{"activerecord.attributes.return.state.delivered":"Returned","activerecord.models.transaction.reason_code.a104":"Please try again with a different card","activerecord.models.transaction.reason_code.c104":"We were unable to complete the transaction, no payment has been taken, please try again","activerecord.models.transaction.reason_code.d100":"Unfortunately the payment has been refused, Please speak to your card provider","activerecord.models.transaction.reason_code.s100":"Your payment has been processed and your label will be displayed on the next screen","activerecord.models.transaction.reason_code.t100":"Please try again, we were unable to complete the payment process and no payment has been taken at this time","activerecord.models.transaction.reason_code.u103":"Please contact Paypal as we are unable to progress your payment transaction at this time","activerecord.models.transaction.reason_code.unknown":"The order can't be completed as we couldn't process the payment","activerecord.models.transaction.reason_code.v144":"Please check the expiry date and correct and try again","activerecord.models.transaction.reason_code.v306":"Please add or confirm your CV number again","activerecord.models.transaction.reason_code.x210":"Sorry, PayPal is currently unavailable. Please try again later","activerecord.models.transaction.reason_code.x211":"Sorry, there seems to be a problem with PayPal. Please try again later","addressable.enter_manually":"Enter address manually","addressable.error_messages.not_found":"Sorry we cannot find an address for this postcode, please check the postcode as an incorrect postcode will delay delivery of your parcel.","addressable.error_messages.not_serviceable":"Collect+ delivered by Yodel is not available at this location, please see where we can deliver parcels to","addressable.error_messages.selecting_required":"Selecting address is required","addressable.not_listed":"Address not listed?","amazon_parcels.text":"Amazon parcels","api.auth_failure_message":"The credential supplied are not authorised to access this API. Please contact Collect+ delivered by Yodel to obtain valid credentials: webmaster@collectplus.yodel.co.uk","authlogic.error_messages.login_not_found":"Sorry we can't find this email address. Please check it's correct or create an account","authlogic.error_messages.no_authentication_details":"Please enter your email address and password to sign in","authlogic.error_messages.password_blank":"Please enter your password","authlogic.error_messages.password_invalid":"Sorry, this password is incorrect. Please try again","back_to_homepage.text":"Back to home","barcode_dashboard.title":"Scanned Parcels","barcode_history.text":"Scanned parcels","barcode_input_modal.title":"Type your barcode number below","barcode_no_connection.message":"Cannot connect to the Collect+ delivered by Yodel service. Your parcel has been saved in \"History\".","barcode_no_connection.title":"Connection error","barcode_result.invalid_error":"Invalid barcode.","barcode_result.not_found_error":"Parcel not found","barcode_result.title":"Your parcel has been scanned successfully","barcode_result.title_with_addressee_html":"Successfully scanned your
parcel to ","barcode_result.to_store_status":"Parcel to be taken to Yodel serviced Collect+ point","barcode_scan.add_to_account.text":"Add to my account","barcode_scan.body_text":"Scan the barcode on your label to add it to your Account and make tracking your parcel easy","barcode_scan.connector.text":"OR","barcode_scan.history.text":"History","barcode_scan.start.text":"Scan a label","barcode_scan.title_text":"Scan your parcel","barcode_scan.type.text":"Type number","barcode_scanner.native_view.bottom_text":"Fit the barcode on the label to the screen","barcode_scanner.native_view.top_text":"Hold your phone horizontally","camera.permission.error":"Please allow this application to use the camera","cancel_button.text":"Cancel","cancel_button.type.text":"Cancel","cancellation.error_message.payment_too_old":"This payment was made more than one month ago and cannot be refunded.","cancellation.error_messages.already_refunded":"This parcel has already been refunded; please check to make sure that the reference code is correct.","cancellation.error_messages.cannot_be_refunded_online":"This parcel cannot be refunded online, please contact us.","cancellation.error_messages.dropped_off_in_store":"This reference code refers to a parcel that has been dropped off in store and we cannot issue a refund.","cancellation.error_messages.label_not_bought_from_us":"This reference code does not match any parcel label bought from us; please check to make sure that the code is correct.","cancellation.error_messages.retailer_returns_parcel":"This reference code refers to a retailer returns parcel which cannot be refunded online; please contact us.","carousel.view.0":"
Send Parcels across the UK
Send up to 10kg from any of our thousands of local stores
Prices for sending parcels through our network start from as little as £3.99 inc VAT
With Collect+ delivered by Yodel you can shop online and then collect or return items at your convenience from our network of over thousands of stores across the UK. \n
Use our App to find your local Yodel serviced Collect+ point, scan parcels into your account, track their progress and leave reviews on TrustPilot.
We welcome your feedback.
Leave a review on TrustPilot
to help us spread the word
Find out more about our services at Collect+ delivered by Yodel, find help and advice or contact our helpful customer services team.
