accept parcels under 10kg in weight and with maximum dimensions of {{max_dimensions}}","returns.attach_label.your_cs_email_html":"Your email address","returns.attach_label.your_email_html":"Your email address (We'll send you a link to your label)","returns.attach_label.your_email_text":"Your email:","returns.confirm_mobile.address.title":"Your parcel will be returned to:","returns.confirm_mobile.label_button":"Print Label","returns.confirm_mobile.step_one":"Carefully attach the Collect+ delivered by Yodel returns label covering any existing barcodes or labels","returns.confirm_mobile.step_three":"Keep your receipt as proof of postage and track your return via My Parcels","returns.confirm_mobile.step_two":"Drop your parcel off at one of our thousands of Collect+ stores","returns.confirm_mobile.store_button":"Find a store near you","returns.confirm_mobile.subtitle":"What to do next?","returns.confirm_mobile.title":"Thank you for choosing Collect+ delivered by Yodel","returns.donext_mobile.step_one":"Carefully attach the Collect+ delivered by Yodel returns label covering any existing barcodes or labels","returns.donext_mobile.step_three":"Drop off the returns parcel at your nearest Yodel serviced Collect+ point","returns.donext_mobile.step_two":"Scan the barcode using this app","returns.donext_mobile.storebutton":"Find a store near you","returns.donext_mobile.title":"What to do next?","returns.drop_at_shop.drop_off_any_shop_text":"You can drop off at ANY of our thousands of local stores, open early til' late, 7 days a week.","returns.drop_at_shop.scan_your_parcel_text":"The shopkeeper will scan your parcel and give you a receipt with a unique reference code. This code can be used to track your parcel's progress on our website; it will also work on our mobile app. Search \"Collectplus\" in the app store or google play.","returns.drop_at_shop.section_title_text":"Drop the parcel at a shop","returns.drop_at_shop.section_title_text_yodel":"Drop the parcel at a Yodel Store","returns.error_messages.cannot_blank_text":"Can't be blank","returns.error_messages.cannot_longer_than_text":"Can't be longer than {{max_length}} characters","returns.error_messages.cannot_shorter_than_text":"Can't be shorter than {{min_length}} characters","returns.error_messages.enter_valid_email_text":"Please enter a valid email address","returns.error_messages.select_reason_text":"Please select a reason","returns.form_mobile.accept_terms":"I accept Collect+ delivered by Yodel","returns.form_mobile.bottom":" ","returns.form_mobile.button":"Email me my new label","returns.form_mobile.email":"Your email address (We'll send you a link to your label)","returns.form_mobile.email_error":"Your email is required.","returns.form_mobile.incorrect.email_error":"Please enter a valid email address.","returns.form_mobile.instructions":"Complete the fields below and we will send you a link to download a label. Simply print it out and attach to your item.","returns.form_mobile.price":"It's easy to return items to {{name}} ","returns.form_mobile.retailer.number_error":"Please enter a valid number.","returns.form_mobile.return.number_error":"Please enter a valid number.","returns.form_mobile.terms_error":"You have to accept terms and conditions.","returns.form_mobile.title":"Create a label","returns.get_started.text":"You have not tried our returns service yet, if you have an item you need to return","returns.get_started_link.text":"Get started now","returns.index_mobile.bottom":"","returns.index_mobile.step_four":"Keep your receipt as proof of postage and track your return via My Parcels","returns.index_mobile.step_one":"Select the retailer you want to return to using the search bar above","returns.index_mobile.step_three":"Drop your parcel off at one of our thousands of Collect+ stores","returns.index_mobile.step_two":"Carefully attach the Collect+ delivered by Yodel returns label covering any existing barcodes or labels","returns.index_mobile.title":"How it works","returns.payment_mobile.button":"Confirm & Pay","returns.payment_mobile.email":"Your email: {{ email }}","returns.payment_mobile.price":"TOTAL PRICE {{ price }}","returns.payment_mobile.title":"Payment confirmation","returns.reason_codes.return_reason_text":"Return Reason","returns.retailer_mobile.no":"No, I want to create one","returns.retailer_mobile.price":"It's easy to return items to {{name}}","returns.retailer_mobile.question":"Can you find a Collect+ delivered by Yodel returns label in your {{name}} order?","returns.retailer_mobile.separator":"Or","returns.retailer_mobile.yes":"Yes, I have it","returns.retailer_reference_label_text":"Order number","returns.return_reference_label_text":"Return Reference","returns.right_column.click_and_collect.find_out_more_text":"Find out more","returns.right_column.click_and_collect.shop_here_now_text":"Shop here now","returns.right_column.click_and_collect.title_html":"Click & Collect with {{name}}","returns.right_column.why_use_collectplus_html":"

    Why return with Collect+ delivered by Yodel?

    ","returns.title":"Returns","returns.tranck_your_return.section_title_text":"Track your return online","returns_form.blank_error":"Can't be blank","returns_form.default_reference_label":"Order number","returns_form.long_error":"Can't be longer than","returns_form.short.error":"Can't be shorter than","scanning_history.loading":"Loading...","scanning_history.no_labels_message":"There are no scanned labels in your device history. For users with an account, parcels scanned before can be seen via My Parcels.","scanning_history.title":"Scanning history","scanning_tutorial.body":"
    1. Place barcode anywhere in the visible area to scan
    2. Hold the phone about 6-8 centimetre from the barcode
    3. Let the phone focus on the barcode, if after 2 or 3 seconds, it doesn't recognize the barcode, move the phone slightly closer or further away.
    4. If the barcode does not scan after several attempts, you can use the 'Type number' button to type the number beneath the barcode instead
    ","scanning_tutorial.title":"How to scan a barcode","send.address_fields.add_another_line_text":"Add another line","send.address_fields.address_line_text":"Address line {{number}}:","send.address_fields.city_placeholder":"e.g. Watford","send.address_fields.county_text":"County:","send.address_fields.find_address_text":"Find address","send.address_fields.house_no_or_company_text":"House No. or Company:","send.address_fields.house_number_placeholder":"e.g. 12","send.address_fields.recipient_email_or_mobile":"Recipient's email or mobile number:","send.address_fields.recipient_email_or_mobile_placeholder":"e.g. recipient@email.com or 07123456789","send.address_fields.recipient_name_placeholder":"e.g. John Smith","send.address_fields.recipient_name_text":"Recipient's name:","send.address_fields.recipient_postcode_placeholder":"e.g. AB12 3CD","send.address_fields.recipient_postcode_text":"Recipient's postcode:","send.address_fields.select_address_text":"Please select an address...","send.address_fields.select_recipient_address_text":"Select recipient's address:","send.address_fields.street_placeholder":"e.g. Clarendon Road","send.address_fields.town_or_city_text":"Town/City:","send.breadcrumbs.step_four":"Order confirmation","send.breadcrumbs.step_one":"Parcel details","send.breadcrumbs.step_three":"Pay","send.breadcrumbs.step_two":"Review","send.christmas_economy_last_date_text":"Last send date for Christmas is 16th December","send.christmas_standard_last_date_text":"Last send date for Christmas is 21st December","send.confirmation.cancel_booking.html":"

    Simply make a note of the tracking number, then fill in our simple form to claim your refund within 28 days of purchase.

    \n

    cancel a label now

    ","send.confirmation.cancel_booking_title":"No longer need one of your labels? No problem.","send.confirmation.home_printed.title":"For home printed labels","send.confirmation.home_printed_text":"Simply attach the label securely to your parcel and drop it off at any store offering Collect+ delivered by Yodel services.","send.confirmation.next_step.title":"Next Step: take your parcel to a nearby store","send.confirmation.ready_to_print":"Your labels have been created","send.confirmation.send_another_parcel.body.html":"send another parcel","send.confirmation.send_another_parcel.title":"Have more parcels to send? No problem​","send.confirmation.sent_via_email_text":"These labels have also been sent with your confirmation email.","send.confirmation.store_printed.body.html":" ","send.confirmation.store_printed.title":"For Print in Store labels","send.confirmation.thanks":"Thanks for choosing Collect+ delivered by Yodel.","send.confirmation.title":"Order confirmation","send.delivery_options.or_text":"OR","send.delivery_options.send_to_recipient_address_text":"Send your parcel to recipient's address","send.delivery_options.send_to_store_text":"Send your parcel to a Yodel serviced Collect+ point near the recipient","send.delivery_options.store_to_door_text":"Store to door","send.delivery_options.store_to_store_text":"Store to store","send.delivery_options.title_text":"Please choose a delivery method:","send.easter_economy_last_date_text":"Last send date for Easter is 19th March","send.easter_standard_last_date_text":"Last send date for Easter is 22nd March","send.error_messages.address_line_required_text":"Address line {{number}} is required","send.error_messages.delivery_instraction_text":"Delivery instructions must be less than 55 characters","send.error_messages.discount_code_required_text":"Discount code is required","send.error_messages.email_required_text":"Your email address is required","send.error_messages.enter_valid_email_or_mobile_text":"Please enter a valid email address or mobile number","send.error_messages.enter_valid_email_text":"Please enter a valid email address","send.error_messages.enter_valid_postcode_text":"Please enter a valid UK postcode","send.error_messages.firstname_required_text":"Firstname is required","send.error_messages.house_no_or_company_required_text":"House No. or Company is required","send.error_messages.item_value_not_valid_number_text":"The value of your item is not a valid number","send.error_messages.postcode_warning_text":"Please note: If we’re unable to deliver this parcel, we will not be able to return to you due to Northern Irish restrictions","send.error_messages.provide_item_value_required_text":"We require you to provide the value of your item","send.error_messages.recipient_email_or_mobile_required_text":"Recipient's email or mobile number is required","send.error_messages.recipient_name_required_text":"Recipient's name is required","send.error_messages.removed_parcel_text":"We're sorry, we could not create one of your parcels and have removed it from your order.","send.error_messages.restricted_postcode_text":"Please note: We’re unable to send parcels from mainland UK to Northern Ireland","send.error_messages.restricted_postcode_warning_text":"Please note: We cannot send parcels to Northern Ireland from the mainland UK","send.error_messages.select_store_required_text":"Select a store is required","send.error_messages.surname_required_text":"Surname is required","send.error_messages.town_or_city_required_text":"Town/City is required","send.form_label.text":"Send to:","send.form_submit.text":"Send","send.how_it_works.step_four_text":" Track your parcel online.","send.how_it_works.step_one_text":"Buy your parcel label.","send.how_it_works.step_three_text":"Drop it off at your local Yodel serviced Collect+ point and keep the receipt.","send.how_it_works.step_two_text":"Print the label at home or at the store. Stick it on your package","send.how_it_works.title_text":" How our send parcel service works","send.landing_page.benefits_bullets.one_text":" £50 cover included FREE with upgrades available including signature on delivery","send.landing_page.benefits_bullets.three_text":"No Printer? Choose our Print in Store option when you buy your label","send.landing_page.benefits_bullets.two_text":"Our convenient courier services include free tracking on all parcels","send.landing_page.sub_heading_html":"Send a parcel up to 10kg from any of our thousands of local stores.
    Parcel delivery through our network start from as little as £2.79 inc VAT.","send.landing_page.title_text":"Send Parcels across the UK","send.marketplace_sellers.tagline_text":"Business seller? Create an account with us to link your Amazon or eBay account and easily access order information and manage multiple labels.","send.marketplace_sellers.title_text":"Marketplace seller tools","send.marketplace_sellers.volume_reward_text":"Get up to 10% off our RRP with Collect+ delivered by Yodel volume rewards","send.parcel_details.add_another_parcel_button_text":"+ Add another parcel","send.parcel_details.next_step_button_text":"Next step - Review","send.parcel_details.title_text":"Add parcel details","send.price_matrix.0_2kg_text":"0-2kg","send.price_matrix.2_5kg_text":"2-5kg","send.price_matrix.5_10kg_text":"5-10kg","send.price_matrix.degraded_standard_html":"Typically 2-3 working days","send.price_matrix.economy_html":"Typically 3-5 working days","send.price_matrix.standard_html":"Typically 2-3 working days","send.price_matrix.title_text":"Choose your parcel weight","send.print_in_store.button_text":"View barcode","send.print_in_store.description.body_text":"You can now have your address label printed in the store where you drop off your parcel. Just select the Print in Store option when purchasing your label, and we'll print for you for just 30p.","send.print_in_store.description.title_text":"Buy online, Print in Store","send.print_in_store.note_cannot_pins_html":"Please note that a few of our thousands of stores cannot Print in Store. They are detailed here.","send.print_in_store.title_line_one_text":"No printer? No problem.\n","send.print_in_store.title_line_two_text":"We'll print your label in store for:","send.print_in_store.your_code_text":"Your Print in Store code is:","send.print_label.button_text":"Print label","send.promotion.do_you_have_discount_code_text":"Do you have a discount code?","send.promotion.promo_code_placeholder":"e.g. 123456A","send.recipient_details.link_text":"Change store","send.recipient_details.title_text":"The recipient will collect their parcel from:","send.recipient_label.address":"Address:","send.recipient_label.to":"To:","send.recipient_label.tracking_no":"Tracking no:","send.restrictions.additional_charge_text":"Please remember that if your parcel is not within the maximum weight of the label that you have purchased we reserve the right to charge you the difference between the rate paid and the higer rate and your parcel may not be delivered until the additional charge is paid.","send.restrictions.carry_parcels_upto_10kg_in_3_categories_text":"We can carry parcels up to 10kg in these 3 categories:","send.restrictions.delivery_timeframes_title_text":"Delivery timeframes","send.restrictions.find_more_about_prohibited_items_text":"Find our more about prohibited items","send.restrictions.follow_handy_guide_text":"Follow our handy guide to ensure your parcels arrive in the best possible condition click","send.restrictions.follow_steps_ensure_packaged_properly_html":"Please use these following 8 steps to ensure your parcel is packaged properly.","send.restrictions.for_more_details_text":"for more details.","send.restrictions.here_text":"here","send.restrictions.items_cannot_send_text":"There are a number of items that cannot be sent by Collect+ delivered by Yodel. Find our more","send.restrictions.items_cannot_send_text_yodel":"There are a number of items that cannot be sent by Yodel. Find our more","send.restrictions.items_cannot_sent":"The following items cannot be sent by Collect+ delivered by Yodel:","send.restrictions.items_cannot_sent_yodel":"The following items cannot be sent by Yodel:","send.restrictions.max_dimensions_text":"60cm x 50cm x 50cm and 10kg","send.restrictions.non_mainland_addresses_text":"If you are sending items to or from non-mainland addresses, please allow up to an additional 5 working days for the delivery of your parcel.","send.restrictions.package_measuring_text":"You can send packages measuring up to:","send.restrictions.packaging_requirements_title_text":"Packaging requirements","send.restrictions.prohibited_items_title_text":"Prohibited items","send.restrictions.restrictions_link_text":"Before you start, click here to check our parcel restrictions?","send.restrictions.size_and_weight_limits_title_text":"Size and weight limits","send.restrictions.title_text":"Restrictions","send.restrictions.weight_linits_title_text":"Weight limits","send.review_parcels.edit_text":"Edit","send.review_parcels.pins_text":"Print in store:","send.review_parcels.reference_number_text":"Ref: {{reference_number}}","send.review_parcels.remove_text":"Remove","send.review_parcels.service_text":"{{sla}} service:","send.review_parcels.title_text":"Review your labels","send.review_parcels.total_text":"Total = ","send.review_parcels.your_address_ends_text":"Your address ends:","send.review_parcels.your_email_text":"Your email address:","send.review_parcels.your_labels_text":"Your labels:","send.special_delivery_event":"Christmas","send.special_instructions.label_text":"Delivery instructions (optional)","send.special_instructions.placeholder":"Tell us where to leave your recipients parcel if they are out... (maximum 55 characters)","send.store_to_door_form.description_text":"Send your parcel across the UK from one of our thousands of stores.","send.store_to_door_form.title_text":" Send Parcel: from store to door","send.store_to_store_form.description_text":" Drop off your parcel at one store in our network for collection at another.","send.store_to_store_form.title_text":" Send Parcel: from store to store","send.user_details.postcode":"Postcode:","send.user_details.salutation_text":"Salutation:","send.user_details.select_your_address":"Select your address:","send.user_details.your_firstname_text":"Your firstname:","send.user_details.your_surname_text":"Your surname:","send.value_and_cover.description_html":"Choose your level of cover and proof of delivery.
    Sending an item valued at £50 or less? Cover is already
    included at no extra cost","send.your_email.label_text":"Your email address","send.your_email.placeholder":"your.email@domain.com","service_push_modal.button":"Open Collection Code","service_push_modal.message":"Your Collection Code will open in an external browser, please present this to the store keeper when collecting your parcel. You will need to keep this browser tab open until then.","service_push_modal.title":"Your Collection Code","services.maps_button":"Go to Store locator","services.maps_html":"
    Find your nearest store from our network of thousands of local stores in the UK using your current location or searching for a specific postcode.