Use your phone's camera to scan the barcode on your Collect+ delivered by Yodel label and we'll add it to your account. You can then track your parcel's progress without needing to enter a code
We have over thousands of conveniently located stores nationwide
To find your nearest Yodel serviced Collect+ point
We have over thousands of conveniently located stores nationwide
To find your nearest Yodel serviced Collect+ point
Customer reviews ()
We welcome your feedback.
Leave a review on TrustPilot
to help us spread the word
Easy returns to over 300 retailers
Try it, keep it, or Collect+ delivered by Yodel it
Drop off your returns to over thousands of locations open early until late 7 days a week
With over thousands of stores, Collect+ delivered by Yodel makes parcels easy. Use this app to keep track of all your parcels in one place, and find your nearest Yodel serviced Collect+ point
Use this app to keep track of all your parcels in one place, manage your returns and find your nearest Yodel serviced Collect+ point
We welcome your feedback.
Leave a review on TrustPilot
to help us spread the word
This search | Finds these things |
---|---|
recipient_name:Victoria | Finds parcels sent to Victoria; doesn't find parcels sent to street address Victoria Road |
street:Victoria | Finds parcels sent to street address Victoria Road |
city:Sheffield | Finds parcels sent to Sheffield |
postcode:WD171HP | Finds parcels sent to the specified postcode (note the lack of space) |
store_name:Costcutter | Finds store delivery parcels sent to the specified store |
weight:jiffy | Finds light parcels (other options are standard and heavy) |
service:standard | Finds standard service parcels (the other option is economy) |
cover:150 | Finds parcels with £150 cover |
state:cancelled | Finds cancelled parcels |
tracking:A10B123456 | Finds parcels/returns with the specified tracking code |
retailer:Amazon | Finds returns for the specified retailer |
retailer_reference:123456 | Finds returns with the specified retailer reference |
Our customer services team is here to help you with your queries
\r\nOpening Hours
\r\n\r\nMon - Fri: 08:00 - 19:00
\r\nSat: 08:00 - 17:00
\r\nSun: Closed
\r\n\r\n\r\n\r\n
\r\nIf you have a query relating to a parcel being sent through Yodel Direct, please click here","contact_us.opening_hours_html":"
Our customer services team is here to help you with your queries.
\r\n\r\n\r\nOpening Hours
\r\n\r\n\r\nMon - Fri: 08:00 - 19:00
\r\nSat: 08:00 - 17:00
\r\nSun: Closed
\r\n\r\nIf you have a query relating to a parcel being sent through Yodel Direct, please click here\r\n\r\n\r\n
\nYou can also phone us on %{collectplus_phone_number}
\nor 0845 270 9888\n
Calls to our 0845 number cost 1p per minute from a landline and between 20p – 40p per minute from mobiles, calls to our 01923 number will be charged at your standard rate.
","contact_us.title":"Contact us","default_push.title":"CollectPlus","desktop.no_orders.get_started_button.text":"Get started","desktop.no_orders.text":"You have not yet sent any parcels with us to send your first parcel click the button below","directions.no_stores_mobile":"There are no stores available at this location","directions.show_all":"Show all","directions.show_open":"Show open","directions_no.stores.mobile":"There are no stores available at this location","draft_parcels.text":"Awaiting payment","ebay_parcels.text":"eBay parcels","feedback.intro.text":"To help us improve, we would value your feedback about our app.","feedback.send.error":"Feedback sending failure","feedback.send_feedback.text":"Send feedback","feedback.submitted.body":"Thank you for sending us your feedback.","feedback.submitted.title":"Thank you!","feedback.title":"Provide feedback","feedback.validation.incorrect_email":"Please enter a valid email address","feedback.validation.missing_email":"Your email is required.","feedback.validation.missing_name":"Your name is required.","forgot_password.unknown_error":"An unknown error occured","forgotten_password.email.label":"Email","forgotten_password.reset_label":"Reset","forgotten_password.step_one.description":"Just enter your email address and we’ll send you a link to create a new one.","forgotten_password.text":"Check your email, for password reset email, then come back.","forgotten_password.title":"Forgotten your password?","home.promo_banner_html":"\r\nWe have now cancelled your parcel booking and refunded you using the payment details used at the point of purchase.
We have sent an email confirming your refund to the email address you have provided.