    Directions:
    Find directions from your location to a store by tapping on the \"Get directions\" button ()
    Look for directions more suitable for you transportation means like:
    Walking
    Driving
    Public transportation
    ","services.parcels_button":"Go to My parcels","services.parcels_html":"
    Review all of your parcels in one place. Use the dropdown option to filter between them:
    • All: A list of all your parcels ordered by date.
    • Purchased: A list of all your purchased parcels ordered by date.
    • Returned: A list of all your returned parcels ordered by date.
    • Scanned parcels: A list of all your scanned parcels ordered by the date it was last scanned.
    Also, use our \"advanced search\" option to search your parcels by date and/or a specific term.

    Volume Reward loyalty scheme:
    Our loyalty scheme is based around the volume of parcels you send each month. If you send:

    ","services.returns_button":"Go to Return a parcel","services.returns_html":"
    Changed your mind? Return your unwanted purchases to over 300 retailers.
    1. Stick your label onto your parcel.
    2.Drop your parcel off at your local Yodel serviced Collect+ point.
    3. Keep the receipt and track your return online to its destination.
    ","services.send_button":"Go to Send a parcel","services.send_html":"
    If you sell online, or want to send a gift to a loved one, our send service is perfect for you.
    1. Buy, print and attach your label.
    2.Drop your parcel off at your local Yodel serviced Collect+ point.
    3. Track your parcel online to its destination.
    ","services.track_button":"Go to Track a parcel","services.track_html":"
    See your parcel's status by clicking on the \"Go to Track a parcel\" button and entering your 7 or 16 character Collect+ delivered by Yodel tracking code in the \"Enter your tracking number\" field.

    Please allow 5 working days before contacting us.

    You can find your tracking code in several places:

    Returns Service (Typically delivered in 3-5 days)


    Economy Service (Typically delivered in 3-5 days)


    Standard Service (Typically delivered in 2 days)


    ","skimlinks_mobie.text":"Continue shopping with {{ retailer }}","social_send.address_fields.recipient_email_or_mobile":"Your email or mobile number:","social_send.address_fields.recipient_email_or_mobile_placeholder":"e.g. john.smith@email.com or 07123456789","social_send.address_fields.recipient_name_placeholder":"e.g. John smith","social_send.address_fields.recipient_name_text":"Your name:","soft_registration.benefits.body.html":"

    Make parcels even easier

    ","soft_registration.benefits.title":"Create a Collect+ delivered by Yodel account","soft_registration.confirm_email_html":"

    We've sent you an email

    For your security, we've sent you an email with a link to check it's really you

    Please check your email and click the link to get started

    ","soft_registration.confirm_password_text":"Confirm your password","soft_registration.create_password_text":"Create a password","soft_registration.email_address_text":"Email Address","soft_registration.email_sent_again_text":"We've sent the email again","soft_registration.error_messages.cannot_send_email_text":"Sorry, we cannot send you the email","soft_registration.error_messages.not_match_text":"The two passwords do not match","soft_registration.error_messages.password_lenght_text":"Sorry, passwords must be at least 4 characters long","soft_registration.error_messages.password_length_text_yodel":"Sorry, passwords must be at least 8 characters long, contain at least one uppercase letter and a number.","soft_registration.marketing_opt_in_html":"Tick here if you'd like to take advantage of our regular promotions and discounts via emailPlease read our terms and conditions for full details.","soft_registration.resend_confirm_email_text":"If you don't receive the email within a few minutes, please look in your spam / junk folder or","soft_registration.why_create_account_html":"

    Why not create an account with us?

    With a Collect+ delivered by Yodel account, you can easily:

    Your email address ({{email}}) will be your account login, so all you need to do is create a password:

    ","soft_registration.why_create_account_html_yodel":"

    Why not create an account with us?

    With a Yodel account, you can easily:

    Your email address ({{email}}) will be your account login, so all you need to do is create a password:

    ","SSO.facebook_button":"Continue with Facebook","SSO.google_button":"Continue with Google","SSO.login_option":"Or sign in with your social account","SSO.register_option":"Register using email","SSO.register_title":"Register with your social account","store_locator.disabled_access_text":"Disabled access","store_locator.enter_place_or_postcode_text":"Enter a place or postcode","store_locator.enter_postcode_or_location_text":"Enter postcode or location","store_locator.enter_uk_postcode_text":"Enter a UK destination postcode:","store_locator.enter_your_location_text":"Please enter a location or postcode to find your nearest store.","store_locator.find_store_near_you.body_html":"Collect your item at a local Yodel serviced Collect+ point at a time that's easy for you, whether that's on your way to or from work, or on a Saturday or Sunday.","store_locator.find_store_near_you.form.label":"Find a store near you","store_locator.find_store_near_you.form.placeholder":"Enter your postcode, town or city","store_locator.find_store_near_you.form.use_current_location_link_text":"Use your current location","store_locator.find_store_near_you.title_html":"Choose from {{'constants.collectplus_stores' | translate}} Yodel stores nationwide, that Yodel have access to","store_locator.find_text":"Find","store_locator.label":"Enter a town or postcode to find a store near you","store_locator.list_text":"List","store_locator.map_text":"Map","store_locator.no_store_displayed_text":"No store locations displayed in this area. Please try and search on another location","store_locator.open_store_details_link_text":"More details","store_locator.opening_times_text":"Opening Times","store_locator.return_parcel_from_this_store_text":"Return a parcel from this store","store_locator.select_retailer_text":"Select a retailer...","store_locator.select_retailer_to_return_to_text":"Select a retailer to return to:","store_locator.select_store_link_text":"Select this store","store_locator.send_my_parcel_to_store_text":"Send my parcel to a store near:","store_locator.send_parcel_from_this_store_text":"Send a parcel from this store","store_locator.store_near_location_text":"Stores near {{location}}","terms_and_conditions_desktop_html":"

    Terms and Conditions

    1. Definitions

      1. 'Additional Compensation' means the additional compensation cover of either £150 or £300 purchased by the Customer for lost or damaged parcels and shall include the Company’s additional liability to the Customer for those lost or damaged Parcels.
      2. 'Authorised Location' means a location listed on the Company’s Website where a Customer/Consignor can drop off a Parcel and Consignee can collect a Parcel.
      3. 'Article' means any article which is not a Prohibited Article and 'Articles' shall be construed accordingly.
      4. 'Charges' means the prices for the supply of Services as stipulated the Company’s Website.
      5. 'Company' or 'We' or 'Us' or 'Our' or 'Ourselves' means Yodel (Company No. 05200072) whose registered office is at Atlantic Pavilion, Albert Dock, Liverpool, L3 4AE, and includes the Company’s servants, agents, and any person or persons carrying goods under the contract with the Company.
      6. 'Company Website' means www.collectplus.yodel.co.uk.
      7. 'Compensation' means the £50 compensation cover provided by the Company to the Customer for lost or damaged Parcels and the Company’s liability to the Customer for lost or damaged parcels.
      8. 'Correctly Packaged' means a Parcel that is packaged in accordance with the Company’s specifications as set out on the Company’s Website.
      9. 'Consignee' means the person to whom the Label on the Parcel is addressed.
      10. 'Consignor' means the person who drops off the Parcel to the Authorised Location.
      11. 'Customer' or 'You' means the person who places an Order on the Company’s Website for the Services and 'Your' shall be construed accordingly;
      12. 'Customer Service Department' means our customer service department for which the contact details can be found on the Company’s Website.
      13. 'Delivery Service' means the collection by the Company of the Parcel from the Relevant Collection Point and the delivery of the Parcel to the Relevant Delivery Point.
      14. 'Economy Service' means the Company’s economy service as detailed on the Company’s Website and includes the Delivery Service, Track and Trace Service and Compensation.
      15. 'Label' means a label that the Customer has printed off from the Company’s Website, which includes details of the Consignee plus a barcode to identify the Parcel.
      16. 'Optional Services' means the Proof of Delivery Service and/or Additional Compensation.
      17. 'Order' means a Customer’s request for Services or a Customer’s request for Services and Optional Services;
      18. 'Parcel' means any Article or Articles that are Correctly Packaged and have a Label attached.
      19. 'Privacy Policy' means the Company’s Privacy Policy which can be found here.
      20. 'Prohibited Article' means those articles listed in Clauses 7(1), 7(2) and 7(3).
      21. 'Proof of Delivery Service' means an optional service whereby the Company will obtain a signature from the Consignee or a representative of the Consignee.
      22. 'Relevant Collection Point' means the Authorised Location where the Customer/Consignor drops off the Parcel;
      23. 'Relevant Delivery Point' means the address of the Consignee or the Authorised Location to which the Customer asks the Parcel to be sent.
      24. 'Services' means the Economy and Standard Services and where purchased by the Customer, the Optional Services.
      25. 'Standard Service' means the Company’s standard service as detailed on the Company’s Website and includes the Delivery Service, Track and Trace Service and Compensation.
      26. 'Track and Trace Service' means a facility which enables a Customer to track the location of a Parcel at any given time.
      27. 'Terms' means these Terms and Conditions.
      28. 'Valid UK Billing Address' means a valid UK billing address but for the avoidance of doubt excludes a PO Box address or addresses in the Channel Islands.
      29. 'Working Day' means any day which is not a Saturday or Sunday and which the banks are open for business.
      30. 'Working Hours' means 7 a.m. – 9 p.m. on a Working Day
      31. 'Customer Reward Scheme' means a scheme operated by the Company that provides Customers with incentives and discounts to the normal prices on the Company’s Website

    2. Our contract with you

      1. These are the Terms which together with the Privacy Policy are the basis on which We supply the Services to You.
      2. Please ensure that You read these Terms and the Privacy Policy carefully, and check that the details on the Order are complete and accurate, before You submit the Order.
      3. We intend to rely on the Terms, the Privacy Policy and the Order.
      4. In the event that You make a mistake in submitting information to Us, or You have any queries, concerns or complaints with regard to Our provision of the Services to You, then please contact our Customer Support Team at info@collectplus.yodel.co.uk.
      5. When You submit the Order to Us, We have not accepted Your Order for Services. Our acceptance of the Order will take place on Us providing you email confirmation of Your Order. We shall then become contractually bound to supply the Services to You and these Terms will become binding on both You and Us.
      6. If there is conflict between the Terms, the Privacy Policy and the Order, the Order will take priority, then the Terms and then the Privacy Policy.
      7. We shall assign a parcel reference number to Your Order which we shall inform You of when We confirm the Order. Please quote the parcel reference number in all subsequent correspondence with Us relating to the Order.

    3. Order Process

      1. You may place an Order for Services by:
        1. completing the requisite information on the Company's Website;
        2. submitting Your credit or debit card details or PayPal account details for payment of the Charges.
      2. We shall confirm Your Order by:
        1. sending You email confirmation of the Order together with a parcel reference number; and
        2. providing You with a confirmation screen on the Company's Website.
      3. You must complete the Order by:
        1. printing the Label which can be downloaded from the confirmation screen or from the confirmation email;
        2. ensuring that the Parcel is Correctly Packaged and addressed to a Valid UK Billing Address;
        3. ensuring that the parcel complies with the weight and dimensions specified on the Company's Website
        4. attaching the Label securely to the Parcel;
        5. dropping the Parcel at the Relevant Collection Point; and
        6. obtaining a receipt for the Parcel at the Relevant Collection Point.
      4. We are not able to supply You with the Services unless You have complied with the requirements of Clause 3 (3) above.
      5. You must complete Your Order within 28 days of receipt of email confirmation of the Order as Labels shall expire after that date.
      6. You may make a change to the Order within 28 days from receipt of email confirmation by contacting our Customer Services Department, provided that We have not supplied the Services to You. Where this means a change in the Charges, or there is an additional cost in changing the order, We will notify You of the amended price in writing.
      7. You can choose to cancel the Order within 28 Working Days from receipt of email confirmation provided that we have not supplied the Services to You.