","orders.promotion.cover_all":"The promo code has been applied to your order","orders.promotion.limited_use":"The promo code you have applied is only valid for ","orders.promotion.not_used_up_part_one":"The promo code you have applied is valid for ","orders.promotion.not_used_up_part_two":" why not send another?","orders.promotion.unlimited_use":"The promo has been applied but you can still add more parcels.","parcel_details.approximate_value_text":"What is the approximate value of your item?","parcel_details.cover_value_warning_message_text":"Please note: We will only cover contents up to the amount of £300.","parcel_details.cover_value_warning_text":"You can only claim up to the amount stated in your cover. For additional cover, please choose one of the options above. The maximum amount of cover is £300 irrespective of the value of goods\n","parcel_details.cover_value_warning_title_text":"Your item value is higher than your selected cover","parcel_details.current_parcel_state_text":"Parcel to be taken to Yodel serviced Collect+ point","parcel_details.print_in_store_html":"No printer? No problem. You can have your label printed in the store where you drop off your parcel. Learn more about using our Print in Store service here. Select this option to add the service to your order.","parcel_details.print_in_store_label_text":"Print label in store - just","parcel_details.print_in_store_title_text":"Want to print your label in store?","parcel_tracker.error_messages.wrong_format":"The parcel reference code must be 7 characters long or 13-19 character barcode number.","print_label_modal.message_returns":"Please be aware this label has already been used and cannot be reused to Return a parcel. Are you sure you want to reprint it?","print_label_modal.message_send":"Please be aware this label has already been used and cannot be reused to Send a parcel. Are you sure you want to reprint it?","print_label_modal.title":"Warning","privacy_policy.body_html":"The website www.collectplus.yodel.co.uk is operated by Drop & Collect Limited trading as Collect+('we' or 'us') under company number 06593233 with our registered office at Atlantic Pavilion, Albert Dock, Liverpool, L3 4AE.
We are a 'controller' for the purposes of the EU General Data Protection Regulation 2016/679 and the Data Protection Act 2018 (the Act and GDPR together the 'Data Protection Legislation'). This means that we are responsible for, and control the processing of, your personal information. We are registered with the Information Commissioner's Office, or ICO, under registration number Z2841267.
We obtain your personal information when you use our website, ask us to provide you with delivery services (for example, using our 'Return' and 'Send' services), and when our retail Clients ask us to deliver items to you that you have ordered (for example, our 'Click & Collect' service).
We ask that you read this privacy notice carefully as it contains important information on the personal information we collect about you, how we use it, and the situations in which we may share your information with other organisations.
If you have any questions about how we use your personal information, please contact data.protection@yodel.co.uk or you can write to us at the Data Protection Team, Atlantic Pavilion, Albert Dock, Liverpool, L3 4AE.
In addition to the right to be informed about how we use your personal information (as set out in this privacy notice), you have various other rights in respect of the personal information we hold about you – these are set out in more detail below. If you wish to exercise any of these rights, please contact data.protection@yodel.co.uk.
Access to your personal information:You can contact us to request the information we hold about you, as well as supplementary information such as why we have that information, who has access to the information and where we got the information.
Withdrawing consent:If you have given us your consent to use your personal information, you can withdraw your consent at any time. In particular, if you have given us consent to send you marketing emails, you can withdraw your consent by clicking the 'unsubscribe' link in any marketing email which you receive or by emailing us at data.protection@yodel.co.uk. This will not affect the lawfulness of our use of your information before you withdrew your consent.
Correction of your personal information:If the information we hold about you is out of date, incomplete or incorrect, you can ask us to update it. You can also update your information at any time by logging into your user account on the website.
Erasure of your personal information:You can request that we erase the information we hold. When we receive your request, we will confirm whether the information has been deleted or tell you the reason why it cannot be deleted. For example, we may need to continue to hold your information if we need it for legal reasons or in connection with legal claims.
Objection to processing your personal information:You have the right to request that we stop processing your information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. Upon receiving the request, we will contact you to tell you if we are able to comply or if we have legitimate grounds to continue – for example, we may need to continue to hold your information for regulatory or legal reasons.
Restriction:You can ask us to temporarily limit the use of your personal information, for example where you have questioned the accuracy of your information or how it is being used, but you do not want us to delete it.
Objection to direct marketing:You have the right to request that we stop contacting you with information about our products and services (please see Marketing below for further information).
Portable data:You can ask us to provide you or a third party with some of the personal information that we hold about you in a structured, commonly used, electronic form, so it can be easily transferred. Once we have received your request, we will comply where it is feasible to do so.
Please note, some of these rights only apply in certain circumstances and we may not be able to fulfil every request. If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.
You can make a complaint to us by contacting us via data.protection@yodel.co.uk or to the data protection supervisory authority – in the UK, this is the ICO, at https://ico.org.uk/.
We also anonymise, collect, use and share aggregated data for statistical and research purposes where it does not identify you.
We will link your information with information from third parties such as social media networks, in order to understand your needs and provide you with a better service. Where you sign in to your Collect+ account using your social media account (for example, your Facebook or Google account), we can use this to create a profile on you, your preferences, likes and dislikes in order to provide a personalised service, and content and offers that match your profile or which we believe may be of interest to you.
We also use Facebook tools including Facebook Custom Audience to provide advertising to you, if you are a Facebook user.
To opt out of this use of your personal information please follow instructions on your Facebook account.
We would like to provide you with information about goods and services which may be of interest to you and may contact you about these by email.
We will only send you marketing, if you have consented to us contacting you in this way. You can ask us to stop sending you marketing emails at any time by checking certain boxes on the forms we use to collect your personal information, clicking on the 'unsubscribe' link in any of our marketing communications or contacting us at data.protection@yodel.co.uk.
We may pass your information to the following third parties for limited purposes:
Occasionally, we may need to disclose your personal information to third parties where necessary for the legitimate interests of business or in order to comply with legal obligations, for example:
We may need to transfer your personal information to countries which are located outside the EU for the purpose of improving our service.
We will take all steps reasonably necessary to ensure that your personal information is handled securely and in accordance with this privacy notice and the Data Protection Legislation. These include ensuring, where the country does not provide an adequate level of protection, that our overseas suppliers enter into a European Commission approved contract. Some US providers may also be certified under the EU-US Privacy Shield which confirms they have appropriate measures in place to ensure the protection of your personal information.
If you would like further information, please contact data.protection@yodel.co.uk.
The website uses cookies to distinguish you from other users of the website. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer, if you agree. Cookies contain information that is transferred to your computer's hard drive. This helps us to provide you with a good experience when you browse the website and also allows us to improve the website.
When you first visit our website, a notice appears to alert you to the use of cookies and requests your consent.
We use cookies in the following way:
You can disable cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you disable all cookies (including essential cookies) you may not be able to access all or part of the website. For more information please visit www.allaboutcookies.org and www.youronlinechoices.com/uk/.
The website may, from time to time, contain links to external sites. We are not responsible for the privacy policies or the content of such sites.
This privacy notice will be reviewed periodically, and we will update it if we make any material changes to the manner in which we process and use your personal information, and if so we will contact you to let you know about the change.
You should have received a CollectPlus returns label with your {{ returns.retailer.name }} order, but don't worry if you haven't, you can create one here.
If you did receive your returns label, please attach the returns label to your parcel ensuring and delivery labels are covered or removed.
Please remember that Collect+ delivered by Yodel can only accept parcels under 10kg in weight and with maximum dimensions of 60x50x50cm.
\n","retailer.landing_page.how_it_works_step_one_html":"Stick the CollectPlusDrop off your returns to one of our thousands of locations\n
\n open early until late 7 days a week.\n
\n How it works\n
","retailer.landing_page.introduction_title":"Try it, keep it, or CollectPlus it.","retailer.landing_page.quick_brands_title":"Or choose to return to our most popular brands","retailer.landing_page.search.empty_dropdown":"Enter your search in the box above","retailer.landing_page.search_form_title":"Which retailer would you like to return to?","retailer.landing_page.title":"Easy returns to over 300 retailers","retailer.landing_page.why_use_for_returns_point_four":"Collect+ delivered by Yodel is highly rated from customer reviews on Trustpilot","retailer.landing_page.why_use_for_returns_point_one":"We have thousands of stores nationwide where you can drop off your returns. Most are open early 'til late 7 days a week","retailer.landing_page.why_use_for_returns_point_three":"Track your parcel back to the retailer with a unique code","retailer.landing_page.why_use_for_returns_point_two":"Most returns are free check with your retailer for details","retailer.landing_page.why_use_for_returns_title":"Why use Collect+ delivered by Yodel for returns?","retry_button.text":"Try again","returned_orders.text":"Returned","returns.attach_label.attach_label_text":"Simply attach your label securely to your parcel and drop it off at any shop offering Collect+ delivered by Yodel services.","returns.attach_label.cannot_find_label_text":"Can't find the returns label?","returns.attach_label.coverage_text":"This includes online tracking and up to £{{coverage}} compensation cover","returns.attach_label.create_cs_label_instruction_text":"Complete the fields below and we will send a link to download a label to the customer.","returns.attach_label.create_label_instruction_text":"Complete the fields below and we will send you a link to download a label. Simply print it out and attach to your item.","returns.attach_label.create_new_label_text":"Create a new label","returns.attach_label.create_new_label_title_text":"Create new label","returns.attach_label.cs_label_generated":"We have also emailed {{customer}} a link to the label.","returns.attach_label.customer_email_html":"Customer's email address (We'll send a link to the label to this email address)","returns.attach_label.edit_text":"Edit","returns.attach_label.find_store_near_you_text":"Click here to find a store near you.","returns.attach_label.print_label_text":"Print label","returns.attach_label.remove_used_labels_text":"When sending a return parcel please ensure that any previous labels used are removed or completely covered with the new returns label.","returns.attach_label.review_and_confirm_title_text":"Review & confirm","returns.attach_label.scan_your_parcel_text":"The shopkeeper will scan your parcel and you will be given a receipt as proof of postage. Please allow 5 working days before contacting us regarding your delivery.","returns.attach_label.section_title_text":"Attach the