    4. Supply of services

      1. We shall supply the Services to You using reasonable care and skill.
      2. We shall endeavour to meet the timeframes stipulated in an Order but any such timeframes shall only be estimates and time shall not be of the essence in the performance of Services.
      3. We may perform the Services ourselves or We may sub-contract part or all elements of the Services.
      4. We have absolute discretion as to the means, route and procedure to be followed in the handling, storage and transportation of the Parcels.
      5. We will provide “Standard” and “Economy” services which will offer the customer a choice of delivery speed as detailed on the Company’s Website.
      6. Where You purchase a Service and request that the Parcel be delivered to an Authorised Location, You must arrange for the Consignee to collect the Parcel within 10 days of You being notified of the Parcel being available for collection. If the Parcel is not collected within 10 days, We reserve the right to either return the Parcel to You at Your cost (such cost to discharged before delivery to You) or where we are unable to do so dispose of the Parcel within 2 months of the date of the Order.
      7. Where You purchase a Service and request that the Parcel be delivered to the Consignee, we shall make one attempt to deliver the Parcel to the Relevant Delivery Point. If We are not able to deliver the Parcel, You authorise Us to try and deliver the Parcel to an alternative address close to the Relevant Delivery Point or to leave the Parcel in a safe place and (if successful) We shall leave at the Relevant Delivery Point details of where We have delivered the Parcel. If We are unable to deliver, either to the Relevant Delivery Point, a nearby address, or to leave the parcel in a safe place We shall return the Parcel to Our premises and leave a request for the Consignee to contact us to make alternative delivery arrangements. If the Consignee does not contact us to arrange the alternative delivery within 7 days we will return the Parcel to You at Your cost (such cost to be discharged before delivery to You) or where we are unable to do so dispose of the Parcel within 2 months of the date of the Order.
      8. Where You purchase the Proof of Delivery Service, We shall make one attempt to deliver the Parcel to the Consignee. If We are not able to obtain a delivery receipt at the Relevant Delivery Point, You authorise Us to try to obtain a delivery receipt and deliver the Parcel to an alternative address close to the Relevant Delivery Point and (if successful) We shall leave at the Relevant Delivery Point details of the address to which We have delivered the Parcel. If We are unable to deliver, either to the Relevant Delivery Point or a nearby address, We shall return the Parcel to our premises and leave a request for the Consignee to contact us to make alternative delivery arrangements to the Relevant Delivery Point. If the Consignee does not contact us to arrange the alternative delivery within 7 days we will return the Parcel to You at Your cost (such cost to be discharged before delivery to You) where we are unable to do so dispose of the Parcel within 2 months of the date of the Order.
      9. You acknowledge that We provide a service for the transport of goods with a specified timeframe for delivery, therefore you do not have a right to cancel the Order under the Consumer Contracts (Information, Cancellation and Additional Payments) Regulations 2013 (Regulation 28(1)(h). This does not affect your rights under Clause 11.

    5. Charges

      1. You shall pay the Charges for the supply of related Services.
      2. The Charges shall vary dependant upon the size and weight of the Parcel You wish to be delivered and whether you request the Economy and/or Standard Services and any Optional Services in conjunction with the Services
      3. We reserve the right to charge a surcharge if the size and weight of the Parcel exceed the size and weight stipulated in Your Order and we reserve the right to retain the Parcel until such surcharge has been paid.
      4. We reserve the right to increase our Charges but such price changes shall not affect an Order which we have confirmed with You.
      5. We accept the following types of payment Mastercard, VISA, Maestro and PayPal.

    6. Parcel Criteria

      1. All Parcels must be Correctly Packaged and have a Label attached.
      2. Parcels must not weigh more than 10 kilograms nor exceed dimensions of 50 centimetres x 50 centimetres x 60 centimetres.
      3. We reserve the right to reject a Parcel at the Relevant Collection Point if the Parcel exceeds the weight or dimensions stated here or there is not a valid Label attached.

    7. Articles not carried

      1. We shall not be required or caused to carry or convey anything if such carriage or conveyance would be unlawful.
      2. We shall not carry gases, pyrotechnics, arms and ammunition or corrosive, toxic, flammable, explosive, oxidising or radioactive materials or any other noxious, dangerous or hazardous goods or goods likely to cause damage. Neither shall we carry human remains, including funerary items such as urns and ashes or animal remains including taxidermy or ashes.
      3. We shall not, without specific written agreement, carry works of art, artwork, musical instruments, ceramics, deeds, tender documents, documents of every kind including passports, stamps, securities, vouchers, money, prescribed drugs, precious metals, livestock, liquids, foodstuffs, perishable goods, glass, bullion, coins, precious stones, fossils, stoneware, resin items, amber, composites, valuable jewellery, valuable antiques or plants or plant seeds or derivatives
      4. Should You or the Consignor nevertheless (whether knowingly or unknowingly) drop off Prohibited Articles in a Parcel to the Relevant Collection Point or cause Us or Our contractors to handle Prohibited Articles otherwise than under special arrangements previously made in writing, We shall be under no liability whatsoever in connection with the Parcel however arising and You shall be liable for any and all loss or damage caused by, or in connection with the articles however arising and shall indemnify Us against all penalties, claims, damages, costs and expenses whatsoever arising in connection therewith and the articles may be destroyed or otherwise dealt with at Our sole discretion or by any other person in whose custody they may be at the relevant time.
      5. We reserve the right to reject a Parcel that contains a Prohibited Article.

    8. Our liability

      1. We do not exclude or restrict in any way Our liability for death or personal injury resulting from Our own negligence or the negligence of Our employees or agents acting in the course of their employment or agency or for fraud or fraudulent misrepresentation.
      2. Subject to clause 8(7) below, we shall be liable for any loss or damage to a Parcel up to the value of the Compensation or where the Customer has purchased Additional Compensation, up to the value of the Additional Compensation.
      3. We shall be liable for non-compliance with instructions if it is proved that the non-compliance was caused by Our negligence or the negligence of Our employees, agents or Sub-contractors and that the non-compliance has caused You loss.
      4. If We are liable under Clauses 8 (2) or 8(3), then We shall only be liable if You inform Us in writing of the loss or damage to the Parcel within 28 days of the loss or damage occurring.
      5. We shall not be liable for missing Parcels where:
        1. in accordance with Clause 4(6), We have delivered the Parcel to the Authorised Location; or
        2. in accordance with Clause 4(7), We have delivered the Parcel to the Relevant Delivery Point or have left the Parcel in a safe place or at alternative address close to the Relevant Delivery Point and have left details at the Relevant Delivery Point of where We have left the Parcel; or
        3. in accordance with Clause 4(8), We have obtained a delivery receipt at the Relevant Delivery Point or have obtained a delivery receipt from an alternative address close to the Relevant Delivery Point.
      6. We cannot under any circumstances whatsoever, accept any responsibility for any delay to the delivery of Parcels to the Relevant Delivery Point.
      7. We shall not be liable for loss or damage to a Parcel, if You have not Correctly Packaged the Parcel, attached a Label to it or sent it to a Valid UK Billing Address. Where You have not correctly Packaged the Parcel, attached a Label to it or sent it to a valid UK Billing Address any Compensation or Additional Compensation shall not be valid where a Parcel is lost or damaged.
      8. It shall be Your responsibility to satisfy Yourself that any Parcel that You wish to have carried by Us, shall meet the criteria stated in Clause 6. We shall accept no liability whatsoever for any loss or damage to a Parcel which does not comply with such criteria.
      9. We shall not be liable whether in contract, tort, under statute or otherwise (including in each case negligence) for any of the following type of losses or damages arising under or in relation to the Services whether or not it was advised in advance of the possibility of such loss or damage:
        1. special, indirect or consequential loss or damage whatsoever; or
        2. any loss of profits, business contracts, anticipated savings, goodwill or revenue (whether direct or indirect).
      10. Notwithstanding Clause 8 (1) for which our liability is unlimited, Our entire liability whether arising from Our breach of contract, negligence, or breach of statutory duty in connection with Our supply of Services to You shall be limited to the value of the Compensation or where you have purchased Additional Compensation as an Optional Service, the value of the Additional Compensation that you have purchased.

    9. Customer's Obligations

      1. You warrant that You are either the owner of the Articles or the authorised agent of the owners of the Articles within the Parcel.
      2. You warrant that You are authorised to accept and are accepting these conditions not only for Yourself but also as agents for and on behalf of all other persons who are or may thereafter become interested in the Articles within the Parcel.
      3. We reserve the right to refuse any Parcels which are You do not own or You are not authorised to send on behalf of the owner.

    10. Events outside our control

      1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of Our obligations under these Terms that is caused by an Event Outside Our Control.
      2. An Event Outside Our Control means any act or event beyond Our reasonable control including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks which prevents Us from supplying the Services to You.
      3. If an Event Outside Our Control takes place:
        1. We will contact you as soon as reasonably possible to notify you; and
        2. Our obligations under these Terms will be suspended and the time for performance of Our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects Our performance of Services to you, We will restart the Services as soon as reasonably possible after the Event Outside Our Control is over.
      4. You may cancel the Order if an Event Outside Our Control takes place and you no longer wish Us to provide the Services.
      5. We will only cancel the Order if the Event Outside Our Control continues for longer than 4 weeks.
      6. Where You cancel the Order in accordance with Clause 10 (4) and We have started to supply the Services to You, then We shall arrange as soon as is reasonably practical to return the Parcel to You at Your cost (such cost to be discharged before Delivery to You).
      7. Where We cancel the Order in accordance with Clause 10 (5) and We have started to Supply the Services to You, We shall arrange to as soon as is reasonably practical to return the Parcel to You at Our cost.

    11. Refunds

      1. We shall only offer You a refund of the Charges if:
        1. You cancel the Order within 28 Working Days of receipt of email confirmation of the Order and we have not yet supplied the Services (Clause 3(7)); or
        2. You cancel the Order if there is an Event Outside Our Control (Clause 10 (4)); or
        3. We cancel the Order if there is an Event Outside Our Control (Clause 10 (5)).
      2. We shall not offer You a refund of the Charges where:
        1. We are not able to supply the Services to You because You do not complete the Order (Clause 3 (4)); or
        2. You do not complete the Order within 28 days from receipt of email confirmation of the Order (Clause 3 (5)); or
        3. We reject a Parcel because it does not comply with size and weight criteria specified at Clause 6 or does not have a Label attached (Clause 6 (4)); or
        4. We reject a Parcel because it contains a Prohibited Article (Clause 7 (5)); or
        5. We reject the Parcel because You are not the Owner of the Parcel or are not authorised by the owner of the Parcel to send it (Clause 9 (3)).

    12. Variation

      1. No variation, extension or cancellation of these terms shall be binding upon the Company unless and until it is confirmed in writing under the hand of a Director of the Company and, for the avoidance of doubt, it is declared that no person other than such Director has authority to negotiate or enter into any commitment on behalf of the Company the effect of which would or might (but for this present clause) involve the Company in any legal liability whatsoever.
      2. We may amend or repeal these Terms at any time by giving You 10 days written notification, such notification to be posted on the Company’s Website.

    13. Applicable law

      1. These Terms shall be construed in accordance with the laws of England and the Courts of England shall have exclusive jurisdiction in relation to any matters arising out of a contract incorporating these Terms.

    14. Third parties

      1. A person who is not a party to these terms shall have no right to enforce any of these terms under the Contracts (Rights of Third Parties) Act 1999.

    15. Promotional codes and discounts

      1. All promotional codes, discounts and Customer Reward Scheme benefits are only available for use with orders placed on the Company’s Website.
      2. Promotional codes cannot be used in conjunction with any other offer.
      3. Promotional codes may not be used on any existing orders.
      4. A Promotional code may only be used once per customer.
      5. If You request a refund on an order booked using a promotional code, We shall only refund the price paid (using the payment method You used for the original order) and not Our current selling price.
      6. Promotional codes are subject to availability and may be changed or withdrawn without notice by Us. There is no cash alternative and the promotion is limited to one order per customer.
      7. Promotional codes apply to purchases of store-to-door and store-to-store parcel deliveries only. It does not apply to additional compensation cover or returns parcel deliveries or labels purchased from third-parties.
      8. Refer a friend discounts are only available to new users of the Company’s Website who are referred by a registered user of the Company’s Website. Rewards will only be given if the new, referred user uses the referral code provided as a link in the email issued by Us to place their first order.
      9. We may at our sole discretion offer a Customer Reward Scheme. Such a scheme will not require You to enter into any additional contractual arrangements with the Company and will provide discounts or rewards as detailed on the Company’s Website.
      10. Discounts given through the Customer Reward Scheme will only be available for services purchased on the Company’s Website, will be applied to the price of the services including VAT and cannot be used in conjunction with any other offer.
      11. Discounts given through the Customer Reward Scheme will not apply to Optional Services.
      12. Discounts available through the Customer Reward Scheme that are based on volume shall not include any orders which are subject to a refund.
      13. We will monitor the use of the Customer Reward Scheme and reserve the right to suspend a Customer from the Customer Reward Scheme where We believe that You have gained a discount to which You were not entitled
      14. Parcels will become eligible for the Customer Reward Scheme at the point that the order is confirmed by the Company.

    16. Maintenance of records

      1. A copy of your contract will be filed by us for a period of 6 years from the date on which your Account was opened and will be accessible on written request.

    17. Waiver

      1. We do not give up our rights by delaying or failing to exercise them at anytime.

    18. Severance

      1. If any of these terms and conditions or any term of the contract is found by a court to be illegal or not enforceable, all other terms will still be in effect.