label","returns.attach_label.step_1_text":"Step 1","returns.attach_label.step_2_text":"Step 2","returns.attach_label.thanks_choosing_cplus_title_text":"Thank you for choosing Collect+ delivered by Yodel","returns.attach_label.thanks_choosing_yodel_title_text":"Thank you for choosing Yodel","returns.attach_label.title_text":"Return your item to {{name}} for {{price}}","returns.attach_label.title_text_yodel":"Return for {{price}} with Yodel","returns.attach_label.total_price_text":"TOTAL PRICE","returns.attach_label.weight_and_dimension_warning_text":"Please remember that Collect+ delivered by Yodel can only accept parcels under 10kg in weight and with maximum dimensions of {{max_dimensions}}","returns.attach_label.your_cs_email_html":"Your email address","returns.attach_label.your_email_html":"Your email address (We'll send you a link to your label)","returns.attach_label.your_email_text":"Your email:","returns.confirm_mobile.address.title":"Your parcel will be returned to:","returns.confirm_mobile.label_button":"Print Label","returns.confirm_mobile.step_one":"Carefully attach the Collect+ delivered by Yodel returns label covering any existing barcodes or labels","returns.confirm_mobile.step_three":"Keep your receipt as proof of postage and track your return via My Parcels","returns.confirm_mobile.step_two":"Drop your parcel off at one of our thousands of Collect+ stores","returns.confirm_mobile.store_button":"Find a store near you","returns.confirm_mobile.subtitle":"What to do next?","returns.confirm_mobile.title":"Thank you for choosing Collect+ delivered by Yodel","returns.donext_mobile.step_one":"Carefully attach the Collect+ delivered by Yodel returns label covering any existing barcodes or labels","returns.donext_mobile.step_three":"Drop off the returns parcel at your nearest Yodel serviced Collect+ point","returns.donext_mobile.step_two":"Scan the barcode using this app","returns.donext_mobile.storebutton":"Find a store near you","returns.donext_mobile.title":"What to do next?","returns.drop_at_shop.drop_off_any_shop_text":"You can drop off at ANY of our thousands of local stores, open early til' late, 7 days a week.","returns.drop_at_shop.scan_your_parcel_text":"The shopkeeper will scan your parcel and give you a receipt with a unique reference code. This code can be used to track your parcel's progress on our website; it will also work on our mobile app. Search \"Collectplus\" in the app store or google play.","returns.drop_at_shop.section_title_text":"Drop the parcel at a shop","returns.drop_at_shop.section_title_text_yodel":"Drop the parcel at a Yodel Store","returns.error_messages.cannot_blank_text":"Can't be blank","returns.error_messages.cannot_longer_than_text":"Can't be longer than {{max_length}} characters","returns.error_messages.cannot_shorter_than_text":"Can't be shorter than {{min_length}} characters","returns.error_messages.enter_valid_email_text":"Please enter a valid email address","returns.error_messages.select_reason_text":"Please select a reason","returns.form_mobile.accept_terms":"I accept Collect+ delivered by Yodel","returns.form_mobile.bottom":" ","returns.form_mobile.button":"Email me my new label","returns.form_mobile.email":"Your email address (We'll send you a link to your label)","returns.form_mobile.email_error":"Your email is required.","returns.form_mobile.incorrect.email_error":"Please enter a valid email address.","returns.form_mobile.instructions":"Complete the fields below and we will send you a link to download a label. Simply print it out and attach to your item.","returns.form_mobile.price":"It's easy to return items to {{name}} ","returns.form_mobile.retailer.number_error":"Please enter a valid number.","returns.form_mobile.return.number_error":"Please enter a valid number.","returns.form_mobile.terms_error":"You have to accept terms and conditions.","returns.form_mobile.title":"Create a label","returns.get_started.text":"You have not tried our returns service yet, if you have an item you need to return","returns.get_started_link.text":"Get started now","returns.index_mobile.bottom":"","returns.index_mobile.step_four":"Keep your receipt as proof of postage and track your return via My Parcels","returns.index_mobile.step_one":"Select the retailer you want to return to using the search bar above","returns.index_mobile.step_three":"Drop your parcel off at one of our thousands of Collect+ stores","returns.index_mobile.step_two":"Carefully attach the Collect+ delivered by Yodel returns label covering any existing barcodes or labels","returns.index_mobile.title":"How it works","returns.payment_mobile.button":"Confirm & Pay","returns.payment_mobile.email":"Your email: {{ email }}","returns.payment_mobile.price":"TOTAL PRICE {{ price }}","returns.payment_mobile.title":"Payment confirmation","returns.reason_codes.return_reason_text":"Return Reason","returns.retailer_mobile.no":"No, I want to create one","returns.retailer_mobile.price":"It's easy to return items to {{name}}","returns.retailer_mobile.question":"Can you find a Collect+ delivered by Yodel returns label in your {{name}} order?","returns.retailer_mobile.separator":"Or","returns.retailer_mobile.yes":"Yes, I have it","returns.retailer_reference_label_text":"Order number","returns.return_reference_label_text":"Return Reference","returns.right_column.click_and_collect.find_out_more_text":"Find out more","returns.right_column.click_and_collect.shop_here_now_text":"Shop here now","returns.right_column.click_and_collect.title_html":"Click & Collect with {{name}}","returns.right_column.why_use_collectplus_html":"Simply make a note of the tracking number, then fill in our simple form to claim your refund within 28 days of purchase.
\n","send.confirmation.cancel_booking_title":"No longer need one of your labels? No problem.","send.confirmation.home_printed.title":"For home printed labels","send.confirmation.home_printed_text":"Simply attach the label securely to your parcel and drop it off at any store offering Collect+ delivered by Yodel services.","send.confirmation.next_step.title":"Next Step: take your parcel to a nearby store","send.confirmation.ready_to_print":"Your labels have been created","send.confirmation.send_another_parcel.body.html":"send another parcel","send.confirmation.send_another_parcel.title":"Have more parcels to send? No problem","send.confirmation.sent_via_email_text":"These labels have also been sent with your confirmation email.","send.confirmation.store_printed.body.html":"Make parcels even easier
For your security, we've sent you an email with a link to check it's really you
Please check your email and click the link to get started
","soft_registration.confirm_password_text":"Confirm your password","soft_registration.create_password_text":"Create a password","soft_registration.email_address_text":"Email Address","soft_registration.email_sent_again_text":"We've sent the email again","soft_registration.error_messages.cannot_send_email_text":"Sorry, we cannot send you the email","soft_registration.error_messages.not_match_text":"The two passwords do not match","soft_registration.error_messages.password_lenght_text":"Sorry, passwords must be at least 4 characters long","soft_registration.error_messages.password_length_text_yodel":"Sorry, passwords must be at least 8 characters long, contain at least one uppercase letter and a number.","soft_registration.marketing_opt_in_html":"Tick here if you'd like to take advantage of our regular promotions and discounts via emailPlease read our terms and conditions for full details.","soft_registration.resend_confirm_email_text":"If you don't receive the email within a few minutes, please look in your spam / junk folder or","soft_registration.why_create_account_html":"With a Collect+ delivered by Yodel account, you can easily:
Your email address ({{email}}) will be your account login, so all you need to do is create a password:
","soft_registration.why_create_account_html_yodel":"With a Yodel account, you can easily:
Your email address ({{email}}) will be your account login, so all you need to do is create a password:
","SSO.facebook_button":"Continue with Facebook","SSO.google_button":"Continue with Google","SSO.login_option":"Or sign in with your social account","SSO.register_option":"Register using email","SSO.register_title":"Register with your social account","store_locator.disabled_access_text":"Disabled access","store_locator.enter_place_or_postcode_text":"Enter a place or postcode","store_locator.enter_postcode_or_location_text":"Enter postcode or location","store_locator.enter_uk_postcode_text":"Enter a UK destination postcode:","store_locator.enter_your_location_text":"Please enter a location or postcode to find your nearest store.","store_locator.find_store_near_you.body_html":"Collect your item at a local Yodel serviced Collect+ point at a time that's easy for you, whether that's on your way to or from work, or on a Saturday or Sunday.","store_locator.find_store_near_you.form.label":"Find a store near you","store_locator.find_store_near_you.form.placeholder":"Enter your postcode, town or city","store_locator.find_store_near_you.form.use_current_location_link_text":"Use your current location","store_locator.find_store_near_you.title_html":"Choose from {{'constants.collectplus_stores' | translate}} Yodel stores nationwide, that Yodel have access to","store_locator.find_text":"Find","store_locator.label":"Enter a town or postcode to find a store near you","store_locator.list_text":"List","store_locator.map_text":"Map","store_locator.no_store_displayed_text":"No store locations displayed in this area. Please try and search on another location","store_locator.open_store_details_link_text":"More details","store_locator.opening_times_text":"Opening Times","store_locator.return_parcel_from_this_store_text":"Return a parcel from this store","store_locator.select_retailer_text":"Select a retailer...","store_locator.select_retailer_to_return_to_text":"Select a retailer to return to:","store_locator.select_store_link_text":"Select this store","store_locator.send_my_parcel_to_store_text":"Send my parcel to a store near:","store_locator.send_parcel_from_this_store_text":"Send a parcel from this store","store_locator.store_near_location_text":"Stores near {{location}}","terms_and_conditions_desktop_html":"This page tells you the terms of use on which you may make use of our website www.collectplus.yodel.co.uk, whether as a guest or as a registered account user. Please read these terms of use carefully before you start to use the site. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.
Collectplus.yodel.co.uk is a site operated by Yodel(\"we\"). We are registered in England and Wales under company number 05200072 and have our registered office at Atlantic Pavilion, Albert Dock, Liverpool, L3 4AE.
Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.
From time to time, we may restrict access to some parts of our site, or our entire site, to users who have registered with us.
If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.
You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms, and that they comply with them.
We are the owner or the licensee of all intellectual property rights in our site including the Collect + registered trademark, and the owner or licensee of any material published on it. These works are protected by trademark and copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.
You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
The information contained on our site is for general information purposes only. The information may have been sourced from various third parties. We endeavour to keep the information up to date and correct, however we make no representations or warranties of any kind, whether express or implied by statue common law or otherwise about the completeness, accuracy or reliability of the information contained herein, for any purpose and as to whether it is up to date. Any reliance you place on such information is therefore strictly at your own risk.
We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely.
The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:
This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.