    19. CollectPlus Mobile Applications Terms & Conditions

      1. These are the terms relating to the use of our mobile applications (“CollectPlusApps”) for both iOS and Android devices.
      2. Our iOS App can be downloaded from the App Store, which is operated and owned by Apple Inc.
      3. Our Android App can be downloaded from Google Play, which is owned and operated by Google Inc.
      4. Apple and Google have no obligation to provide any support or maintenance services in relation to the CollectPlus App.
      5. If you have accessed or are using this CollectPlus App, it means you agree to be bound by all of the terms below.
      6. The CollectPlus App has been designed to work on popular devices and requires internet access.
      7. The latest version of operating software is recommended and certain functions or features may be affected if you run the CollectPlus App on lower versions.
      8. Additionally, the CollectPlus App may require periodic updates.
      9. We cannot guarantee the continuous, uninterrupted or error-free operability of the CollectPlus App.
      10. There may be times when all of, or certain features, parts or content of, the CollectPlus App, becomes unavailable (whether on a scheduled or unscheduled basis) or are modified, suspended or withdrawn by us, in our sole discretion, without notice to you.
      11. You agree that we will not be liable to you, or to any third party, for any unavailability, modification, suspension or withdrawal of the CollectPlus App.
      12. Our servers will periodically check the status of your parcel deliveries for updates and, if available, a notification will be sent to your phone.
      13. You can turn off these notifications at any time by changing the CollectPlus App’s settings on your device.
      14. We reserve the right to modify these terms at any time. For instance, we may need to change these terms if we add a new feature, or for some other reason.
      15. Whenever we make changes to these terms, the changes are effective immediately after we post such revised terms or upon your acceptance if we provide a mechanism for your immediate acceptance of the revised terms (such as a click-through confirmation or acceptance button). It is your responsibility to check the CollectPlus App for changes to these terms.
      16. If you continue to use the CollectPlus App after the revised terms become effective, then you have accepted the changes to these terms.
      17. The CollectPlus App provides you with information about parcels that CollectPlus is delivering to you.
      18. You agree that you will not:
        1. Impersonate any person or entity or otherwise input data which is not your own
        2. Use the CollectPlus App on a device which is not owned or controlled by you
        3. Use the CollectPlus App in any manner that could interfere with, disrupt, negatively affect or inhibit other CollectPlus App users, CollectPlus’ services or third parties
        4. Collect any personal information about other users, or intimidate, threaten, stalk or otherwise harass other users of the CollectPlus App
        5. Attempt to violate, circumvent or reverse-engineer any security measure or other feature designed to protect the CollectPlus’ services, users of the Service, or third parties
      19. You agree that the CollectPlus App, including graphics, user interface, content, and the code, contain proprietary information and material that is owned by CollectPlus, and is protected by applicable intellectual property and other laws, including but not limited to copyright.
      20. You agree that you will not use such proprietary information in any way except for use of the CollectPlus App.
      21. CollectPlus’ trademarks, graphics, and logos within the CollectPlus App are registered trademarks owned by CollectPlus.
      22. Other trademarks, service marks, graphics, and logos used in connection with the CollectPlus App may be the trademarks of their respective owners. You are granted no right or license with respect to any of the aforesaid trademarks and any use of such trademarks.
      23. To use this CollectPlus App for the first time, you will be asked to enter your e-mail address for verification purposes.
      24. When you use the CollectPlus App it will return a unique identifier to your device that will be used each time you open the CollectPlus App.
      25. By using the CollectPlus App you agree that CollectPlus can collect and use technical data and related information related to your device and operating system. This data is not personally identifiable to you.
      26. This data can show us for example, which devices are using the CollectPlus App and which parts of our CollectPlus App you use most and least. This data will be used to improve our CollectPlus App, our support services or to provide new services or technologies to you.
      27. CollectPlus takes no responsibility and assumes no liability for any information on the CollectPlus App and, under no circumstances will CollectPlus be responsible for any loss or damage resulting from anyone’s reliance on information.
      28. The security of this data, held on the phone, is your responsibility.
      29. We may use your personal information to:
        1. transfer your personal information to other members of our group of companies.
        2. to provide and/or enhance the services we offer to you.
        3. pass your information to our third party subcontractors to enable them to provide certain services to us in relation to the services that we provide to you.
        4. share your information with third parties when we believe it is necessary to comply with the law or protect rights, property, or safety. This includes exchanging information with third parties to protect against fraud and reduce payment risks.
        5. transfer your information if we reorganise our business and/or sell part of our business (as it may be one of the business assets that we transfer).
        6. We will only deal with third parties that we trust to act in our and your best interests and who treat your information with the same stringent controls that we apply ourselves.
    ","terms_and_conditions_mobile_html":"

    Terms and Conditions

    1. Definitions

      1. 'Additional Compensation' means the additional compensation cover of either £150 or £300 purchased by the Customer for lost or damaged parcels and shall include the Company’s additional liability to the Customer for those lost or damaged Parcels.
      2. 'Authorised Location' means a location listed on the Company’s Website where a Customer/Consignor can drop off a Parcel and Consignee can collect a Parcel.
      3. 'Article' means any article which is not a Prohibited Article and 'Articles' shall be construed accordingly.
      4. 'Charges' means the prices for the supply of Services as stipulated the Company’s Website.
      5. 'Company' or 'We' or 'Us' or 'Our' or 'Ourselves' means Yodel (Company No. 05200072) whose registered office is at Yodel, Atlantic Pavilion, Albert Dock, Liverpool, L3 4AE, and includes the Company’s servants, agents, and any person or persons carrying goods under the contract with the Company.
      6. 'Company Website' means www.collectplus.yodel.co.uk.
      7. 'Compensation' means the £50 compensation cover provided by the Company to the Customer for lost or damaged Parcels and the Company’s liability to the Customer for lost or damaged parcels.
      8. 'Correctly Packaged' means a Parcel that is packaged in accordance with the Company’s specifications as set out on the Company’s Website.
      9. 'Consignee' means the person to whom the Label on the Parcel is addressed.
      10. 'Consignor' means the person who drops off the Parcel to the Authorised Location.
      11. 'Customer' or 'You' means the person who places an Order on the Company’s Website for the Services and 'Your' shall be construed accordingly;
      12. 'Customer Service Department' means our customer service department for which the contact details can be found on the Company’s Website.
      13. 'Delivery Service' means the collection by the Company of the Parcel from the Relevant Collection Point and the delivery of the Parcel to the Relevant Delivery Point.
      14. 'Economy Service' means the Company’s economy service as detailed on the Company’s Website and includes the Delivery Service, Track and Trace Service and Compensation.
      15. 'Label' means a label that the Customer has printed off from the Company’s Website, which includes details of the Consignee plus a barcode to identify the Parcel.
      16. 'Optional Services' means the Proof of Delivery Service and/or Additional Compensation.
      17. 'Order' means a Customer’s request for Services or a Customer’s request for Services and Optional Services;
      18. 'Parcel' means any Article or Articles that are Correctly Packaged and have a Label attached.
      19. 'Privacy Policy' means the Company’s Privacy Policy which can be found here.
      20. 'Prohibited Article' means those articles listed in Clauses 7(1), 7(2) and 7(3).
      21. 'Proof of Delivery Service' means an optional service whereby the Company will obtain a signature from the Consignee or a representative of the Consignee.
      22. 'Relevant Collection Point' means the Authorised Location where the Customer/Consignor drops off the Parcel;
      23. 'Relevant Delivery Point' means the address of the Consignee or the Authorised Location to which the Customer asks the Parcel to be sent.
      24. 'Services' means the Economy and Standard Services and where purchased by the Customer, the Optional Services.
      25. 'Standard Service' means the Company’s standard service as detailed on the Company’s Website and includes the Delivery Service, Track and Trace Service and Compensation.
      26. 'Track and Trace Service' means a facility which enables a Customer to track the location of a Parcel at any given time.
      27. 'Terms' means these Terms and Conditions.
      28. 'Valid UK Billing Address' means a valid UK billing address but for the avoidance of doubt excludes a PO Box address or addresses in the Channel Islands.
      29. 'Working Day' means any day which is not a Saturday or Sunday and which the banks are open for business.
      30. 'Working Hours' means 7 a.m. – 9 p.m. on a Working Day
      31. 'Customer Reward Scheme' means a scheme operated by the Company that provides Customers with incentives and discounts to the normal prices on the Company’s Website

    2. Our contract with you

      1. These are the Terms which together with the Privacy Policy are the basis on which We supply the Services to You.
      2. Please ensure that You read these Terms and the Privacy Policy carefully, and check that the details on the Order are complete and accurate, before You submit the Order.
      3. We intend to rely on the Terms, the Privacy Policy and the Order.
      4. In the event that You make a mistake in submitting information to Us, or You have any queries, concerns or complaints with regard to Our provision of the Services to You, then please contact our Customer Support Team at info@collectplus.yodel.co.uk or call 01923 601615.
      5. When You submit the Order to Us, We have not accepted Your Order for Services. Our acceptance of the Order will take place on Us providing you email confirmation of Your Order. We shall then become contractually bound to supply the Services to You and these Terms will become binding on both You and Us.
      6. If there is conflict between the Terms, the Privacy Policy and the Order, the Order will take priority, then the Terms and then the Privacy Policy.
      7. We shall assign a parcel reference number to Your Order which we shall inform You of when We confirm the Order. Please quote the parcel reference number in all subsequent correspondence with Us relating to the Order.

    3. Order Process

      1. You may place an Order for Services by:
        1. completing the requisite information on the Company's Website;
        2. submitting Your credit or debit card details or PayPal account details for payment of the Charges.
      2. We shall confirm Your Order by:
        1. sending You email confirmation of the Order together with a parcel reference number; and
        2. providing You with a confirmation screen on the Company's Website.
      3. You must complete the Order by:
        1. printing the Label which can be downloaded from the confirmation screen or from the confirmation email;
        2. ensuring that the Parcel is Correctly Packaged and addressed to a Valid UK Billing Address;
        3. ensuring that the parcel complies with the weight and dimensions specified on the Company's Website
        4. attaching the Label securely to the Parcel;
        5. dropping the Parcel at the Relevant Collection Point; and
        6. obtaining a receipt for the Parcel at the Relevant Collection Point.
      4. We are not able to supply You with the Services unless You have complied with the requirements of Clause 3 (3) above.
      5. You must complete Your Order within 28 days of receipt of email confirmation of the Order as Labels shall expire after that date.
      6. You may make a change to the Order within 28 days from receipt of email confirmation by contacting our Customer Services Department, provided that We have not supplied the Services to You. Where this means a change in the Charges, or there is an additional cost in changing the order, We will notify You of the amended price in writing.
      7. You can choose to cancel the Order within 28 Working Days from receipt of email confirmation provided that we have not supplied the Services to You.

    4. Supply of services

      1. We shall supply the Services to You using reasonable care and skill.
      2. We shall endeavour to meet the timeframes stipulated in an Order but any such timeframes shall only be estimates and time shall not be of the essence in the performance of Services.
      3. We may perform the Services ourselves or We may sub-contract part or all elements of the Services.
      4. We have absolute discretion as to the means, route and procedure to be followed in the handling, storage and transportation of the Parcels.
      5. We will provide “Standard” and “Economy” services which will offer the customer a choice of delivery speed as detailed on the Company’s Website.
      6. Where You purchase a Service and request that the Parcel be delivered to an Authorised Location, You must arrange for the Consignee to collect the Parcel within 10 days of You being notified of the Parcel being available for collection. If the Parcel is not collected within 10 days, We reserve the right to either return the Parcel to You at Your cost (such cost to discharged before delivery to You) or where we are unable to do so dispose of the Parcel within 2 months of the date of the Order.
      7. Where You purchase a Service and request that the Parcel be delivered to the Consignee, we shall make one attempt to deliver the Parcel to the Relevant Delivery Point. If We are not able to deliver the Parcel, You authorise Us to try and deliver the Parcel to an alternative address close to the Relevant Delivery Point or to leave the Parcel in a safe place and (if successful) We shall leave at the Relevant Delivery Point details of where We have delivered the Parcel. If We are unable to deliver, either to the Relevant Delivery Point, a nearby address, or to leave the parcel in a safe place We shall return the Parcel to Our premises and leave a request for the Consignee to contact us to make alternative delivery arrangements. If the Consignee does not contact us to arrange the alternative delivery within 7 days we will return the Parcel to You at Your cost (such cost to be discharged before delivery to You) or where we are unable to do so dispose of the Parcel within 2 months of the date of the Order.
      8. Where You purchase the Proof of Delivery Service, We shall make one attempt to deliver the Parcel to the Consignee. If We are not able to obtain a delivery receipt at the Relevant Delivery Point, You authorise Us to try to obtain a delivery receipt and deliver the Parcel to an alternative address close to the Relevant Delivery Point and (if successful) We shall leave at the Relevant Delivery Point details of the address to which We have delivered the Parcel. If We are unable to deliver, either to the Relevant Delivery Point or a nearby address, We shall return the Parcel to our premises and leave a request for the Consignee to contact us to make alternative delivery arrangements to the Relevant Delivery Point. If the Consignee does not contact us to arrange the alternative delivery within 7 days we will return the Parcel to You at Your cost (such cost to be discharged before delivery to You) where we are unable to do so dispose of the Parcel within 2 months of the date of the Order.
      9. You acknowledge that We provide a service for the transport of goods with a specified timeframe for delivery, therefore you do not have a right to cancel the Order under the Consumer Contracts (Information, Cancellation and Additional Payments) Regulations 2013 (Regulation 28(1)(h). This does not affect your rights under Clause 11.

    5. Charges

      1. You shall pay the Charges for the supply of related Services.
      2. The Charges shall vary dependant upon the size and weight of the Parcel You wish to be delivered and whether you request the Economy and/or Standard Services and any Optional Services in conjunction with the Services
      3. We reserve the right to charge a surcharge if the size and weight of the Parcel exceed the size and weight stipulated in Your Order and we reserve the right to retain the Parcel until such surcharge has been paid.
      4. We reserve the right to increase our Charges but such price changes shall not affect an Order which we have confirmed with You.
      5. We accept the following types of payment Mastercard, VISA, Maestro and PayPal.

    6. Parcel Criteria

      1. All Parcels must be Correctly Packaged and have a Label attached.
      2. Parcels must not weigh more than 10 kilograms nor exceed dimensions of 50 centimetres x 50 centimetres x 60 centimetres.
      3. We reserve the right to reject a Parcel at the Relevant Collection Point if the Parcel exceeds the weight or dimensions stated here or there is not a valid Label attached.