We process information about you in accordance with our Privacy Policy. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.
Contracts for the supply of services formed through our site or as a result of visits made by you are governed by our Terms and Conditions of supply.
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.
By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.
The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our site.
These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.
If you have any concerns about material which appears on our site, please contact our customer services department, the details of which can be found on our site.
Thank you for visiting our site.
","terms_of_use.title":"Terms of use","tracking_page.apology.click_collect":"We will send you a text or email with your unique collection code when your parcel is available for collection at your chosen shop.","tracking_page.apology.p1":"Please allow 5 working days before contacting us.","tracking_page.apology.p2":"'Click & CollectPlus' parcels will be delivered as specified by your retailer at the time of purchase.","tracking_page.click_and_collect.step_1":"Collect+ delivered by Yodel will send you a collection code when your item has arrived and is ready to collect.","tracking_page.click_and_collect.step_2":"Take this collection code with your proof of ID to the Yodel serviced Collect+ point within 10 days.","tracking_page.click_and_collect.step_3":"Show the collection code to the store owner who will hand over your parcel.","tracking_page.click_and_collect.subtitle":"Here's how it works","tracking_page.click_and_collect.title":"Click & Collect to a Yodel serviced Collect+ point","tracking_page.click_here_text":"click here","tracking_page.code.input.label":"Tracking this code:","tracking_page.code.input.placeholder":"Enter your 7-19 character tracking code","tracking_page.current_status":"Current status","tracking_page.economy_service.timing":"(Typically delivered in 2-3 working days)","tracking_page.economy_service.title":"Economy Service","tracking_page.enter_your_tracking_code_below_text":"Enter your Collect+ delivered by Yodel tracking code below:","tracking_page.error_messages.no_internet":"Error, no internet connection.","tracking_page.error_messages.no_parcel":"Please bring your parcel to the store. Click here to find your nearest store.","tracking_page.error_messages.no_tracking_events":"No tracking events are available for this parcel yet. Please check back later.","tracking_page.error_messages.not_found":"Sorry, the tracking code {{trackid}} could not be found.Our customer services team is here to help you with your queries
\r\nBank Holiday Opening Hours
\r\nSaturday: 8am - 4pm
Sunday: closed
Monday: 9am - 5pm
Our customer services team is here to help you with your queries.
\r\n\r\n\r\nOpening Hours
\r\n\r\n
*Our opening hours for the Summer Bank Holiday, Monday 30th August are between 8am – 5pm by phone, and 8am - 9pm on Webchat \r\n\r\n\r\n\r\nMon - Fri: 08:00 - 20:00 Our customer services team is here to help you with your queries Opening Hours The website www.collectplus.yodel.co.uk is operated by Drop & Collect Limited trading as Collect+('we' or 'us') under company number 06593233 with our registered office at 2nd Floor Atlantic Pavilion, Albert Dock, Liverpool, L3 4AE. We are a 'controller' for the purposes of the EU General Data Protection Regulation 2016/679 and the Data Protection Act 2018 (the Act and GDPR together the 'Data Protection Legislation'). This means that we are responsible for, and control the processing of, your personal information. We are registered with the Information Commissioner's Office, or ICO, under registration number Z2841267. We obtain your personal information when you use our website, ask us to provide you with delivery services (for example, using our 'Return' and 'Send' services), and when our retail Clients ask us to deliver items to you that you have ordered (for example, our 'Click & Collect' service). We ask that you read this privacy notice carefully as it contains important information on the personal information we collect about you, how we use it, and the situations in which we may share your information with other organisations. If you have any questions about how we use your personal information, please contact data.protection@yodel.co.uk or you can write to us at the Data Protection Team, 2nd Floor Atlantic Pavilion, Albert Dock, Liverpool, L3 4AE. In addition to the right to be informed about how we use your personal information (as set out in this privacy notice), you have various other rights in respect of the personal information we hold about you – these are set out in more detail below. If you wish to exercise any of these rights, please contact data.protection@yodel.co.uk. Access to your personal information:You can contact us to request the information we hold about you, as well as supplementary information such as why we have that information, who has access to the information and where we got the information. Withdrawing consent:If you have given us your consent to use your personal information, you can withdraw your consent at any time. In particular, if you have given us consent to send you marketing emails, you can withdraw your consent by clicking the 'unsubscribe' link in any marketing email which you receive or by emailing us at data.protection@yodel.co.uk. This will not affect the lawfulness of our use of your information before you withdrew your consent. Correction of your personal information:If the information we hold about you is out of date, incomplete or incorrect, you can ask us to update it. You can also update your information at any time by logging into your user account on the website. Erasure of your personal information:You can request that we erase the information we hold. When we receive your request, we will confirm whether the information has been deleted or tell you the reason why it cannot be deleted. For example, we may need to continue to hold your information if we need it for legal reasons or in connection with legal claims. Objection to processing your personal information:You have the right to request that we stop processing your information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. Upon receiving the request, we will contact you to tell you if we are able to comply or if we have legitimate grounds to continue – for example, we may need to continue to hold your information for regulatory or legal reasons. Restriction:You can ask us to temporarily