    7. Articles not carried

      1. We shall not be required or caused to carry or convey anything if such carriage or conveyance would be unlawful.
      2. We shall not carry gases, pyrotechnics, arms and ammunition or corrosive, toxic, flammable, explosive, oxidising or radioactive materials or any other noxious, dangerous or hazardous goods or goods likely to cause damage. Neither shall we carry human remains, including funerary items such as urns and ashes or animal remains including taxidermy or ashes.
      3. We shall not, without specific written agreement, carry works of art, artwork, musical instruments, ceramics, deeds, tender documents, documents of every kind including passports, stamps, securities, vouchers, money, prescribed drugs, precious metals, livestock, liquids, foodstuffs, perishable goods, glass, bullion, coins, precious stones, fossils, stoneware, resin items, amber, composites, valuable jewellery, valuable antiques or plants or plant seeds or derivatives
      4. Should You or the Consignor nevertheless (whether knowingly or unknowingly) drop off Prohibited Articles in a Parcel to the Relevant Collection Point or cause Us or Our contractors to handle Prohibited Articles otherwise than under special arrangements previously made in writing, We shall be under no liability whatsoever in connection with the Parcel however arising and You shall be liable for any and all loss or damage caused by, or in connection with the articles however arising and shall indemnify Us against all penalties, claims, damages, costs and expenses whatsoever arising in connection therewith and the articles may be destroyed or otherwise dealt with at Our sole discretion or by any other person in whose custody they may be at the relevant time.
      5. We reserve the right to reject a Parcel that contains a Prohibited Article.

    8. Our liability

      1. We do not exclude or restrict in any way Our liability for death or personal injury resulting from Our own negligence or the negligence of Our employees or agents acting in the course of their employment or agency or for fraud or fraudulent misrepresentation.
      2. Subject to clause 8(7) below, we shall be liable for any loss or damage to a Parcel up to the value of the Compensation or where the Customer has purchased Additional Compensation, up to the value of the Additional Compensation.
      3. We shall be liable for non-compliance with instructions if it is proved that the non-compliance was caused by Our negligence or the negligence of Our employees, agents or Sub-contractors and that the non-compliance has caused You loss.
      4. If We are liable under Clauses 8 (2) or 8(3), then We shall only be liable if You inform Us in writing of the loss or damage to the Parcel within 28 days of the loss or damage occurring.
      5. We shall not be liable for missing Parcels where:
        1. in accordance with Clause 4(6), We have delivered the Parcel to the Authorised Location; or
        2. in accordance with Clause 4(7), We have delivered the Parcel to the Relevant Delivery Point or have left the Parcel in a safe place or at alternative address close to the Relevant Delivery Point and have left details at the Relevant Delivery Point of where We have left the Parcel; or
        3. in accordance with Clause 4(8), We have obtained a delivery receipt at the Relevant Delivery Point or have obtained a delivery receipt from an alternative address close to the Relevant Delivery Point.
      6. We cannot under any circumstances whatsoever, accept any responsibility for any delay to the delivery of Parcels to the Relevant Delivery Point.
      7. We shall not be liable for loss or damage to a Parcel, if You have not Correctly Packaged the Parcel, attached a Label to it or sent it to a Valid UK Billing Address. Where You have not correctly Packaged the Parcel, attached a Label to it or sent it to a valid UK Billing Address any Compensation or Additional Compensation shall not be valid where a Parcel is lost or damaged.
      8. It shall be Your responsibility to satisfy Yourself that any Parcel that You wish to have carried by Us, shall meet the criteria stated in Clause 6. We shall accept no liability whatsoever for any loss or damage to a Parcel which does not comply with such criteria.
      9. We shall not be liable whether in contract, tort, under statute or otherwise (including in each case negligence) for any of the following type of losses or damages arising under or in relation to the Services whether or not it was advised in advance of the possibility of such loss or damage:
        1. special, indirect or consequential loss or damage whatsoever; or
        2. any loss of profits, business contracts, anticipated savings, goodwill or revenue (whether direct or indirect).
      10. Notwithstanding Clause 8 (1) for which our liability is unlimited, Our entire liability whether arising from Our breach of contract, negligence, or breach of statutory duty in connection with Our supply of Services to You shall be limited to the value of the Compensation or where you have purchased Additional Compensation as an Optional Service, the value of the Additional Compensation that you have purchased.

    9. Customer's Obligations

      1. You warrant that You are either the owner of the Articles or the authorised agent of the owners of the Articles within the Parcel.
      2. You warrant that You are authorised to accept and are accepting these conditions not only for Yourself but also as agents for and on behalf of all other persons who are or may thereafter become interested in the Articles within the Parcel.
      3. We reserve the right to refuse any Parcels which are You do not own or You are not authorised to send on behalf of the owner.

    10. Events outside our control

      1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of Our obligations under these Terms that is caused by an Event Outside Our Control.
      2. An Event Outside Our Control means any act or event beyond Our reasonable control including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks which prevents Us from supplying the Services to You.
      3. If an Event Outside Our Control takes place:
        1. We will contact you as soon as reasonably possible to notify you; and
        2. Our obligations under these Terms will be suspended and the time for performance of Our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects Our performance of Services to you, We will restart the Services as soon as reasonably possible after the Event Outside Our Control is over.
      4. You may cancel the Order if an Event Outside Our Control takes place and you no longer wish Us to provide the Services.
      5. We will only cancel the Order if the Event Outside Our Control continues for longer than 4 weeks.
      6. Where You cancel the Order in accordance with Clause 10 (4) and We have started to supply the Services to You, then We shall arrange as soon as is reasonably practical to return the Parcel to You at Your cost (such cost to be discharged before Delivery to You).
      7. Where We cancel the Order in accordance with Clause 10 (5) and We have started to Supply the Services to You, We shall arrange to as soon as is reasonably practical to return the Parcel to You at Our cost.

    11. Refunds

      1. We shall only offer You a refund of the Charges if:
        1. You cancel the Order within 28 Working Days of receipt of email confirmation of the Order and we have not yet supplied the Services (Clause 3(7)); or
        2. You cancel the Order if there is an Event Outside Our Control (Clause 10 (4)); or
        3. We cancel the Order if there is an Event Outside Our Control (Clause 10 (5)).
      2. We shall not offer You a refund of the Charges where:
        1. We are not able to supply the Services to You because You do not complete the Order (Clause 3 (4)); or
        2. You do not complete the Order within 28 days from receipt of email confirmation of the Order (Clause 3 (5)); or
        3. We reject a Parcel because it does not comply with size and weight criteria specified at Clause 6 or does not have a Label attached (Clause 6 (4)); or
        4. We reject a Parcel because it contains a Prohibited Article (Clause 7 (5)); or
        5. We reject the Parcel because You are not the Owner of the Parcel or are not authorised by the owner of the Parcel to send it (Clause 9 (3)).

    12. Variation

      1. No variation, extension or cancellation of these terms shall be binding upon the Company unless and until it is confirmed in writing under the hand of a Director of the Company and, for the avoidance of doubt, it is declared that no person other than such Director has authority to negotiate or enter into any commitment on behalf of the Company the effect of which would or might (but for this present clause) involve the Company in any legal liability whatsoever.
      2. We may amend or repeal these Terms at any time by giving You 10 days written notification, such notification to be posted on the Company’s Website.

    13. Applicable law

      1. These Terms shall be construed in accordance with the laws of England and the Courts of England shall have exclusive jurisdiction in relation to any matters arising out of a contract incorporating these Terms.

    14. Third parties

      1. A person who is not a party to these terms shall have no right to enforce any of these terms under the Contracts (Rights of Third Parties) Act 1999.

    15. Promotional codes and discounts

      1. All promotional codes, discounts and Customer Reward Scheme benefits are only available for use with orders placed on the Company’s Website.
      2. Promotional codes cannot be used in conjunction with any other offer.
      3. Promotional codes may not be used on any existing orders.
      4. A Promotional code may only be used once per customer.
      5. If You request a refund on an order booked using a promotional code, We shall only refund the price paid (using the payment method You used for the original order) and not Our current selling price.
      6. Promotional codes are subject to availability and may be changed or withdrawn without notice by Us. There is no cash alternative and the promotion is limited to one order per customer.
      7. Promotional codes apply to purchases of store-to-door and store-to-store parcel deliveries only. It does not apply to additional compensation cover or returns parcel deliveries or labels purchased from third-parties.
      8. Refer a friend discounts are only available to new users of the Company’s Website who are referred by a registered user of the Company’s Website. Rewards will only be given if the new, referred user uses the referral code provided as a link in the email issued by Us to place their first order.
      9. We may at our sole discretion offer a Customer Reward Scheme. Such a scheme will not require You to enter into any additional contractual arrangements with the Company and will provide discounts or rewards as detailed on the Company’s Website.
      10. Discounts given through the Customer Reward Scheme will only be available for services purchased on the Company’s Website, will be applied to the price of the services including VAT and cannot be used in conjunction with any other offer.
      11. Discounts given through the Customer Reward Scheme will not apply to Optional Services.
      12. Discounts available through the Customer Reward Scheme that are based on volume shall not include any orders which are subject to a refund.
      13. We will monitor the use of the Customer Reward Scheme and reserve the right to suspend a Customer from the Customer Reward Scheme where We believe that You have gained a discount to which You were not entitled
      14. Parcels will become eligible for the Customer Reward Scheme at the point that the order is confirmed by the Company.

    16. Maintenance of records

      1. A copy of your contract will be filed by us for a period of 6 years from the date on which your Account was opened and will be accessible on written request.

    17. Waiver

      1. We do not give up our rights by delaying or failing to exercise them at anytime.

    18. Severance

      1. If any of these terms and conditions or any term of the contract is found by a court to be illegal or not enforceable, all other terms will still be in effect.

    19. CollectPlus Mobile Applications Terms & Conditions

      1. These are the terms relating to the use of our mobile applications (“CollectPlusApps”) for both iOS and Android devices.
      2. Our iOS App can be downloaded from the App Store, which is operated and owned by Apple Inc.
      3. Our Android App can be downloaded from Google Play, which is owned and operated by Google Inc.
      4. Apple and Google have no obligation to provide any support or maintenance services in relation to the CollectPlus App.
      5. If you have accessed or are using this CollectPlus App, it means you agree to be bound by all of the terms below.
      6. The CollectPlus App has been designed to work on popular devices and requires internet access.
      7. The latest version of operating software is recommended and certain functions or features may be affected if you run the CollectPlus App on lower versions.
      8. Additionally, the CollectPlus App may require periodic updates.
      9. We cannot guarantee the continuous, uninterrupted or error-free operability of the CollectPlus App.
      10. There may be times when all of, or certain features, parts or content of, the CollectPlus App, becomes unavailable (whether on a scheduled or unscheduled basis) or are modified, suspended or withdrawn by us, in our sole discretion, without notice to you.
      11. You agree that we will not be liable to you, or to any third party, for any unavailability, modification, suspension or withdrawal of the CollectPlus App.
      12. Our servers will periodically check the status of your parcel deliveries for updates and, if available, a notification will be sent to your phone.
      13. You can turn off these notifications at any time by changing the CollectPlus App’s settings on your device.
      14. We reserve the right to modify these terms at any time. For instance, we may need to change these terms if we add a new feature, or for some other reason.
      15. Whenever we make changes to these terms, the changes are effective immediately after we post such revised terms or upon your acceptance if we provide a mechanism for your immediate acceptance of the revised terms (such as a click-through confirmation or acceptance button). It is your responsibility to check the CollectPlus App for changes to these terms.
      16. If you continue to use the CollectPlus App after the revised terms become effective, then you have accepted the changes to these terms.
      17. The CollectPlus App provides you with information about parcels that CollectPlus is delivering to you.
      18. You agree that you will not:
        1. Impersonate any person or entity or otherwise input data which is not your own
        2. Use the CollectPlus App on a device which is not owned or controlled by you
        3. Use the CollectPlus App in any manner that could interfere with, disrupt, negatively affect or inhibit other CollectPlus App users, CollectPlus’ services or third parties
        4. Collect any personal information about other users, or intimidate, threaten, stalk or otherwise harass other users of the CollectPlus App
        5. Attempt to violate, circumvent or reverse-engineer any security measure or other feature designed to protect the CollectPlus’ services, users of the Service, or third parties
      19. You agree that the CollectPlus App, including graphics, user interface, content, and the code, contain proprietary information and material that is owned by CollectPlus, and is protected by applicable intellectual property and other laws, including but not limited to copyright.
      20. You agree that you will not use such proprietary information in any way except for use of the CollectPlus App.
      21. CollectPlus’ trademarks, graphics, and logos within the CollectPlus App are registered trademarks owned by CollectPlus.
      22. Other trademarks, service marks, graphics, and logos used in connection with the CollectPlus App may be the trademarks of their respective owners. You are granted no right or license with respect to any of the aforesaid trademarks and any use of such trademarks.
      23. To use this CollectPlus App for the first time, you will be asked to enter your e-mail address for verification purposes.
      24. When you use the CollectPlus App it will return a unique identifier to your device that will be used each time you open the CollectPlus App.
      25. By using the CollectPlus App you agree that CollectPlus can collect and use technical data and related information related to your device and operating system. This data is not personally identifiable to you.
      26. This data can show us for example, which devices are using the CollectPlus App and which parts of our CollectPlus App you use most and least. This data will be used to improve our CollectPlus App, our support services or to provide new services or technologies to you.
      27. CollectPlus takes no responsibility and assumes no liability for any information on the CollectPlus App and, under no circumstances will CollectPlus be responsible for any loss or damage resulting from anyone’s reliance on information.
      28. The security of this data, held on the phone, is your responsibility.
      29. We may use your personal information to:
        1. transfer your personal information to other members of our group of companies.
        2. to provide and/or enhance the services we offer to you.
        3. pass your information to our third party subcontractors to enable them to provide certain services to us in relation to the services that we provide to you.
        4. share your information with third parties when we believe it is necessary to comply with the law or protect rights, property, or safety. This includes exchanging information with third parties to protect against fraud and reduce payment risks.
        5. transfer your information if we reorganise our business and/or sell part of our business (as it may be one of the business assets that we transfer).
        6. We will only deal with third parties that we trust to act in our and your best interests and who treat your information with the same stringent controls that we apply ourselves.
    ","terms_of_service.error_message_text":"Please accept Collect+ delivered by Yodel Terms & Conditions to proceed","terms_of_service.error_message_text_yodel":"Please accept Yodel Terms & Conditions to proceed","terms_of_service.label_html":"I accept Collect+ delivered by Yodel Terms & Conditions and Privacy Policy","terms_of_service.label_html_yodel":"I accept Yodel Terms & Conditions and Privacy Policy","terms_of_use.body_html":"

    Terms of Website Use

    This page tells you the terms of use on which you may make use of our website www.collectplus.yodel.co.uk, whether as a guest or as a registered account user. Please read these terms of use carefully before you start to use the site. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.

    Information about us

    Collectplus.yodel.co.uk is a site operated by Yodel(\"we\"). We are registered in England and Wales under company number 05200072 and have our registered office at Atlantic Pavilion, Albert Dock, Liverpool, L3 4AE.