limit the use of your personal information, for example where you have questioned the accuracy of your information or how it is being used, but you do not want us to delete it. Objection to direct marketing:You have the right to request that we stop contacting you with information about our products and services (please see Marketing below for further information). Portable data:You can ask us to provide you or a third party with some of the personal information that we hold about you in a structured, commonly used, electronic form, so it can be easily transferred. Once we have received your request, we will comply where it is feasible to do so. Please note, some of these rights only apply in certain circumstances and we may not be able to fulfil every request. If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure. You can make a complaint to us by contacting us via data.protection@yodel.co.uk or to the data protection supervisory authority – in the UK, this is the ICO, at https://ico.org.uk/. We also anonymise, collect, use and share aggregated data for statistical and research purposes where it does not identify you. We will link your information with information from third parties such as social media networks, in order to understand your needs and provide you with a better service. Where you sign in to your Collect+ account using your social media account (for example, your Facebook or Google account), we can use this to create a profile on you, your preferences, likes and dislikes in order to provide a personalised service, and content and offers that match your profile or which we believe may be of interest to you. We also use Facebook tools including Facebook Custom Audience to provide advertising to you, if you are a Facebook user. To opt out of this use of your personal information please follow instructions on your Facebook account. We would like to provide you with information about goods and services which may be of interest to you and may contact you about these by email. We will only send you marketing, if you have consented to us contacting you in this way. You can ask us to stop sending you marketing emails at any time by checking certain boxes on the forms we use to collect your personal information, clicking on the 'unsubscribe' link in any of our marketing communications or contacting us at data.protection@yodel.co.uk. We may pass your information to the following third parties for limited purposes: Occasionally, we may need to disclose your personal information to third parties where necessary for the legitimate interests of business or in order to comply with legal obligations, for example: We may need to transfer your personal information to countries which are located outside the EU for the purpose of improving our service. We will take all steps reasonably necessary to ensure that your personal information is handled securely and in accordance with this privacy notice and the Data Protection Legislation. These include ensuring, where the country does not provide an adequate level of protection, that our overseas suppliers enter into a European Commission approved contract. Some US providers may also be certified under the EU-US Privacy Shield which confirms they have appropriate measures in place to ensure the protection of your personal information. If you would like further information, please contact data.protection@yodel.co.uk. The website uses cookies to distinguish you from other users of the website. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer, if you agree. Cookies contain information that is transferred to your computer's hard drive. This helps us to provide you with a good experience when you browse the website and also allows us to improve the website. When you first visit our website, a notice appears to alert you to the use of cookies and requests your consent. We use cookies in the following way: You can disable cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you disable all cookies (including essential cookies) you may not be able to access all or part of the website. For more information please visit www.allaboutcookies.org and www.youronlinechoices.com/uk/. The website may, from time to time, contain links to external sites. We are not responsible for the privacy policies or the content of such sites. This privacy notice will be reviewed periodically, and we will update it if we make any material changes to the manner in which we process and use your personal information, and if so we will contact you to let you know about the change.
\r\nSat: 08:00 - 17:00
\r\nSun: Closed
\r\n\r\nIf you have a query relating to a parcel being sent through Yodel Direct, please click here\r\n\r\n\r\n
\nMon - Fri: 08:00 - 20:00
\nSat: 08:00 - 16:00
\nSun: 08:00 - 16:00
\n
\nChristmas eve: 08:00 - 16:00
\nChristmas day & Boxing day: Closed
\n27th December: Closed
\n
\nNew year's eve: 08:00 - 16:00
\nNew year's day: Closed
\n2nd January: ClosedWebsite Privacy Statement
","preview.send.landing_page.sub_heading_html":"Send a parcel up to 10kg from any of our thousands of local stores.Who we are
This notice
Your rights
Information we collect
How we use your information and legal bases
Legal basis: because it is in our legitimate interests as a business to manage our website and to promote our products and services on our website.
Legal basis: to perform a contract that we have entered into with you (where we have a direct contract); or because it is in our legitimate interests as a business to provide delivery services to our Clients (where there is no direct contract) and to continue to improve our services.
Legal basis: because you have given your consent (in the case of marketing); legal obligation; or because it is in our legitimate interests as a business to promote, manage and develop our business, to take steps against fraud, to ensure IT security and protect and exercise our rights as a business.Social media
Marketing
Sharing your information
Transfers of your information out of the EU
Cookies
External links
Changes to this privacy notice
Parcel delivery through our network start from as little as £3.79 inc VAT.","preview.terms_and_conditions_desktop_html":"Terms and Conditions
Definitions
Our contract with you
Order Process
Supply of services
Charges
Parcel Criteria
Articles not carried
Our liability
Customer's Obligations
Events outside our control
Refunds
Variation
Applicable law
Third parties
Promotional codes and discounts
Maintenance of records
Waiver
Severance
CollectPlus Mobile Applications Terms & Conditions