    Accessing our site

    Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.

    From time to time, we may restrict access to some parts of our site, or our entire site, to users who have registered with us.

    If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.

    You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms, and that they comply with them.

    Intellectual property rights

    We are the owner or the licensee of all intellectual property rights in our site including the Collect + registered trademark, and the owner or licensee of any material published on it. These works are protected by trademark and copyright laws and treaties around the world. All such rights are reserved.

    You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.

    You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

    Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.

    You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

    If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

    Reliance on information posted

    The information contained on our site is for general information purposes only. The information may have been sourced from various third parties. We endeavour to keep the information up to date and correct, however we make no representations or warranties of any kind, whether express or implied by statue common law or otherwise about the completeness, accuracy or reliability of the information contained herein, for any purpose and as to whether it is up to date. Any reliance you place on such information is therefore strictly at your own risk.

    Our site changes regularly

    We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely.

    Our liability

    The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:

    1. All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
    2. Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including:
      1. loss of income or revenue;
      2. loss of business;
      3. loss of profits or contracts;
      4. loss of anticipated savings;
      5. loss of data;
      6. loss of goodwill;
      7. wasted management or office time; and
      8. whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

    This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

    Information about you and your visits to our site

    We process information about you in accordance with our Privacy Policy. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

    Transactions concluded through our site

    Contracts for the supply of services formed through our site or as a result of visits made by you are governed by our Terms and Conditions of supply.

    Viruses, hacking and other offences

    You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

    By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

    We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

    Links from our site

    Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

    Jurisdiction and applicable law

    The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our site.

    These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

    Variations

    We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.

    Your concerns

    If you have any concerns about material which appears on our site, please contact our customer services department, the details of which can be found on our site.

    Thank you for visiting our site.

    ","terms_of_use.title":"Terms of use","tracking_page.apology.click_collect":"We will send you a text or email with your unique collection code when your parcel is available for collection at your chosen shop.","tracking_page.apology.p1":"Please allow 5 working days before contacting us.","tracking_page.apology.p2":"'Click & CollectPlus' parcels will be delivered as specified by your retailer at the time of purchase.","tracking_page.click_and_collect.step_1":"Collect+ delivered by Yodel will send you a collection code when your item has arrived and is ready to collect.","tracking_page.click_and_collect.step_2":"Take this collection code with your proof of ID to the Yodel serviced Collect+ point within 10 days.","tracking_page.click_and_collect.step_3":"Show the collection code to the store owner who will hand over your parcel.","tracking_page.click_and_collect.subtitle":"Here's how it works","tracking_page.click_and_collect.title":"Click & Collect to a Yodel serviced Collect+ point","tracking_page.click_here_text":"click here","tracking_page.code.input.label":"Tracking this code:","tracking_page.code.input.placeholder":"Enter your 7-19 character tracking code","tracking_page.current_status":"Current status","tracking_page.economy_service.timing":"(Typically delivered in 2-3 working days)","tracking_page.economy_service.title":"Economy Service","tracking_page.enter_your_tracking_code_below_text":"Enter your Collect+ delivered by Yodel tracking code below:","tracking_page.error_messages.no_internet":"Error, no internet connection.","tracking_page.error_messages.no_parcel":"Please bring your parcel to the store. Click here to find your nearest store.","tracking_page.error_messages.no_tracking_events":"No tracking events are available for this parcel yet. Please check back later.","tracking_page.error_messages.not_found":"Sorry, the tracking code {{trackid}} could not be found.
    Please check your Collect+ delivered by Yodel receipt or order confirmation for a 7- 16 character tracking code.
    For more information about where you can find your tracking code click here.","tracking_page.error_messages.service_unavailable":"Something went wrong. 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Alternatively Click here to resend an activation email.","user.sign_in.incorrect_credentials.validation.mobile":"You have entered an incorrect email address or password, please try again.","user.sign_in.invalid_email.validation.mobile":"Please enter a valid email address.","user.sign_in.missing_email.validation.mobile":"Your email is required.","user.sign_in.missing_password.validation.mobile":"Your password is required.","user.sign_in.missing_password_confirmation.validation":"Password confirmation required.","user.sign_in.passwords_dont_match.validation":"The two passwords do not match.","user.sign_in.read_terms.text":"Read our terms & conditions","user.sign_in.sign_up.label":"Sign up","user.sign_in.text":"Sign in","user.sign_in.title":"Sign in","user.sign_in.unknown.error.mobile":"An unknown error occured","user.sign_out":"Sign out","user.sign_up.complete.dialog":"Thanks for registering. Please check your email and click on the link to complete registration.","user_capture.email":"Your email address","user_capture.error_messages.cannot_blank_text":"Can't be blank","user_capture.error_messages.enter_valid_email_text":"Please enter a valid email address","user_capture.firstname":"Your first name","user_capture.marketing_opt_in":"Keep me up to date with news and offers from Collect+ delivered by Yodel","user_capture.salutation":"Your title - please choose one","user_capture.surname":"Your last name","user_details.change_your_address":"Change your address","user_details.email_header":"Change your email","user_details.email_required_error":"Your email is required","user_details.email_update_button":"Update email address","user_details.email_valid_error":"Please enter a valid email","user_details.header":"My Details","user_details.name_error":"Your first name is required","user_details.name_header":"Your name and preferences","user_details.password_confirmation_error":"Password confirmation is required","user_details.password_header":"Update your password","user_details.password_required_error":"Your password is required","user_details.password_update_button":"Update password","user_details.postcode_error":"Your postcode is required","user_details.salutation":"Salutation","user_details.salutation_error":"Please add salutation","user_details.salutation_example":"e.g. Mr, Mrs...","user_details.surname_error":"Your surname is required","user_details.town_or_city_error":"Your town or city is required","user_details.update_button":"Update Details","version.current_number":"2.0","version.number":"10","version.upgrade.dismiss_button":"Not now","version.upgrade.message_1":"Your version: ","version.upgrade.message_2":"Current version: ","version.upgrade.title":"Don't miss out on our latest features, update your app now","version.upgrade.update_button":"Update","views.emails.default_customer_salutation":"Customer","webchat.button_title":"Live Chat","webchat.form_header":"CollectPlus Live Chat","webchat.form_no_agents_html":"We’re sorry, all of our operators are busy. Please try again in a few minutes or contact us via our online contact form and a member of the team will get back to you in the next 24hrs.","webchat.form_title":"Please fill the following information to start the chat with one of our team.","preview.click_and_collect.why_use_collectplus.cause_list_html":"
  • Shop online with your favourite brands and have items delivered to a convenient Yodel Store which Yodel have access to, near you
  • No more missed deliveries, simply collect at a time that suits you
  • Most of our stores are open early ‘til late, 7 days a week
  • We have thousands locations across the UK, meaning you’re never far from a Yodel Store
    • ","preview.contact_us.body_html":"

    Our customer services team is here to help you with your queries

    \r\n

    Bank Holiday Opening Hours
    \r\nSaturday: 8am - 4pm
    Sunday: closed
    Monday: 9am - 5pm

    \r\n
    01923 601616
    info@collectplus.yodel.co.uk
    ","preview.contact_us.opening_hours_html":"

    Our customer services team is here to help you with your queries.

    \r\n\r\n

    \r\nOpening Hours
    \r\n\r\n

    *Our opening hours for the Summer Bank Holiday, Monday 30th August are between 8am – 5pm by phone, and 8am - 9pm on Webchat

    \r\n\r\n\r\n\r\nMon - Fri: 08:00 - 20:00
    \r\nSat: 08:00 - 17:00
    \r\nSun: Closed
    \r\n\r\nIf you have a query relating to a parcel being sent through Yodel Direct, please click here\r\n\r\n\r\n

    \r\n","preview.home.promo_banner_html":"\r\n","preview.preview.contact_us.opening_hours_html":"

    Our customer services team is here to help you with your queries

    \n

    Opening Hours
    \nMon - Fri: 08:00 - 20:00
    \nSat: 08:00 - 16:00
    \nSun: 08:00 - 16:00
    \n
    \nChristmas eve: 08:00 - 16:00
    \nChristmas day & Boxing day: Closed
    \n27th December: Closed
    \n
    \nNew year's eve: 08:00 - 16:00
    \nNew year's day: Closed
    \n2nd January: Closed

    ","preview.privacy_policy.body_html":"

    Website Privacy Statement

    1. Who we are

      The website www.collectplus.yodel.co.uk is operated by Drop & Collect Limited trading as Collect+('we' or 'us') under company number 06593233 with our registered office at 2nd Floor Atlantic Pavilion, Albert Dock, Liverpool, L3 4AE.

    2. This notice

      We are a 'controller' for the purposes of the EU General Data Protection Regulation 2016/679 and the Data Protection Act 2018 (the Act and GDPR together the 'Data Protection Legislation'). This means that we are responsible for, and control the processing of, your personal information. We are registered with the Information Commissioner's Office, or ICO, under registration number Z2841267.

      We obtain your personal information when you use our website, ask us to provide you with delivery services (for example, using our 'Return' and 'Send' services), and when our retail Clients ask us to deliver items to you that you have ordered (for example, our 'Click & Collect' service).

      We ask that you read this privacy notice carefully as it contains important information on the personal information we collect about you, how we use it, and the situations in which we may share your information with other organisations.

      If you have any questions about how we use your personal information, please contact data.protection@yodel.co.uk or you can write to us at the Data Protection Team, 2nd Floor Atlantic Pavilion, Albert Dock, Liverpool, L3 4AE.

    3. Your rights

      In addition to the right to be informed about how we use your personal information (as set out in this privacy notice), you have various other rights in respect of the personal information we hold about you – these are set out in more detail below. If you wish to exercise any of these rights, please contact data.protection@yodel.co.uk.

      • Access to your personal information:You can contact us to request the information we hold about you, as well as supplementary information such as why we have that information, who has access to the information and where we got the information.

      • Withdrawing consent:If you have given us your consent to use your personal information, you can withdraw your consent at any time. In particular, if you have given us consent to send you marketing emails, you can withdraw your consent by clicking the 'unsubscribe' link in any marketing email which you receive or by emailing us at data.protection@yodel.co.uk. This will not affect the lawfulness of our use of your information before you withdrew your consent.

      • Correction of your personal information:If the information we hold about you is out of date, incomplete or incorrect, you can ask us to update it. You can also update your information at any time by logging into your user account on the website.

      • Erasure of your personal information:You can request that we erase the information we hold. When we receive your request, we will confirm whether the information has been deleted or tell you the reason why it cannot be deleted. For example, we may need to continue to hold your information if we need it for legal reasons or in connection with legal claims.

      • Objection to processing your personal information:You have the right to request that we stop processing your information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. Upon receiving the request, we will contact you to tell you if we are able to comply or if we have legitimate grounds to continue – for example, we may need to continue to hold your information for regulatory or legal reasons.

      • Restriction:You can ask us to temporarily limit the use of your personal information, for example where you have questioned the accuracy of your information or how it is being used, but you do not want us to delete it.

      • Objection to direct marketing:You have the right to request that we stop contacting you with information about our products and services (please see Marketing below for further information).

      • Portable data:You can ask us to provide you or a third party with some of the personal information that we hold about you in a structured, commonly used, electronic form, so it can be easily transferred. Once we have received your request, we will comply where it is feasible to do so.

      Please note, some of these rights only apply in certain circumstances and we may not be able to fulfil every request. If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.

      You can make a complaint to us by contacting us via data.protection@yodel.co.uk or to the data protection supervisory authority – in the UK, this is the ICO, at https://ico.org.uk/.

    4. Information we collect

      • When you use our website, we collect:
        • information that you provide by filling in forms on the website, for example, your name, and contact details;
        • details of queries or complaints you submit through the website;
        • information submitted in surveys or competitions that you take part in;
        • details of your visits to the website, the resources you access and any data you download; and
        • information about your device (please see Cookies below for further information).
      • When you use our delivery services (including Return, Send and Click & Collect), we collect:
        • the name, address, contact details of the parcel sender and the recipient – where our Clients ask us to deliver items to you that you have ordered, we require Clients to provide us with this information; without this information, we would be unable to provide the requested delivery service;
        • other correspondence with you in relation to the delivery service (for example, if you contact us to arrange redelivery or to discuss a delivery) – we may record telephone calls and keep records of conversations with you;
        • the location of your parcel, through parcel tracking functionality; and
        • if you open a Collect+ account, the volume of parcels sent each month (in order to determine your eligibility under our loyalty scheme).

    5. How we use your information and legal bases

      • When you use our website, we use your information to:
        • resolve your queries or complaints;
        • customise our website and its content to your particular preferences; and
        • assess statistical data to improve on customer experience when you interact with our website, helping us to increase the functionality of the website and effectiveness of our marketing.
        Legal basis: because it is in our legitimate interests as a business to manage our website and to promote our products and services on our website.
      • When you use our delivery services (including Return, Send and Click & Collect), we use your information to:
        • provide our delivery services to you and to our Clients, and to provide you with updates or reminders about your delivery (we may send these messages by SMS or by email);
        • identify you and manage any Collect+ account you hold with us;
        • administer our loyalty scheme; and
        • monitor service levels, improve the quality of our services and for internal training purposes.
        Legal basis: to perform a contract that we have entered into with you (where we have a direct contract); or because it is in our legitimate interests as a business to provide delivery services to our Clients (where there is no direct contract) and to continue to improve our services.
      • We also use your information for the following general uses:
        • to conduct research and statistical analysis;
        • to let you know about other products or services that may be of interest to you (see Marketing below for further information);
        • to notify you of any changes to website, to our services or terms that may affect you;
        • to improve our product and services and for business analytics purposes;
        • to comply with legal obligations; and
        • to detect or prevent fraud or other crime, and for the purposes of legal claims.
        Legal basis: because you have given your consent (in the case of marketing); legal obligation; or because it is in our legitimate interests as a business to promote, manage and develop our business, to take steps against fraud, to ensure IT security and protect and exercise our rights as a business.

      We also anonymise, collect, use and share aggregated data for statistical and research purposes where it does not identify you.

    6. Social media

      We will link your information with information from third parties such as social media networks, in order to understand your needs and provide you with a better service. Where you sign in to your Collect+ account using your social media account (for example, your Facebook or Google account), we can use this to create a profile on you, your preferences, likes and dislikes in order to provide a personalised service, and content and offers that match your profile or which we believe may be of interest to you.

      We also use Facebook tools including Facebook Custom Audience to provide advertising to you, if you are a Facebook user.

      To opt out of this use of your personal information please follow instructions on your Facebook account.

    7. Marketing

      We would like to provide you with information about goods and services which may be of interest to you and may contact you about these by email.

      We will only send you marketing, if you have consented to us contacting you in this way. You can ask us to stop sending you marketing emails at any time by checking certain boxes on the forms we use to collect your personal information, clicking on the 'unsubscribe' link in any of our marketing communications or contacting us at data.protection@yodel.co.uk.

    8. Sharing your information

      We may pass your information to the following third parties for limited purposes:

      • other members of our group for administration or reporting purposes, where necessary for the provision of our services, or for marketing purposes where you have indicated that you wish to receive marketing from our group companies;
      • the Client who requested your delivery (where relevant, including any correspondence with you in relation to the delivery and tracking information);
      • the Collect+ store from which you will collect your delivery;
      • technology service providers who provide IT and website services, including secure payment providers, parcel tracking services, or who we engage to analyse data on our behalf;
      • customer service providers who work with us to administer your delivery and provide you with any help you may need;
      • telephony providers who provide us with telephone services and functionality; and
      • third party delivery companies, including self-employed couriers and other parcel firms, who may deliver your goods or services and manage any returns on our behalf.

      Occasionally, we may need to disclose your personal information to third parties where necessary for the legitimate interests of business or in order to comply with legal obligations, for example:

      • in the event that we sell or buy any business or assets, in which case we may disclose your personal information to the prospective seller or buyer of such business or assets;
      • if we have to disclose or share your personal information in order to comply with any legal obligation or request from a regulator or governmental agency, or to detect or prevent fraud or crime;
      • to enforce or apply our website terms of use or other agreements, to protect the rights, property or safety of our group, our customers or others, and in connection with legal claims.

    9. Transfers of your information out of the EU

      We may need to transfer your personal information to countries which are located outside the EU for the purpose of improving our service.

      We will take all steps reasonably necessary to ensure that your personal information is handled securely and in accordance with this privacy notice and the Data Protection Legislation. These include ensuring, where the country does not provide an adequate level of protection, that our overseas suppliers enter into a European Commission approved contract. Some US providers may also be certified under the EU-US Privacy Shield which confirms they have appropriate measures in place to ensure the protection of your personal information.

      If you would like further information, please contact data.protection@yodel.co.uk.

    10. Cookies

      The website uses cookies to distinguish you from other users of the website. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer, if you agree. Cookies contain information that is transferred to your computer's hard drive. This helps us to provide you with a good experience when you browse the website and also allows us to improve the website.

      When you first visit our website, a notice appears to alert you to the use of cookies and requests your consent.

      We use cookies in the following way:

      • Strictly necessary cookies. These are cookies that are required for the operation of the website. They include, for example, cookies that enable you to log into secure areas of the website and use a shopping cart.
      • Performance cookies. They allow us to recognise you as a visitor and how you move around the website when you are using it. This helps us to improve the way the website works, for example, to help you find what you are looking for easily. Statistic cookies help us understand how visitors interact with the website by collecting and reporting information anonymously.
      • Functionality cookies. These are used to recognise you when you return to the website. This enables us to personalise our content for you and remember your preferences.
      • Targeting / advertising cookies. We use cookies record your visit to the website and the pages you have visited. We also use marketing cookies to track your use of other websites. We will use this information to make the website and the advertising displayed on it more relevant to your interests.
      • Social media cookies. These cookies allow you to connect with social media networks such as Facebook, LinkedIn and Twitter. These are persistent cookies which will be kept on your device until their expiration or earlier manual deletion.
      • Google Analytics cookies. Google Analytics is a web analysis service. Google cookies are used to help analyse the traffic to the website and make improvements based on visitor behaviour. You can prevent your data being used by Google Analytics by installing the opt-out browser add-on here: https://tools.google.com/dlpage/gaoptout.

      You can disable cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you disable all cookies (including essential cookies) you may not be able to access all or part of the website. For more information please visit www.allaboutcookies.org and www.youronlinechoices.com/uk/.

    11. External links

      The website may, from time to time, contain links to external sites. We are not responsible for the privacy policies or the content of such sites.

    12. Changes to this privacy notice

      This privacy notice will be reviewed periodically, and we will update it if we make any material changes to the manner in which we process and use your personal information, and if so we will contact you to let you know about the change.

    ","preview.send.landing_page.sub_heading_html":"Send a parcel up to 10kg from any of our thousands of local stores.
    Parcel delivery through our network start from as little as £3.79 inc VAT.","preview.terms_and_conditions_desktop_html":"

    Terms and Conditions

    1. Definitions

      1. 'Additional Compensation' means the additional compensation cover of either £150 or £300 purchased by the Customer for lost or damaged parcels and shall include the Company’s additional liability to the Customer for those lost or damaged Parcels.
      2. 'Authorised Location' means a location listed on the Company’s Website where a Customer/Consignor can drop off a Parcel and Consignee can collect a Parcel.
      3. 'Article' means any article which is not a Prohibited Article and 'Articles' shall be construed accordingly.
      4. 'Charges' means the prices for the supply of Services as stipulated the Company’s Website.
      5. 'Company' or 'We' or 'Us' or 'Our' or 'Ourselves' means Drop and Collect Ltd (Company No. 06593233) whose registered office is at CollectPlus, 2nd Floor Atlantic Pavilion, Albert Dock, Liverpool, L3 4AE, and includes the Company’s servants, agents, and any person or persons carrying goods under the contract with the Company.
      6. 'Company Website' means www.collectplus.co.uk.
      7. 'Compensation' means the £50 compensation cover provided by the Company to the Customer for lost or damaged Parcels and the Company’s liability to the Customer for lost or damaged parcels.
      8. 'Correctly Packaged' means a Parcel that is packaged in accordance with the Company’s specifications as set out on the Company’s Website.
      9. 'Consignee' means the person to whom the Label on the Parcel is addressed.
      10. 'Consignor' means the person who drops off the Parcel to the Authorised Location.
      11. 'Customer' or 'You' means the person who places an Order on the Company’s Website for the Services and 'Your' shall be construed accordingly;
      12. 'Customer Service Department' means our customer service department for which the contact details can be found on the Company’s Website.
      13. 'Delivery Service' means the collection by the Company of the Parcel from the Relevant Collection Point and the delivery of the Parcel to the Relevant Delivery Point.
      14. 'Economy Service' means the Company’s economy service as detailed on the Company’s Website and includes the Delivery Service, Track and Trace Service and Compensation.
      15. 'Label' means a label that the Customer has printed off from the Company’s Website, which includes details of the Consignee plus a barcode to identify the Parcel.
      16. 'Optional Services' means the Proof of Delivery Service and/or Additional Compensation.
      17. 'Order' means a Customer’s request for Services or a Customer’s request for Services and Optional Services;
      18. 'Parcel' means any Article or Articles that are Correctly Packaged and have a Label attached.
      19. 'Privacy Policy' means the Company’s Privacy Policy which can be found here.
      20. 'Prohibited Article' means those articles listed in Clauses 7(1), 7(2) and 7(3).
      21. 'Proof of Delivery Service' means an optional service whereby the Company will obtain a signature from the Consignee or a representative of the Consignee.
      22. 'Relevant Collection Point' means the Authorised Location where the Customer/Consignor drops off the Parcel;
      23. 'Relevant Delivery Point' means the address of the Consignee or the Authorised Location to which the Customer asks the Parcel to be sent.
      24. 'Services' means the Economy and Standard Services and where purchased by the Customer, the Optional Services.
      25. 'Standard Service' means the Company’s standard service as detailed on the Company’s Website and includes the Delivery Service, Track and Trace Service and Compensation.
      26. 'Track and Trace Service' means a facility which enables a Customer to track the location of a Parcel at any given time.
      27. 'Terms' means these Terms and Conditions.
      28. 'Valid UK Billing Address' means a valid UK billing address but for the avoidance of doubt excludes a PO Box address or addresses in the Channel Islands.
      29. 'Working Day' means any day which is not a Saturday or Sunday and which the banks are open for business.
      30. 'Working Hours' means 7 a.m. – 9 p.m. on a Working Day
      31. 'Customer Reward Scheme' means a scheme operated by the Company that provides Customers with incentives and discounts to the normal prices on the Company’s Website

    2. Our contract with you

      1. These are the Terms which together with the Privacy Policy are the basis on which We supply the Services to You.
      2. Please ensure that You read these Terms and the Privacy Policy carefully, and check that the details on the Order are complete and accurate, before You submit the Order.
      3. We intend to rely on the Terms, the Privacy Policy and the Order.
      4. In the event that You make a mistake in submitting information to Us, or You have any queries, concerns or complaints with regard to Our provision of the Services to You, then please contact our Customer Support Team at info@collectplus.yodel.co.uk or call 01923 601615.
      5. When You submit the Order to Us, We have not accepted Your Order for Services. Our acceptance of the Order will take place on Us providing you email confirmation of Your Order. We shall then become contractually bound to supply the Services to You and these Terms will become binding on both You and Us.
      6. If there is conflict between the Terms, the Privacy Policy and the Order, the Order will take priority, then the Terms and then the Privacy Policy.
      7. We shall assign a parcel reference number to Your Order which we shall inform You of when We confirm the Order. Please quote the parcel reference number in all subsequent correspondence with Us relating to the Order.

    3. Order Process

      1. You may place an Order for Services by:
        1. completing the requisite information on the Company's Website;
        2. submitting Your credit or debit card details or PayPal account details for payment of the Charges.
      2. We shall confirm Your Order by:
        1. sending You email confirmation of the Order together with a parcel reference number; and
        2. providing You with a confirmation screen on the Company's Website.
      3. You must complete the Order by:
        1. printing the Label which can be downloaded from the confirmation screen or from the confirmation email;
        2. ensuring that the Parcel is Correctly Packaged and addressed to a Valid UK Billing Address;
        3. ensuring that the parcel complies with the weight and dimensions specified on the Company's Website
        4. attaching the Label securely to the Parcel;
        5. dropping the Parcel at the Relevant Collection Point; and
        6. obtaining a receipt for the Parcel at the Relevant Collection Point.
      4. We are not able to supply You with the Services unless You have complied with the requirements of Clause 3 (3) above.
      5. You must complete Your Order within 28 days of receipt of email confirmation of the Order as Labels shall expire after that date.
      6. You may make a change to the Order within 28 days from receipt of email confirmation by contacting our Customer Services Department, provided that We have not supplied the Services to You. Where this means a change in the Charges, or there is an additional cost in changing the order, We will notify You of the amended price in writing.
      7. You can choose to cancel the Order within 28 Working Days from receipt of email confirmation provided that we have not supplied the Services to You.

    4. Supply of services

      1. We shall supply the Services to You using reasonable care and skill.
      2. We shall endeavour to meet the timeframes stipulated in an Order but any such timeframes shall only be estimates and time shall not be of the essence in the performance of Services.
      3. We may perform the Services ourselves or We may sub-contract part or all elements of the Services.
      4. We have absolute discretion as to the means, route and procedure to be followed in the handling, storage and transportation of the Parcels.
      5. We will provide “Standard” and “Economy” services which will offer the customer a choice of delivery speed as detailed on the Company’s Website.
      6. Where You purchase a Service and request that the Parcel be delivered to an Authorised Location, You must arrange for the Consignee to collect the Parcel within 10 days of You being notified of the Parcel being available for collection. If the Parcel is not collected within 10 days, We reserve the right to either return the Parcel to You at Your cost (such cost to discharged before delivery to You) or where we are unable to do so dispose of the Parcel within 2 months of the date of the Order.
      7. Where You purchase a Service and request that the Parcel be delivered to the Consignee, we shall make one attempt to deliver the Parcel to the Relevant Delivery Point. If We are not able to deliver the Parcel, You authorise Us to try and deliver the Parcel to an alternative address close to the Relevant Delivery Point or to leave the Parcel in a safe place and (if successful) We shall leave at the Relevant Delivery Point details of where We have delivered the Parcel. If We are unable to deliver, either to the Relevant Delivery Point, a nearby address, or to leave the parcel in a safe place We shall return the Parcel to Our premises and leave a request for the Consignee to contact us to make alternative delivery arrangements. If the Consignee does not contact us to arrange the alternative delivery within 7 days we will return the Parcel to You at Your cost (such cost to be discharged before delivery to You) or where we are unable to do so dispose of the Parcel within 2 months of the date of the Order.
      8. Where You purchase the Proof of Delivery Service, We shall make one attempt to deliver the Parcel to the Consignee. If We are not able to obtain a delivery receipt at the Relevant Delivery Point, You authorise Us to try to obtain a delivery receipt and deliver the Parcel to an alternative address close to the Relevant Delivery Point and (if successful) We shall leave at the Relevant Delivery Point details of the address to which We have delivered the Parcel. If We are unable to deliver, either to the Relevant Delivery Point or a nearby address, We shall return the Parcel to our premises and leave a request for the Consignee to contact us to make alternative delivery arrangements to the Relevant Delivery Point. If the Consignee does not contact us to arrange the alternative delivery within 7 days we will return the Parcel to You at Your cost (such cost to be discharged before delivery to You) where we are unable to do so dispose of the Parcel within 2 months of the date of the Order.
      9. You acknowledge that We provide a service for the transport of goods with a specified timeframe for delivery, therefore you do not have a right to cancel the Order under the Consumer Contracts (Information, Cancellation and Additional Payments) Regulations 2013 (Regulation 28(1)(h). This does not affect your rights under Clause 11.

    5. Charges

      1. You shall pay the Charges for the supply of related Services.
      2. The Charges shall vary dependant upon the size and weight of the Parcel You wish to be delivered and whether you request the Economy and/or Standard Services and any Optional Services in conjunction with the Services
      3. We reserve the right to charge a surcharge if the size and weight of the Parcel exceed the size and weight stipulated in Your Order and we reserve the right to retain the Parcel until such surcharge has been paid.
      4. We reserve the right to increase our Charges but such price changes shall not affect an Order which we have confirmed with You.
      5. We accept the following types of payment Mastercard, VISA, Maestro and PayPal.

    6. Parcel Criteria

      1. All Parcels must be Correctly Packaged and have a Label attached.
      2. Parcels must not weigh more than 10 kilograms nor exceed dimensions of 50 centimetres x 50 centimetres x 60 centimetres.
      3. We reserve the right to reject a Parcel at the Relevant Collection Point if the Parcel exceeds the weight or dimensions stated here or there is not a valid Label attached.

    7. Articles not carried

      1. We shall not be required or caused to carry or convey anything if such carriage or conveyance would be unlawful.
      2. We shall not carry gases, pyrotechnics, arms and ammunition or corrosive, toxic, flammable, explosive, oxidising or radioactive materials or any other noxious, dangerous or hazardous goods or goods likely to cause damage. Neither shall we carry human remains, including funerary items such as urns and ashes or animal remains including taxidermy or ashes.
      3. We shall not, without specific written agreement, carry works of art, artwork, musical instruments, ceramics, deeds, tender documents, documents of every kind including passports, stamps, securities, vouchers, money, prescribed drugs, precious metals, livestock, liquids, foodstuffs, perishable goods, glass, bullion, coins, precious stones, fossils, stoneware, resin items, amber, composites, valuable jewellery, valuable antiques or plants or plant seeds or derivatives
      4. Should You or the Consignor nevertheless (whether knowingly or unknowingly) drop off Prohibited Articles in a Parcel to the Relevant Collection Point or cause Us or Our contractors to handle Prohibited Articles otherwise than under special arrangements previously made in writing, We shall be under no liability whatsoever in connection with the Parcel however arising and You shall be liable for any and all loss or damage caused by, or in connection with the articles however arising and shall indemnify Us against all penalties, claims, damages, costs and expenses whatsoever arising in connection therewith and the articles may be destroyed or otherwise dealt with at Our sole discretion or by any other person in whose custody they may be at the relevant time.
      5. We reserve the right to reject a Parcel that contains a Prohibited Article.

    8. Our liability

      1. We do not exclude or restrict in any way Our liability for death or personal injury resulting from Our own negligence or the negligence of Our employees or agents acting in the course of their employment or agency or for fraud or fraudulent misrepresentation.
      2. Subject to clause 8(7) below, we shall be liable for any loss or damage to a Parcel up to the value of the Compensation or where the Customer has purchased Additional Compensation, up to the value of the Additional Compensation.
      3. We shall be liable for non-compliance with instructions if it is proved that the non-compliance was caused by Our negligence or the negligence of Our employees, agents or Sub-contractors and that the non-compliance has caused You loss.
      4. If We are liable under Clauses 8 (2) or 8(3), then We shall only be liable if You inform Us in writing of the loss or damage to the Parcel within 28 days of the loss or damage occurring.
      5. We shall not be liable for missing Parcels where:
        1. in accordance with Clause 4(6), We have delivered the Parcel to the Authorised Location; or
        2. in accordance with Clause 4(7), We have delivered the Parcel to the Relevant Delivery Point or have left the Parcel in a safe place or at alternative address close to the Relevant Delivery Point and have left details at the Relevant Delivery Point of where We have left the Parcel; or
        3. in accordance with Clause 4(8), We have obtained a delivery receipt at the Relevant Delivery Point or have obtained a delivery receipt from an alternative address close to the Relevant Delivery Point.
      6. We cannot under any circumstances whatsoever, accept any responsibility for any delay to the delivery of Parcels to the Relevant Delivery Point.
      7. We shall not be liable for loss or damage to a Parcel, if You have not Correctly Packaged the Parcel, attached a Label to it or sent it to a Valid UK Billing Address. Where You have not correctly Packaged the Parcel, attached a Label to it or sent it to a valid UK Billing Address any Compensation or Additional Compensation shall not be valid where a Parcel is lost or damaged.
      8. It shall be Your responsibility to satisfy Yourself that any Parcel that You wish to have carried by Us, shall meet the criteria stated in Clause 6. We shall accept no liability whatsoever for any loss or damage to a Parcel which does not comply with such criteria.
      9. We shall not be liable whether in contract, tort, under statute or otherwise (including in each case negligence) for any of the following type of losses or damages arising under or in relation to the Services whether or not it was advised in advance of the possibility of such loss or damage:
        1. special, indirect or consequential loss or damage whatsoever; or
        2. any loss of profits, business contracts, anticipated savings, goodwill or revenue (whether direct or indirect).
      10. Notwithstanding Clause 8 (1) for which our liability is unlimited, Our entire liability whether arising from Our breach of contract, negligence, or breach of statutory duty in connection with Our supply of Services to You shall be limited to the value of the Compensation or where you have purchased Additional Compensation as an Optional Service, the value of the Additional Compensation that you have purchased.

    9. Customer's Obligations

      1. You warrant that You are either the owner of the Articles or the authorised agent of the owners of the Articles within the Parcel.
      2. You warrant that You are authorised to accept and are accepting these conditions not only for Yourself but also as agents for and on behalf of all other persons who are or may thereafter become interested in the Articles within the Parcel.
      3. We reserve the right to refuse any Parcels which are You do not own or You are not authorised to send on behalf of the owner.

    10. Events outside our control

      1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of Our obligations under these Terms that is caused by an Event Outside Our Control.
      2. An Event Outside Our Control means any act or event beyond Our reasonable control including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks which prevents Us from supplying the Services to You.
      3. If an Event Outside Our Control takes place:
        1. We will contact you as soon as reasonably possible to notify you; and
        2. Our obligations under these Terms will be suspended and the time for performance of Our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects Our performance of Services to you, We will restart the Services as soon as reasonably possible after the Event Outside Our Control is over.
      4. You may cancel the Order if an Event Outside Our Control takes place and you no longer wish Us to provide the Services.
      5. We will only cancel the Order if the Event Outside Our Control continues for longer than 4 weeks.
      6. Where You cancel the Order in accordance with Clause 10 (4) and We have started to supply the Services to You, then We shall arrange as soon as is reasonably practical to return the Parcel to You at Your cost (such cost to be discharged before Delivery to You).
      7. Where We cancel the Order in accordance with Clause 10 (5) and We have started to Supply the Services to You, We shall arrange to as soon as is reasonably practical to return the Parcel to You at Our cost.

    11. Refunds

      1. We shall only offer You a refund of the Charges if:
        1. You cancel the Order within 28 Working Days of receipt of email confirmation of the Order and we have not yet supplied the Services (Clause 3(7)); or
        2. You cancel the Order if there is an Event Outside Our Control (Clause 10 (4)); or
        3. We cancel the Order if there is an Event Outside Our Control (Clause 10 (5)).
      2. We shall not offer You a refund of the Charges where:
        1. We are not able to supply the Services to You because You do not complete the Order (Clause 3 (4)); or
        2. You do not complete the Order within 28 days from receipt of email confirmation of the Order (Clause 3 (5)); or
        3. We reject a Parcel because it does not comply with size and weight criteria specified at Clause 6 or does not have a Label attached (Clause 6 (4)); or
        4. We reject a Parcel because it contains a Prohibited Article (Clause 7 (5)); or
        5. We reject the Parcel because You are not the Owner of the Parcel or are not authorised by the owner of the Parcel to send it (Clause 9 (3)).

    12. Variation

      1. No variation, extension or cancellation of these terms shall be binding upon the Company unless and until it is confirmed in writing under the hand of a Director of the Company and, for the avoidance of doubt, it is declared that no person other than such Director has authority to negotiate or enter into any commitment on behalf of the Company the effect of which would or might (but for this present clause) involve the Company in any legal liability whatsoever.
      2. We may amend or repeal these Terms at any time by giving You 10 days written notification, such notification to be posted on the Company’s Website.

    13. Applicable law

      1. These Terms shall be construed in accordance with the laws of England and the Courts of England shall have exclusive jurisdiction in relation to any matters arising out of a contract incorporating these Terms.

    14. Third parties

      1. A person who is not a party to these terms shall have no right to enforce any of these terms under the Contracts (Rights of Third Parties) Act 1999.

    15. Promotional codes and discounts

      1. All promotional codes, discounts and Customer Reward Scheme benefits are only available for use with orders placed on the Company’s Website.
      2. Promotional codes cannot be used in conjunction with any other offer.
      3. Promotional codes may not be used on any existing orders.
      4. A Promotional code may only be used once per customer.
      5. If You request a refund on an order booked using a promotional code, We shall only refund the price paid (using the payment method You used for the original order) and not Our current selling price.
      6. Promotional codes are subject to availability and may be changed or withdrawn without notice by Us. There is no cash alternative and the promotion is limited to one order per customer.
      7. Promotional codes apply to purchases of store-to-door and store-to-store parcel deliveries only. It does not apply to additional compensation cover or returns parcel deliveries or labels purchased from third-parties.
      8. Refer a friend discounts are only available to new users of the Company’s Website who are referred by a registered user of the Company’s Website. Rewards will only be given if the new, referred user uses the referral code provided as a link in the email issued by Us to place their first order.
      9. We may at our sole discretion offer a Customer Reward Scheme. Such a scheme will not require You to enter into any additional contractual arrangements with the Company and will provide discounts or rewards as detailed on the Company’s Website.
      10. Discounts given through the Customer Reward Scheme will only be available for services purchased on the Company’s Website, will be applied to the price of the services including VAT and cannot be used in conjunction with any other offer.
      11. Discounts given through the Customer Reward Scheme will not apply to Optional Services.
      12. Discounts available through the Customer Reward Scheme that are based on volume shall not include any orders which are subject to a refund.
      13. We will monitor the use of the Customer Reward Scheme and reserve the right to suspend a Customer from the Customer Reward Scheme where We believe that You have gained a discount to which You were not entitled
      14. Parcels will become eligible for the Customer Reward Scheme at the point that the order is confirmed by the Company.

    16. Maintenance of records

      1. A copy of your contract will be filed by us for a period of 6 years from the date on which your Account was opened and will be accessible on written request.

    17. Waiver

      1. We do not give up our rights by delaying or failing to exercise them at anytime.

    18. Severance

      1. If any of these terms and conditions or any term of the contract is found by a court to be illegal or not enforceable, all other terms will still be in effect.

    19. CollectPlus Mobile Applications Terms & Conditions

      1. These are the terms relating to the use of our mobile applications (“CollectPlusApps”) for both iOS and Android devices.
      2. Our iOS App can be downloaded from the App Store, which is operated and owned by Apple Inc.
      3. Our Android App can be downloaded from Google Play, which is owned and operated by Google Inc.
      4. Apple and Google have no obligation to provide any support or maintenance services in relation to the CollectPlus App.
      5. If you have accessed or are using this CollectPlus App, it means you agree to be bound by all of the terms below.
      6. The CollectPlus App has been designed to work on popular devices and requires internet access.
      7. The latest version of operating software is recommended and certain functions or features may be affected if you run the CollectPlus App on lower versions.
      8. Additionally, the CollectPlus App may require periodic updates.
      9. We cannot guarantee the continuous, uninterrupted or error-free operability of the CollectPlus App.
      10. There may be times when all of, or certain features, parts or content of, the CollectPlus App, becomes unavailable (whether on a scheduled or unscheduled basis) or are modified, suspended or withdrawn by us, in our sole discretion, without notice to you.
      11. You agree that we will not be liable to you, or to any third party, for any unavailability, modification, suspension or withdrawal of the CollectPlus App.
      12. Our servers will periodically check the status of your parcel deliveries for updates and, if available, a notification will be sent to your phone.
      13. You can turn off these notifications at any time by changing the CollectPlus App’s settings on your device.
      14. We reserve the right to modify these terms at any time. For instance, we may need to change these terms if we add a new feature, or for some other reason.
      15. Whenever we make changes to these terms, the changes are effective immediately after we post such revised terms or upon your acceptance if we provide a mechanism for your immediate acceptance of the revised terms (such as a click-through confirmation or acceptance button). It is your responsibility to check the CollectPlus App for changes to these terms.
      16. If you continue to use the CollectPlus App after the revised terms become effective, then you have accepted the changes to these terms.
      17. The CollectPlus App provides you with information about parcels that CollectPlus is delivering to you.
      18. You agree that you will not:
        1. Impersonate any person or entity or otherwise input data which is not your own
        2. Use the CollectPlus App on a device which is not owned or controlled by you
        3. Use the CollectPlus App in any manner that could interfere with, disrupt, negatively affect or inhibit other CollectPlus App users, CollectPlus’ services or third parties
        4. Collect any personal information about other users, or intimidate, threaten, stalk or otherwise harass other users of the CollectPlus App
        5. Attempt to violate, circumvent or reverse-engineer any security measure or other feature designed to protect the CollectPlus’ services, users of the Service, or third parties
      19. You agree that the CollectPlus App, including graphics, user interface, content, and the code, contain proprietary information and material that is owned by CollectPlus, and is protected by applicable intellectual property and other laws, including but not limited to copyright.
      20. You agree that you will not use such proprietary information in any way except for use of the CollectPlus App.
      21. CollectPlus’ trademarks, graphics, and logos within the CollectPlus App are registered trademarks owned by CollectPlus.
      22. Other trademarks, service marks, graphics, and logos used in connection with the CollectPlus App may be the trademarks of their respective owners. You are granted no right or license with respect to any of the aforesaid trademarks and any use of such trademarks.
      23. To use this CollectPlus App for the first time, you will be asked to enter your e-mail address for verification purposes.
      24. When you use the CollectPlus App it will return a unique identifier to your device that will be used each time you open the CollectPlus App.
      25. By using the CollectPlus App you agree that CollectPlus can collect and use technical data and related information related to your device and operating system. This data is not personally identifiable to you.
      26. This data can show us for example, which devices are using the CollectPlus App and which parts of our CollectPlus App you use most and least. This data will be used to improve our CollectPlus App, our support services or to provide new services or technologies to you.
      27. CollectPlus takes no responsibility and assumes no liability for any information on the CollectPlus App and, under no circumstances will CollectPlus be responsible for any loss or damage resulting from anyone’s reliance on information.
      28. The security of this data, held on the phone, is your responsibility.
      29. We may use your personal information to:
        1. transfer your personal information to other members of our group of companies.
        2. to provide and/or enhance the services we offer to you.
        3. pass your information to our third party subcontractors to enable them to provide certain services to us in relation to the services that we provide to you.
        4. share your information with third parties when we believe it is necessary to comply with the law or protect rights, property, or safety. This includes exchanging information with third parties to protect against fraud and reduce payment risks.
        5. transfer your information if we reorganise our business and/or sell part of our business (as it may be one of the business assets that we transfer).
        6. We will only deal with third parties that we trust to act in our and your best interests and who treat your information with the same stringent controls that we apply ourselves.
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